Dear Highways England Company Limited,

Summary details of who has contacted the Agency and a brief overview of issues for the past 5 years.

A map of Closed Circuit Television locations on the road network

Yours faithfully,

Ishrat Begum

Highways England, Highways England Company Limited

This is an automated response:

 

Thank you for your email to Highways England.

 

If you’re reporting a real time issue which requires immediate attention
please call the Customer Contact Centre on 0300 123 5000. 

 

A map of the roads for which we are responsible can be found here
[1]https://assets.publishing.service.gov.uk....
If the road you’re interested in isn’t on this map it will fall under the
jurisdiction of the local authority.  You can find details of local
authorities using the search facility on the gov.uk website
at: [2]https://www.gov.uk/find-your-local-council

 

If your email does relate to an issue on Highways England's network it
will be passed to the relevant team within Highways England and they will
respond to you within a maximum of 15 working days.

 

If you’ve made a request under the Freedom of Information Act we will
respond to you within a maximum of 20 working days. Your request will be
dealt with in line with government guidelines:
[3]https://www.gov.uk/make-a-freedom-of-inf...

 

Please be advised that emails may be monitored for training and quality
assurance purposes.

 

To help us improve our service please click [4]here to complete a short
survey.

 

Kind regards

 

Highways England Customer Contact Centre.

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Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[5]https://www.gov.uk/government/organisati... |
[6][Highways England request email]

 

Registered in England and Wales no 9346363 | Registered Office: Bridge
House, 1 Walnut Tree Close, Guildford, Surrey GU1 4LZ 

 

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References

Visible links
1. https://assets.publishing.service.gov.uk...
2. https://www.gov.uk/find-your-local-council
https://www.gov.uk/find-your-local-council
3. https://www.gov.uk/make-a-freedom-of-inf...
https://www.gov.uk/make-a-freedom-of-inf...
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6. mailto:[Highways England request email]

FOI Advice, Highways England Company Limited

Dear Ms Begum
 
I am writing regarding your request for information received on 16th
October 2018. In that request, you asked us for a summary of who has
contacted the Agency and a brief overview of issues for the past 5 years.
 
I will be unable to proceed with your request without clarification of the
information you wish to receive. To help us do so, I would like to know
whether you are referring to Fredom of Information/ Environmental
information Regulations requests only or all queries that are received by
our Customer Contact Centre?
 
Please note that if I do not receive appropriate clarification of your
information requirements within three months from the date of this letter,
then I will consider your request closed.
 
If you wish to discuss any of the above, please contact me. Please
remember to quote reference number 766,714 in any future communications.
 
Yours sincerely
 
Andrea Bartlett
FOI Administrator | IT Directorate
Highways England | Woodlands | Manton Lane | Bedford | MK41 7LW
 
 

show quoted sections

Dear FOI Advice,
Freedom of Information/ Environmental information Regulations requests and queries that are received by
our Customer Contact Centre
Yours sincerely,
Ishrat Begum

Dear Highways England Company Limited,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Highways England Company Limited's handling of my FOI request 'Correspondence Recording Systems & CCTV'.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,

Ishrat Begum

Highways England, Highways England Company Limited

This is an automated response:

 

Thank you for your email to Highways England.

 

If you’re reporting a real time issue which requires immediate attention
please call the Customer Contact Centre on 0300 123 5000. 

 

A map of the roads for which we are responsible can be found here
[1]https://assets.publishing.service.gov.uk....
If the road you’re interested in isn’t on this map it will fall under the
jurisdiction of the local authority.  You can find details of local
authorities using the search facility on the gov.uk website
at: [2]https://www.gov.uk/find-your-local-council

 

If your email does relate to an issue on Highways England's network it
will be passed to the relevant team within Highways England and they will
respond to you within a maximum of 15 working days.

 

If you’ve made a request under the Freedom of Information Act we will
respond to you within a maximum of 20 working days. Your request will be
dealt with in line with government guidelines:
[3]https://www.gov.uk/make-a-freedom-of-inf...

 

Please be advised that emails may be monitored for training and quality
assurance purposes.

 

To help us improve our service please click [4]here to complete a short
survey.

 

Kind regards

 

Highways England Customer Contact Centre.

This email may contain information which is confidential and is intended
only for use of the recipient/s named above. If you are not an intended
recipient, you are hereby notified that any copying, distribution,
disclosure, reliance upon or other use of the contents of this email is
strictly prohibited. If you have received this email in error, please
notify the sender and destroy it.

 

Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[5]https://www.gov.uk/government/organisati... |
[6][Highways England request email]

 

Registered in England and Wales no 9346363 | Registered Office: Bridge
House, 1 Walnut Tree Close, Guildford, Surrey GU1 4LZ 

 

Consider the environment. Please don't print this e-mail unless you really
need to.

References

Visible links
1. https://assets.publishing.service.gov.uk...
2. https://www.gov.uk/find-your-local-council
https://www.gov.uk/find-your-local-council
3. https://www.gov.uk/make-a-freedom-of-inf...
https://www.gov.uk/make-a-freedom-of-inf...
4. https://www.surveymonkey.co.uk/r/HECCC
5. https://www.gov.uk/government/organisati...
6. mailto:[Highways England request email]

FOI Advice, Highways England Company Limited

Dear Ishrat Begum

Thank you for your email dated 23 November 2018.

I understand you are requesting an internal review into the handling of your Freedom of Information Request 'Correspondence recording Systems CCTV' reference: 766,714.

I note you made the initial request on 16 October 2018. You were asked to provide clarification of the request which you subsequently provided on 26 October 2018. The clock for responding to a freedom of information request stops when clarification is sought and begins again the working day after the clarification is received. Following receipt of the clarification the deadline for response is 23 November 2018. As such Highways England is currently still within the deadline for a response and as such an internal review of the handling of the request is not yet relevant or required.


Yours sincerely
Sian Jones | Lead Information Rights Officer | Information & Technology
Highways England | Piccadilly Gate | Store Street | Manchester | M1 2WD
Web: http://highwaysengland.co.uk

show quoted sections

FOI Advice, Highways England Company Limited

1 Attachment

Dear Ms Begum

 

Thank you for your request for information the first being Details of who
has contacted the Agency and a brief overview of issues for the past 5
years and the second A map of Closed Circuit Television locations on the
road network dated 16^th October 2018. I have dealt with both requests
under the terms of the Freedom of Information Act 2000.

 

To answer your first request we do hold the information you requested but
have decided that some of this information cannot be disclosed.

 

The information that can be released is:

 

1.    Dates of all Freedom of Information requests and Environmental
information Regulations Requests over the past 5 years

2.    Each requests subject matter

 

A copy of the above information is attached.

 

The following information is being withheld under the [1]exemption 40 in
section 1 of the Freedom of Information Act 2000: 

 

1.    The name or/and any information which identifies the requestor.

 

In regards to your second request I can confirm that we do hold the
information. Under Section 21 of the Act, we are not required to provide
information, which is already reasonably accessible to you. The
information you requested is available via
[2]http://www.trafficengland.com/

 

If you are unhappy with the way we have handled your request you may ask
for an internal review within 2 months of the date of this response for
Freedom of Information requests and within 40 days for Environmental
Information Regulations requests.      

Our internal review process is available at:
[3]https://www.gov.uk/government/organisati...
 

 

If you require a print copy, please phone the Information Line on 0300 123
5000; or e-mail [4][Highways England request email]. You should contact me if
you wish to complain.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

 

            Information Commissioner’s Office

            Wycliffe House

            Water Lane

            Wilmslow

            Cheshire

            SK9 5AF

 

If you have any queries about this letter, please contact our team. Please
remember to quote reference number 766,714 in any future communications.

 

Yours sincerely

 

Freedom Of Information Advice Team

Highways England

This email may contain information which is confidential and is intended
only for use of the recipient/s named above. If you are not an intended
recipient, you are hereby notified that any copying, distribution,
disclosure, reliance upon or other use of the contents of this email is
strictly prohibited. If you have received this email in error, please
notify the sender and destroy it.

 

Highways England Company Limited | General enquiries: 0300 123 5000
|National Traffic Operations Centre, 3 Ridgeway, Quinton Business Park,
Birmingham B32 1AF |
[5]https://www.gov.uk/government/organisati... |
[6][Highways England request email]

 

Registered in England and Wales no 9346363 | Registered Office: Bridge
House, 1 Walnut Tree Close, Guildford, Surrey GU1 4LZ 

 

Consider the environment. Please don't print this e-mail unless you really
need to.

References

Visible links
1. https://www.legislation.gov.uk/ukpga/200...
2. http://www.trafficengland.com/
3. https://www.gov.uk/government/organisati...
4. mailto:[Highways England request email]
5. https://www.gov.uk/government/organisati...
6. mailto:[Highways England request email]

Dear FOI Advice,

Are the summary details of who has contacted the Agency and a brief overview of issues for the past 5 years just in relation to CCTV?

Yours sincerely,

Ishrat Begum

FOI Advice, Highways England Company Limited

Dear Ms Begum
 
The response provided all FOI and EIR requests received by our team over 5
past years. The CCTV entries are included as they were dealt with as part
as FOI during this period, the summary for these entries are not detailed
as they disclosed personal information.
 
Yours sincerely
 
 
FOI Advice Team | IT Directorate
Highways England
 
 

show quoted sections