Core Business Systems

Robin Nicholas Barter made this Freedom of Information request to Bury Metropolitan Borough Council

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Robin Nicholas Barter

Dear Bury Metropolitan Borough Council,

Kindly provide a response to the following:

Which Enterprise Resource Planning (ERP) or Finance system do you currently use?
What is the value & expiry date of your current contract/licence? What are the extension options?

Which Customer Relationship Management (CRM) System do you currently use?
What is the value & expiry date of your current contract/licence? What are the extension options?

Which Supply Chain Management (SCM) System do you currently use?
What is the value & expiry date of your current contract/licence? What are the extension options?

Which Enterprise Performance Management (EPM) or Scenario Planning system do you currently use?
What is the value & expiry date of your current contract/licence? What are the extension options?

Which Human Capital Management (HCM) or HR system do you currently use?
What is the value & expiry date of your current contract/licence? What are the extension options?

Which Analytics or Business Intelligence systems do you currently use?
What is the value & expiry date of your current contract/licence? What are the extension options?

Do you have any plans to migrate to a fully integrated, fully cloud based back-office system in the next two years?

Yours faithfully,

Robin Nicholas Barter

Customer Contact Team, Bury Metropolitan Borough Council

6 Attachments

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Customer Contact Team

________________________________

Thank you for contacting us, we aim to reply as soon as possible and this e-mail box is checked regularly.

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You can use our online service to report a problem using this link https://www.bury.gov.uk/reportaproblem

Outside our working hours and only if the issue requires immediate attention please telephone our emergency team on 0161 253 6606.

Customer Contact Team
Bury Council
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We may ask for some personal information (such as name, address, etc.) in order to fulfil your request for information or services. This information will be held securely and processing will be performed in line with the requirements of the Data Protection Act 2018 and the General Data Protection Regulation. Further details about how we process personal data can be found in our privacy notice https://www.bury.gov.uk/index.aspx?artic...

________________________________
Did you know what services are available at Whittaker St Council Offices Digital Hub in Radcliffe?

Monday to Friday 9am to 4.45pm

7 Internet Access pc's available for customers you will either need a library card or we can join you if you bring ID

Monday to Friday 9am to 4.45pm

An additional 7 pcs with access to Bury Council and Direct Gov with freephones to contact council offices/Six Town Housing and Step Change Debt Charity.

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Customer Contact Team, Bury Metropolitan Borough Council

Good afternoon

The Information Commissioner's Office recognises the unprecedented challenges all are facing during the coronavirus (COVID-19) pandemic and people may experience delays when making information rights requests during the pandemic.

In light of this current situation, we've fewer team members available to carry out the usual day to day activities as Bury Council is currently handling a large volume of business critical work aimed towards the protection and safeguarding of at risk groups during the COVID-19 outbreak. This means we can't prioritise any requests for information at the moment.

Please consider whether the information you want is absolutely essential before you submit a request. Our team members will only begin to process these requests once they've completed all other priority tasks. Therefore, please expect a significant delay in receiving any information you request.

We're sorry for any inconvenience this may cause, and we hope you understand that we need to give priority to our essential services but, if you are dissatisfied, we would advise you to re-submit the request in 3-6 months when we may be in a position to confirm our response.

Kind Regards
Customer Contact Team
T: 0161 253 5353 | E: [Bury Council request email]
www.bury.gov.uk Customer Support and Collections, Whittaker Street, Radcliffe, Manchester, M26 2TD

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FOI, Bury Metropolitan Borough Council

2 Attachments

Dear Sir/Madam,

 

Your Freedom of information request has been logged ref: FOI-12505

 

Please note:

 

The Information Commissioner's Office recognises the unprecedented
challenges all are facing during the coronavirus (COVID-19) pandemic and
people may experience delays when making information rights requests
during the pandemic.

 

In light of this current situation, we've fewer team members available to
carry out the usual day to day activities as Bury Council is currently
handling a large volume of business critical work aimed towards the
protection and safeguarding of at risk groups during the COVID-19
outbreak. This means we can't prioritise any requests for information at
the moment.

 

Please consider whether the information you want is absolutely essential
before you submit a request. Our team members will only begin to process
these requests once they've completed all other priority tasks. Therefore,
please expect a significant delay in receiving any information you
request.

 

We're sorry for any inconvenience this may cause, and we hope you
understand that we need to give priority to our essential services but, if
you are dissatisfied, we would advise you to re-submit the request in 3-6
months when we may be in a position to confirm our response.

 

Kind regards

 

[1]cid:image001.gif@01D0A425.96FCCEC0 Freedom Of Information Team

E: [2][email address]

Customer Contact Team

 

 

[3]nhs test and trace

 

 

 

 

 

 

 

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Robin Nicholas Barter

Dear FOI,

Do you have a response to my request from the 2nd December 2020?

Yours sincerely,

Robin Nicholas Barter

FOI, Bury Metropolitan Borough Council

Thank you for contacting us regarding your freedom of information request.

In accordance with FOIA you will receive a response within 20 working days from the date we received your request. If this is not possible, you will be advised accordingly.

Should you have any queries, please respond using this email [email address]

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Why not visit our website www.bury.gov.uk

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FOI, Bury Metropolitan Borough Council

The Information Commissioner's Office recognises the unprecedented challenges all are facing during the coronavirus (COVID-19) pandemic and people may experience delays when making information rights requests during the pandemic.

In light of this current situation, we've fewer team members available to carry out the usual day to day activities as Bury Council is currently handling a large volume of business critical work aimed towards the protection and safeguarding of at risk groups during the COVID-19 outbreak. This means we can't prioritise any requests for information at the moment.

Please consider whether the information you want is absolutely essential before you submit a request. Our team members will only begin to process these requests once they've completed all other priority tasks. Therefore, please expect a significant delay in receiving any information you request.

We're sorry for any inconvenience this may cause, and we hope you understand that we need to give priority to our essential services but, if you are dissatisfied, we would advise you to re-submit the request in 3-6 months when we may be in a position to confirm our response.

FOI, Bury Metropolitan Borough Council

2 Attachments

Good Afternoon,

 

I apologise for the delay in response.

 

I have chased this request with the appropriate team and will respond
accordingly.

 

regards

 

[1]cid:image001.gif@01D0A425.96FCCEC0 Freedom Of Information Team

E: [2][email address]

Customer Contact Team

 

[3]email signature_final

 

 

 

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Nacarlo, Jessica, Bury Metropolitan Borough Council

1 Attachment

Dear Mr Barter

 

Please find FOI response attached.

 

 

Kind Regards, Jessica

 

Jessica Nacarlo | ICT FOI Lead | ICT Unit | Bury Council

J.Nacarlo[1]@bury.gov.uk | [2]www.bury.gov.uk

 

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