Corporate Complaints
Dear Oxford City Council,
Corporate Complaints
This request is about the amount of corporate complaints and
replies excluding freedom of information complaints
Please specify the number of complaints per month you have dealt
with since 1st January.
Please release the last twenty replies.
Yours faithfully,
David Moore
Dear Mr. Moore,
Thank you for your FOI request, which was received on the 5th August 2013. You will be send a response within 20 working days as required by the Freedom of Information Act.
With kindest regards,
Laura Vasiliu
On behalf of Mike Newman
Corporate Secretariat Manager
Oxford City Council
St.Aldate’s Chambers, 109-113, St.Aldate’s, Oxford
____________________________________
Dear Mr Moore
Thank you for your email below and I apologise for the delay in replying to your FOI request 3433. The details are being investigated and we will reply in due course.
Yours sincerely
Celia Robinson
PA
On behalf of Mike Newman
Corporate Secretariat Manager
Oxford City Council
St.Aldate’s Chambers, 109-113, St.Aldate’s
OXFORD
OX1 1DS
Dear Mr Moore
I refer to the email below. I apologize again for the delay in responding
to your FOI request of 5^th August 2013. There have been problems
interrogating the system that records details of complaints received by
the Council. Unfortunately, there is not a report that provides just the
number of complaints. The only report currently available also includes
comments and compliments. Between 1^st January 2013 and 30^th August
2013, a total 5,842 cases have been logged – see the attached
spreadsheet. The complaints are those logged as Stage 1, Stage 2 and
Stage 3. The report includes the date the complaint was received.
With regard to releasing replies, several of the complaints will have been
resolved/closed following a telephone conversation or a meeting, and there
will not necessarily have been written confirmation to the complainant,
albeit a note of how matters were resolved should have been recorded.
Therefore, I should be grateful if you would let me know if you are
interested in only replies where the response to the complainant was in
writing or whether you want to include those where the complaint was
closed following a discussion with the complainant and a note made.
Yours sincerely
Michael Newman
Corporate Secretariat Manager
Michael Newman
Corporate Secretariat Manager
Chief Executive’s Office
St Aldate’s Chambers
St Aldate’s
Oxford
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