Core Systems

Response to this request is long overdue. By law, under all circumstances, Eden District Council should have responded by now (details). You can complain by requesting an internal review.

Dear Eden District Council,

Please respond to the following questions about your Core Systems:
ERP
Which Enterprise Resource Planning (ERP) or Finance system do you currently use?
What is the value & expiry date of your current contract/licence? What are the extension options?
Do you have any plans to review (upgrade/change) this system?
CRM
Which Customer Relationship Management (CRM) System do you currently use?
What is the value & expiry date of your current contract/licence? What are the extension options?
Do you have any plans to review (upgrade/change) this system?
SCM
Which Supply Chain Management (SCM) System do you currently use?
What is the value & expiry date of your current contract/licence? What are the extension options?
Do you have any plans to review (upgrade/change) this system?
EPM
Which Enterprise Performance Management (EPM), Scenario Planning or Strategic Modelling system do you currently use?
What is the value & expiry date of your current contract/licence? What are the extension options?
Do you have any plans to review (upgrade/change) this system?
HR & Payroll
Which Human Capital Management (HCM) or HR and Payroll system/s do you currently use?
What is the value & expiry date of your current contract/licence? What are the extension options?
Do you have any plans to review (upgrade/change) this system?
BI
Which Analytics or Business Intelligence systems do you currently use?
What is the value & expiry date of your current contract/licence? What are the extension options?
Do you have any plans to review (upgrade/change) this system?
Do you have any plans to migrate to a fully integrated, fully cloud-based back-office system in the next two years

Yours faithfully,

Colin Turner

Eden District Council

Dear Requester

Thank you for your request under the Freedom of Information Act 2000
received on 22/Mar/2022.  We have registered your request under reference
number FOI 08041 and would be grateful if you would please use this
reference and the email address [Eden District Council request email] on any future
correspondence relating to this request.

We aim to respond to your request no later than 20/Apr/2022.

Description of request:

Please respond to the following questions about your Core Systems:

ERP

Which Enterprise Resource Planning (ERP) or Finance system do you
currently use?

What is the value & expiry date of your current contract/licence? What are
the extension options?

Do you have any plans to review (upgrade/change) this system?

CRM

Which Customer Relationship Management (CRM) System do you currently use?

What is the value & expiry date of your current contract/licence? What are
the extension options?

Do you have any plans to review (upgrade/change) this system?

SCM

Which Supply Chain Management (SCM) System do you currently use?

What is the value & expiry date of your current contract/licence? What are
the extension options?

Do you have any plans to review (upgrade/change) this system?

EPM

Which Enterprise Performance Management (EPM), Scenario Planning or
Strategic Modelling system do you currently use?

What is the value & expiry date of your current contract/licence? What are
the extension options?

Do you have any plans to review (upgrade/change) this system?

HR & Payroll

Which Human Capital Management (HCM) or HR and Payroll system/s do you
currently use?

What is the value & expiry date of your current contract/licence? What are
the extension options?

Do you have any plans to review (upgrade/change) this system?

BI

Which Analytics or Business Intelligence systems do you currently use?

What is the value & expiry date of your current contract/licence? What are
the extension options?

Do you have any plans to review (upgrade/change) this system?

Do you have any plans to migrate to a fully integrated, fully cloud-based
back-office system in the next two years

Whilst it is the Council’s policy to provide information wherever
possible, we need to advise you that there are a number of exemptions
under the Freedom of Information Act 2000 which may prevent the release of
some or all of the information you have requested. Some exemptions are
absolute and some only apply where the public interest in maintaining the
exemption outweighs that in disclosing the information. You will be
informed if this is the case and the reason why.

Once the information has been identified the Authority may also ask that a
fee be paid for processing and delivering the information to you. Details
of any fee to be charged will be notified to you as soon as possible.

Under the terms of the legislation, we have an obligation to respond to
your request within 20 working days from the day after your request was
received.  However, please be aware that some services may experience a
reduction in staffing levels due to absence or because resources have been
diverted to support frontline services to respond to the Covid-19
pandemic. Therefore, in some cases there may be a delay in issuing a
response. In the meantime, you may find some of the information you are
looking for on the searchable Disclosure Log: [1]Responses to Freedom of
Information Requests on our website.

Yours faithfully

Eden District Council

FOI Team

Tel: 01768 817817
Email: [Eden District Council request email]

Town Hall
Penrith
Cumbria CA11 7QF

www.eden.gov.uk

show quoted sections

References

Visible links
1. https://www.eden.gov.uk/your-council/cou...

foi, Eden District Council

Dear Colin,

 

Freedom of Information Request Relating to Systems

 

Further to your request which was logged under reference FOI: 08041, we
are now in a position to provide a response to your request for
information under the provisions of the Freedom of Information Act 2000.

 

1.     CRM

Which Customer Relationship Management (CRM) System do you currently use?
EsbAgile

What is the value & expiry date of your current contract/licence? What are
the extension options? June 2023, extension of 5 years

Do you have any plans to review (upgrade/change) this system?

 

2.     ERP

Which Enterprise Resource Planning (ERP) or Finance system do you
currently use?

Total Finance

What is the value & expiry date of your current contract/licence? What are
the extension options?

Perpetual Licence, annual rolling contract circa £40,000

Do you have any plans to review (upgrade/change) this system?

None, EDC subject to Local Government Review 01/04/2023

 

3.     HR & Payroll

Which Human Capital Management (HCM) or HR and Payroll system/s do you
currently use?

Payroll Total Finance

What is the value & expiry date of your current contract/licence? What are
the extension options?

Perpetual Licence, annual rolling contract £40,000

Do you have any plans to review (upgrade/change) this system?

None, EDC subject to Local Government Review 01/04/2023

 

We hold no information in relation to the following systems relevant to
your request: Supply Chain Management, Business Intelligence, and
Enterprise Performance Management.

 

We hope this satisfies your query. However if you are dissatisfied with
this response, you can request an internal review under the Council’s
Complaints Procedure. To do this, you will need to contact; Assistant
Director Legal and Democratic Services (Monitoring Officer) by email:
[1][email address], or in writing to: Eden District Council, Town Hall,
Penrith CA11 7QF, within 40 working days of receipt of this response.

 

You can also complain to the Information Commissioner (ICO) at:
Information Commissioner’s Officer, Wycliffe House, Wilmslow, Cheshire SK9
5AF or by telephoning 0303 123 1113.  Generally the ICO cannot make a
decision unless you have exhausted the complaints procedure provided by
Eden District Council.

 

Most of the information that we provide in response to Freedom of
Information Act 2000 requests will be subject to copyright protection.  In
most cases the copyright will be owned by Eden District Council.  The
copyright in other information may be owned by another person or
organisation as indicated on the information itself.

 

You are free to use any of the information supplied for your own
non-commercial research or private study purposes. The information may
also be used for any other purpose allowed by a limitation or exception in
copyright law, such as news reporting.  However, any other type of re-use,
for example by publishing the information in analogue or digital format,
including on the internet, will require the permission of the copyright
owner.

 

Yours sincerely

 

Eden District Council

 

FOI team

Eden District Council, Town Hall, Penrith CA11 7QF

Tel: 01768 817817

E-mail: [2][Eden District Council request email]

 

[3]www.eden.gov.uk

 

 

 

 

 

 

From: foi <[Eden District Council request email]>
Sent: 22 March 2022 16:56
To: [FOI #846724 email]
Subject: Freedom of Information request relating to Systems - Reference
FOI 08041

 

Dear Requester

Thank you for your request under the Freedom of Information Act 2000
received on 22/Mar/2022. We have registered your request under reference
number FOI 08041 and would be grateful if you would please use this
reference and the email address [4][Eden District Council request email] on any future
correspondence relating to this request.

We aim to respond to your request no later than 20/Apr/2022.

Description of request:

Please respond to the following questions about your Core Systems:

ERP

Which Enterprise Resource Planning (ERP) or Finance system do you
currently use?

What is the value & expiry date of your current contract/licence? What are
the extension options?

Do you have any plans to review (upgrade/change) this system?

CRM

Which Customer Relationship Management (CRM) System do you currently use?

What is the value & expiry date of your current contract/licence? What are
the extension options?

Do you have any plans to review (upgrade/change) this system?

SCM

Which Supply Chain Management (SCM) System do you currently use?

What is the value & expiry date of your current contract/licence? What are
the extension options?

Do you have any plans to review (upgrade/change) this system?

EPM

Which Enterprise Performance Management (EPM), Scenario Planning or
Strategic Modelling system do you currently use?

What is the value & expiry date of your current contract/licence? What are
the extension options?

Do you have any plans to review (upgrade/change) this system?

HR & Payroll

Which Human Capital Management (HCM) or HR and Payroll system/s do you
currently use?

What is the value & expiry date of your current contract/licence? What are
the extension options?

Do you have any plans to review (upgrade/change) this system?

BI

Which Analytics or Business Intelligence systems do you currently use?

What is the value & expiry date of your current contract/licence? What are
the extension options?

Do you have any plans to review (upgrade/change) this system?

Do you have any plans to migrate to a fully integrated, fully cloud-based
back-office system in the next two years

Whilst it is the Council’s policy to provide information wherever
possible, we need to advise you that there are a number of exemptions
under the Freedom of Information Act 2000 which may prevent the release of
some or all of the information you have requested. Some exemptions are
absolute and some only apply where the public interest in maintaining the
exemption outweighs that in disclosing the information. You will be
informed if this is the case and the reason why.

Once the information has been identified the Authority may also ask that a
fee be paid for processing and delivering the information to you. Details
of any fee to be charged will be notified to you as soon as possible.

Under the terms of the legislation, we have an obligation to respond to
your request within 20 working days from the day after your request was
received. However, please be aware that some services may experience a
reduction in staffing levels due to absence or because resources have been
diverted to support frontline services to respond to the Covid-19
pandemic. Therefore, in some cases there may be a delay in issuing a
response. In the meantime, you may find some of the information you are
looking for on the searchable Disclosure Log: [5]Responses to Freedom of
Information Requests on our website.

Yours faithfully

Eden District Council

FOI Team

Tel: 01768 817817
Email: [6][Eden District Council request email]

Town Hall
Penrith
Cumbria CA11 7QF

[7]www.eden.gov.uk

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Eden District Council

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References

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2. mailto:[Eden District Council request email]
3. http://www.eden.gov.uk/
4. mailto:[Eden District Council request email]
5. https://www.eden.gov.uk/your-council/cou...
6. mailto:[Eden District Council request email]
7. http://www.eden.gov.uk/