Cornwall Council - response times
Dear Information Commissioner’s Office,
Please provide me with all correspondence between your office and Cornwall Coucil relating to their 3 month monitoring of reasponse times.
I understand the commissioner was dissatisfied with the delays and poor performance of the Council and to better understand the commissioners stance and To bette inform the public there is considerable public interest in this information being released.
The requested information should include all letters to and from the authority, all emails to and from the authority and all notes from any telephone conversations be those electronic or paper based notes.
Yours faithfully,
Bruce Springsteen
PROTECT
10th July 2012
Case Reference Number IRQ0455847
Dear Mr Springsteen
Thank you for your correspondence dated 6 July 2012 in which you have
asked for the following information:
‘Please provide me with all correspondence between your office
and Cornwall Coucil relating to their 3 month monitoring of
reasponse times.
I understand the commissioner was dissatisfied with the delays and poor
performance of the Council and to better understand the commissioners
stance and To bette inform the public there is considerable public
interest in this information being released.
The requested information should include all letters to and from the
authority, all emails to and from the authority and all notes from any
telephone conversations be those electronic or paper based notes.’
For your correspondence to be treated as a valid request under the Freedom
of Information Act we need to have your real name. The real name has been
defined in our guidance as “title and/or first name with surname satisfies
the requirement for provision of a real name”
Please find below a link to our guidance on section 8 entitled valid
request- name and address for correspondence
[1]http://www.ico.gov.uk/upload/documents/l...
I would be most grateful if you can provide me with these details at your
earliest convenience. Please reply to my email making sure not to amend
the subject area so that any response can be scanned directly into your
case. However, if you would rather use your personal email address (rather
than your response being on What Do They Know) then please email to
[2][email address] referencing this request.
Yours sincerely
Richard Sisson
Lead Information Governance Officer
Information Commissioner’s Office
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.gov.uk
References
Visible links
1. http://www.ico.gov.uk/upload/documents/l...
2. mailto:[email address]
Dear Information Commissioner’s Office,
Thank you for your reply.
My name is clearly identifiable from this request and I am happy that you use the whatdotheyknow address as a point of contact.
Your own guidance clearly indicatEs that
Overview.
• Where a public authority knows that a pseudonym has been used, as a matter of good practice it should still consider the request, for example where identity is not relevant and it is content to disclose the information requested, even though technically the request is invalid.
• Either an email or postal address is acceptable as an address for correspondence
You have clearly stated that there is considerable public interest in the information being released so therefore I shall appreciate it if you would process my request.
I am very dissatisfied at your blatant disrespect of my name.
Yours faithfully,
Bruce Springsteen
Thank you for emailing the Information Commissioner’s Office (ICO). This
is an automatic acknowledgement to tell you we have received your email
safely. Please do not reply to this email.
If your email was about a new complaint or request for advice it will be
considered by our Customer Contact Department. One of our case officers
will be in touch as soon as possible.
If your email was about an ongoing case we are dealing with it will be
allocated to the person handling your case.
If your email was about a case you have already submitted, but is yet to
be allocated to one of our case officers your email will be added to your
original correspondence and will be considered when your case is
allocated.
If you require any further assistance please contact our Helpline on 0303
123 1133 or 01625 545745 if you prefer to use a national rate number.
Thank you for contacting the Information Commissioner’s Office
Yours sincerely
ICO Customer Contact Department
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.gov.uk
PROTECT
12th July 2012
Case Reference Number IRQ0455847
Dear Mr Springsteen
Request for Information
Thank you for your email of 11 July 2012 in response to my own, in which I
asked for clarification from you with regards to your request.
Your request is being dealt with in accordance with the Freedom of
Information Act 2000 (FOIA). We will respond promptly, and no later than
9 August 2012, which is 20 working days after the day we received your
response to our request for clarification.
Should you wish to reply to this email, please be careful not to amend the
information in the ‘subject’ field. This will ensure that the information
is added directly to your case. However, please be aware that this is an
automated process; the information will not be read by a member of our
staff until your case is allocated to a request handler.
I should also point out that if you are dissatisfied with the ICO’s
response to your request and wish to make a request for an internal review
or a subsequent section 50 FOIA complaint to the Commissioner, you may be
required to provide a form of ID.
Yours sincerely
Richard Sisson
Lead Information Governance Officer
Information Commissioner’s Office
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.gov.uk
PROTECT
2nd August 2012
Case Reference Number IRQ0455847
Dear Mr Springsteen
Request for Information
Further to our acknowledgement of 12 July 2012 we are now in a position to
provide you with a response to your request for information and the
clarification you provided dated 12 July 2012.
As you know we have dealt with your request in accordance with your ‘right
to know’ under section 1(1) of the Freedom of Information Act 2000 (FOIA),
which entitles you to be provided with a copy of any information ‘held’ by
a public authority, unless an appropriate exemption applies.
Request
In your e-mail of 6 July 2012 you asked us to provide you with the
following information:
‘Please provide me with all correspondence between your office
and Cornwall Coucil relating to their 3 month monitoring of
reasponse times.
I understand the commissioner was dissatisfied with the delays and poor
performance of the Council and to better understand the commissioners
stance and To bette inform the public there is considerable public
interest in this information being released.
The requested information should include all letters to and from the
authority, all emails to and from the authority and all notes from any
telephone conversations be those electronic or paper based notes.’
Information Held
Please find enclosed copies of all the information covered by your
request. Some information has been redacted, the reason for this is
explained below.
The documentation is having to be sent in this email and a separate one as
they are to voluminous in size to be sent in one (they exceed the ICO size
limit for emails jointly).
Information Withheld
Some of the contact details of individuals we corresponded with at
Cornwall Council have been blanked out to protect their identities. Some
information relating to separate complaints to the ICO have also been
redacted. All of this information has been redacted as it is third party
personal data and as such is exempt under section 40(2) FOIA.
In our view, the names of correspondents at the Council and the names of
complainants (and details of their complaints) to the ICO are generally
considered to be the personal data of the correspondent or complainant. As
you might be aware, information relating to other individuals is exempt
from disclosure under section 40(2) of the FOIA, by virtue of section
40(3)(a)(i), if the disclosure of that information would breach any of the
Data Protection Principles contained within the DPA. The first principle
states that ‘Personal data shall be processed fairly and lawfully’ and
releasing this correspondence under FOIA would not be fair. We do not feel
individuals contacting the ICO or lower ranking correspondents at Cornwall
Council would reasonably expect their details to be released.
Review Procedure
I hope that this provides you with the information you require. However,
if you are dissatisfied with the response you have received and wish to
request a review of our decision or make a complaint about how your
request has been handled you should write to the Internal Compliance
Department at the address below or e-mail
[1][email address] .
Your request for internal review should be submitted to us within 40
working days of receipt by you of this response. Any such request
received after this time will only be considered at the discretion of the
Commissioner.
If having exhausted the review process you are not content that your
request or review has been dealt with correctly, you have a further right
of appeal to this office in our capacity as the statutory complaint
handler under the legislation. To make such an application, please write
to the First Contact Team, at the address below or visit the ‘Complaints’
section of our website to make a Freedom of Information Act or
Environmental Information Regulations complaint online.
A copy of our review procedure is available [2]here.
Yours sincerely
Richard Sisson
Lead Information Governance Officer
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
[3]www.ico.gov.uk
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.gov.uk
References
Visible links
1. mailto:[email address]
2. http://www.ico.gov.uk/about_us/~/media/d...
3. http://www.ico.gov.uk/
PROTECT
2nd August 2012
Case Reference Number IRQ0455847
Dear Mr Springsteen
Please find attached the remaining information for disclosure to you in
relation to your request to the ICO.
Yours sincerely
Richard Sisson
Lead Information Governance Officer
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
[1]www.ico.gov.uk
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.gov.uk
References
Visible links
1. http://www.ico.gov.uk/
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