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Cornwall Jobcentres and £100,000 of mental health support

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Dear Department for Work and Pensions,

RE: £100,000 fund to boost mental health support across Cornwall
Secretary of State for Work and Pensions Amber Rudd announces funding for life-changing project. [full copy below]
https://www.gov.uk/government/news/10000...

With regards above, who will be providing the "specialist one to one support"? Please also disclose a copy of the referral procedures, forms and processes a Work Coach would follow to secure this "specialist one to one support"?

With regards:

" We know that some people – for whatever reason – don’t want to be assessed in a clinical setting."

What locations will claimants be "assessed" and will this include a Jobcentre?

What are the Job titles of those who will provide the "specialist one to one support"? and who is the employer for these 'specialists'.

Please also disclose a copy and info of any grant, agreement, contract, service design info, service level agreement (or equivalents thereof) , key performance indicators for this project and details of the training for Work Coaches and info on how the personal data obtained through this project can or will be shared with the DWP and copies of any data protection consent forms and consent information for claimants and how this project relates to the development of Claimant Commitment.

Please also disclose information and supporting evidence the DWP have on its opinion that claimants "don’t want to be assessed in a clinical setting." and what research and evaluations have led the DWP to the opinion that "people trust their work coach to help them during their toughest times" and that these "toughest times" relate to claimant mental health needs this project is spending £100,000 on.

Yours faithfully,

Frank Zola

Hundreds of residents from Bude to Penzance are set to benefit from improved mental health support as Amber Rudd announces £100,000 funding for a life-changing project.

The initiative means work coaches can continue to refer people with mental health conditions to specialist one to one support, without the need for a GP or clinical assessment.

As a result, people are able to get help early to tackle their condition before it worsens. The support is also designed to help people find their way back into the workplace when they’re ready.

Amber Rudd, Work and Pensions Secretary, said:

We want to reach people before their mental health spirals downwards – and this money will help to do just that.

The pilot proved that work coaches are well placed to make sure people get help quickly and are supported to get their lives back on track so I’m delighted that it can continue.

Importantly it has also shown that people trust their work coach to help them during their toughest times – and I’m very proud of that.

A successful pilot testing the approach, first launched in Penzance Jobcentre and expanded across Cornwall, has been running since March 2018 and the six-figure cash injection will bankroll the scheme to October 2020.

Terri Whitten, spokesperson for Devon and Cornwall Jobcentres said:

We know that some people – for whatever reason – don’t want to be assessed in a clinical setting.

That’s a big reason why we’ve set this up – so work coaches can help people get the support they need.

The results we’ve seen so far prove without a doubt that this approach works. People really are being helped to manage their mental health and get their lives back on track.

The Secretary of State for Work and Pensions announced the funding during a visit to Truro Jobcentre and the community-based organisation Café Chaos which supports vulnerable and disadvantaged people in the town.

The Department for Work and Pensions will work with local partners, including the council, to secure the project further into the future.
https://www.gov.uk/government/news/10000...

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no-reply@dwp.ecase.co.uk on behalf of Operations FOI Team, Department for Work and Pensions

1 Attachment

Dear Frank Zola,

I am writing in response to your request for information, received 20
August.

Your response is attached

Yours sincerely,

DWP Operations FOI Team

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Cornwall Jobcentres and £100,000 of mental health support'.

Your did not provide information on:

What locations will claimants be "assessed" and will this include a Jobcentre?

I also asked for:

"info on how the personal data obtained through this project can or will be shared with the DWP and copies of any data protection
consent forms and consent information for claimants and how this project relates to the
development of Claimant Commitment. "

and you provide no response concerning the "Claimant Commitment"

In your reply you state:

"The Department does not raise,
share or retain customer information within this process which would breach GDPR
regulations. "

This information does not cover the information I have requested as one would expect the
DWP to comply with the GDPR and that is all this new info sentence confirms.

In light of your lack of information disclosure on:

"info on how the personal data obtained through this project can or will be shared with the DWP and copies of any data protection consent forms and consent information for claimants and how this project relates to the development of Claimant Commitment. "

Please advise if Penreath Ltd are acting as A DWP Data Processor for claimants personal data Penreath Ltd
obtain during this DWP funded PROVISION. And whether any personal data provided to Penreath Ltd by a claimant will be or is shared with the DWP. Please also disclose any information given to claimants that explains to claimants what Penreath Ltd provide and how personal data is handled.

With regards a "Claimant Commitment" can this include references to Penreath Ltd and will this be included as a voluntary or mandatory activity?

I also do consider it in the Public Interest to disclose the contract/ual information you hold, as it is customary for such information to be disclosed, such as those provided on the Contracts Finder:

"Contracts Finder is the main source of government contracting opportunities worth more than £10,000."
https://www.gov.uk/contracts-finder

and the dwp bravosolution
https://dwp.bravosolution.co.uk/web/logi...

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,

Frank Zola

DWP freedom-of-information-requests, Department for Work and Pensions

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been accepted by the DWP FoI mailbox.
 
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information owner within the Department who will respond to you direct. 
 
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expect a response within 20 working days.
 
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
please contact us.
 
[2]http://www.gov.uk/dwp
 
 

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no-reply@dwp.ecase.co.uk on behalf of Operations FOI Team, Department for Work and Pensions

1 Attachment

Dear Frank Zola,

I am writing in response to your request for information, received 3rd
September.

Yours sincerely,

DWP Central FoI Team

Dear [email address] on behalf of Operations FOI Team,

Thanks for the additional information you have sent. With regards my Claimant Commitment request you said:

"In response to your further request with regards the Claimant Commitment, I can reaffirm that participation by customers with this provision is entirely voluntary, and does not form part of any customer’s Claimant Commitment activities."

With your response in mind does this mean that all of the time a claimant spends on this support will not be reduced from claimants 'expected hours' undertaking work search and preparation? Hours which are 35 hours per week for a claimant in the all work-related activity group (intensive work search regime) ? Or does the Jobcentre place all participants in this support with a group or regime that is not the all work-related activity group (intensive work search regime) ?

For clarification can you confirm that this voluntary support is not included in the section of a claimant commitment that concerns 'extra activities' which are are voluntary?

The effectiveness of the claimant commitment in Universal Credit

"Several stakeholders told us that it is not always clear which actions are mandatory and so subject to a financial sanction if they are not met. The commitment has sections that set out the “work I can do” and “what I’ll do”, which defines a claimant’s personalised work search actions to be completed each week. These actions are mandatory. There is a separate section called “extra activities” which should list any voluntary activities, but it is not clear that they are indeed voluntary from just looking at the commitment."
9 Sep 2019
https://assets.publishing.service.gov.uk...

Yours sincerely,

Frank Zola

Department for Work and Pensions

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no-reply@dwp.ecase.co.uk on behalf of Operations FOI Team, Department for Work and Pensions

1 Attachment

Dear Frank Zola,

I am writing in response to your request for information, received 21
September.

Your response is attached

Yours sincerely,

DWP Operations FOI Team

We don't know whether the most recent response to this request contains information or not – if you are Frank Zola please sign in and let everyone know.