Copy of various reports

Nath made this Freedom of Information request to British Broadcasting Corporation

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear British Broadcasting Corporation,

Please can you provide me with the most recent copy, of a number of reports provided by Capita to the BBC. They may appear to be a lot of reports I am requesting, but I do not believe they would go over the limit, as these are standard reports sent to the BBC, they should not need to be compiled/collated in any way. Raw copies are fine. They can be from the recent month received, or an earlier copier if the report is no longer sent. You may notice these are from the Capita/BBC contract, so if any are duplicated, I apologise, but I would like full raw copies. I realise that most of the following will be combined in one report, so please send the full report, you don't have to breakdown them individually e.g. if your annual Auditor's report is one document, that covers what I have requested, that one document is fine. If any of the information you are withholding, please highlight this as you usually do. I'm not that interested in finding out confidential information between you and Capita, rather I am more interested in the functionality and processed and reports of TVL.

1) DDI scheme reconciliation report
2) non-DDI Scheme reconciliation statement.
4.5.1) sales value and volume schedules adjusted to reflect Over 75 Licences and
adjustments required to Refunds, Cancellations, Short Term Licences, discount
claimable and discount not allowable;
4.5.2) daily sales volume schedule;
4.5.3) gross and net value and volume of Licence sales by payment channel;
4.5.4) Licences in force overall and national and estimated regional evasion rate;
4.5.5) volume / price variance analysis; and
4.5.6) work in progress valuation.
4.6.2) detailed breakdown of Licences in force movement (currently known as
LIFSUM);
4.6.3) summary of Licences in force by region, expires, ARC Licences, Prosecutions
and hotel Licences;
4.6.4) direct debit leavers and joiners analysis file (currently known as Chdata);
4.6.5) statement of Statutory Discount Licences issued;
4.6.6) valuation of payment scheme Cancellations and Refunds (known as payment);
4.6.7) analysis of phasing of issues for any one month (known as measured); and
4.6.8) visitors file.
4.7.1) Licence sales to revenue reconciliation within tolerance levels agreed with the
BBC;
4.7.2) Licence sales to Licences in force reconciliation;
4.7.3) ARC Licence revenue statement;
4.7.4) sales of Licences at the old fee;
4.7.5) analysis of CEE and MCP sales;
4.7.6) scheme Cancellations and Refund write offs;
4.7.7) quarterly direct debit premium statement;
4.7.8) debtor movement analysis;
4.7.9) work in progress analysis;
4.7.10) monochrome Licences surrendered at the Post Office Limited;
4.7.11) erroneous Licences deleted details; and
4.7.12) details of miscellaneous income.

I would also like copies of the Auditor's reports (most recent annual copy please):

5.1.1) Licence payment scheme debtor and creditor balances adjusted for Licences
not yet in force
5.1.2) monies collected, disbursed and held on behalf of the BBC (excluding DDI
Schemes);
5.1.3) monies collected, disbursed and held on behalf of the BBC (including DDI
Schemes);
5.1.4) net value of Licence sales;
5.1.5) net value of Licence sales adjusted by Over 75 Licence and Short Term
Licence and Statutory Discounts;
5.1.6) Gross Capita Licences sold and Gross non-Capita Licences sold;
5.1.7) Gross Licence Sales;
5.1.8) total number of net Licences sold;
5.1.9) net sales value of Licence sales adjusted by Short Term Licences and
discounts and adjusted for direct debit and credit card sales where the licences
are not yet in force;
5.1.10) Licences in force;
5.1.11) Over 75 Licence Fee statement - Great Britain;
5.1.12) Over 75 Licence Fee statement - Northern Ireland;
5.1.13) Over 75 Licence Fee statement - Isle of Man;
5.1.14) Over 75 Licence Fee Statement - Guernsey; and
5.1.15) Statement of Account.

Please also furnish me with copies of the below reports as well:

2.2.1) Licence sales volumes by payment method including part Licences expressed
as fractions;
2.2.2) Licence sales value by payment method which shall include the full value of all
Short Term Licences and Over 75 Licences issued;
2.2.3) Over 75 Licence sales value and volumes, including a breakdown between
National Insurance Number and non National Insurance Number licences;
2.2.4) calls offered;
2.2.5) calls answered;
2.2.7) the volume of abandoned calls;
2.2.8) abandoned call rate;
2.2.9) grade of service;
2.2.10) ineffective calls;
2.2.11) ineffective call rate;
2.2.12) failed service days;
2.2.13) the volume of complaint calls;
2.2.14) a breakdown of outbound calls made which should include but not be limited to the volume of calls made, the proportion of calls made where the correct party
was contacted, the number of Licence sales achieved from outbound calls, and
the proportion of outbound sales calls made where the correct party was
contacted;
2.2.15) data relating to back office correspondence volumes including the days taken
to handle them on a 12 month rolling basis in respect of:
(i) non-complaint letters;
(ii) complaint letters; and
(iii) Licence issues overall (including rejects);
2.2.16) volume of mailings generated by LASSY, including volume of undelivered
mailings;
2.2.17) a monthly analysis of complaints showing complaints within and outside the
Contractor’s control, broken down according to whether they relate to policy,
third parties, staff performance, data accuracy, the Contractor’s agents,
campaigns or marketing;
2.2.18) a 12 month rolling summary of the Contractor’s performance in relation to the
Service Levels together with a breakdown of any Service Credits which are
due; and
2.2.19) the information listed in this paragraph on a 12 month rolling basis:
(i) enforcement performance results including but not limited to the
number of visits made to licensable and unlicensable properties,
including TV Dealers and other commercial premises, the results of
visits and success rates;
(ii) the number of employees employed in enforcement and the number of
Employees in enforcement that are operational;
(iii) sales results from visits broken down by payment method;
(iv) sales in relation to TVL 43 mailing volumes and other field related
activities;
(v) Prosecution statistics including crude evader population and crude
evaders statistics, Code 8s, Code 9As, evaders caught, cases laid,
cases heard, convictions, cases withdrawn, fines imposed, costs
awarded, costs received, search warrants (requested, applied for,
granted, executed), appeals (set aside, received, heard, accepted,
rejected, abandoned);
(vi) statistics detailing reported TV Dealer notifications and Licence sales
resulting from such notifications; and
(vii) Over 75 Licence processes including outstanding applications.

Yours faithfully,

Nath

FOI Enquiries, British Broadcasting Corporation

Dear Nath,

Thank you for your request for information under the Freedom of
Information Act 2000, repeated below, which was received on 1 October
2010. We shall deal with your request as promptly as possible and, at
the latest, within 20 working days. If you have any queries about your
request please contact us at the address below.

The reference number for your request is RFI20101350.

Yours sincerely,
Information Policy and Compliance Team
BBC Freedom of Information
Room 2252
BBC White City
201 Wood Lane
London W12 7TS, UK
Website: www.bbc.co.uk/foi/
Email: mailto:[BBC request email]
Tel: 020 8008 2883
Fax: 020 8008 2398

show quoted sections

FOI Enquiries, British Broadcasting Corporation

1 Attachment

Dear Nath,

Please find attached the response to your request for information,
reference RFI20101350

<<RFI20101350 - Final Response.pdf>>

Kind Regards

Rebecca Turner
Information Policy and Compliance

BBC Freedom of Information
Room 2252, White City
201 Wood Lane
London W12 7TS, UK

Website: [1]www.bbc.co.uk/foi
Email: [2][BBC request email]
Tel: 020 8008 2883
Fax: 020 8008 2398

[3]http://www.bbc.co.uk
This e-mail (and any attachments) is confidential and may contain personal
views which are not the views of the BBC unless specifically stated.
If you have received it in error, please delete it from your system.
Do not use, copy or disclose the information in any way nor act in
reliance on it and notify the sender immediately.
Please note that the BBC monitors e-mails sent or received.
Further communication will signify your consent to this.

References

Visible links
1. http://www.bbc.co.uk/foi
2. mailto:[BBC request email]
3. http://www.bbc.co.uk/

FOI Enquiries, British Broadcasting Corporation

Dear Nath,

I am writing to update you on your Freedom of Information request,
repeated below. We are currently working on a response; but
unfortunately must apologise as we are not able to provide this to you
by tomorrow's revised deadline; as we stated in our partial response of
28 October 2010. This delay is due to the large volume of information
requested, which has to be reviewed and assessed. We anticipate that
will have a response to you by no later than Thursday 26 November 2010.

Once again, we do apologise for this delay, and for any inconvenience
that this may have caused you.

Kind regards

Rebecca Turner

Adviser, Information Policy and Compliance
BBC Freedom of Information

Room 2252
BBC White City
201 Wood Lane
London W12 7TS, UK

Website: www.bbc.co.uk/foi/
Email: mailto:[BBC request email]

Tel: 020 8008 2883
Fax: 020 8008 2398

show quoted sections

FOI Enquiries, British Broadcasting Corporation

Dear Nath,

I am writing to update you on your Freedom of Information request,
repeated below. We are currently working on a response; but
unfortunately must apologise as we are not able to provide this to you
by today's revised deadline; as we stated in our partial response of 28
October 2010. This delay is due to the large volume of information
requested, which has to be reviewed and assessed, and also requires
consultation with third parties. We anticipate that will have a response
to you by no later than 17 December 2010.

Once again, we do apologise for this delay, and for any inconvenience
that this may cause you.

Kind regards

Rebecca Turner

Adviser, Information Policy and Compliance BBC Freedom of Information

Room 2252
BBC White City
201 Wood Lane
London W12 7TS, UK

Website: www.bbc.co.uk/foi/
Email: mailto:[BBC request email]

Tel: 020 8008 2883
Fax: 020 8008 2398

show quoted sections

FOI Enquiries, British Broadcasting Corporation

2 Attachments

Dear Nath,

Please find attached the response to your request for information,
reference RFI20101350

<<RFI20101350 - Final response.pdf>> <<RFI20101350 - Appendix 1.zip>>

Please be advised that a further two emails will follow this one.

Kind Regards
Rebecca Turner

Information Policy and Compliance

BBC Freedom of Information
Room 2252, White City
201 Wood Lane
London W12 7TS, UK

Website: [1]www.bbc.co.uk/foi
Email: [2][BBC request email]
Tel: 020 8008 2883
Fax: 020 8008 2398

[3]http://www.bbc.co.uk
This e-mail (and any attachments) is confidential and may contain personal
views which are not the views of the BBC unless specifically stated.
If you have received it in error, please delete it from your system.
Do not use, copy or disclose the information in any way nor act in
reliance on it and notify the sender immediately.
Please note that the BBC monitors e-mails sent or received.
Further communication will signify your consent to this.

References

Visible links
1. http://www.bbc.co.uk/foi
2. mailto:[BBC request email]
3. http://www.bbc.co.uk/

Rebecca Turner-IPC, British Broadcasting Corporation

1 Attachment

  • Attachment

    RFI20101350 Appendix 2.zip

    856K Download

Dear Nath,

Please find attached appendix 2, in response to your request for
information, reference RFI20101350

<<RFI20101350 - Appendix 2.zip>>

Kind Regards
Rebecca Turner

Information Policy and Compliance

BBC Freedom of Information
Room 2252, White City
201 Wood Lane
London W12 7TS, UK

Website: [1]www.bbc.co.uk/foi
Email: [2][BBC request email]
Tel: 020 8008 2883
Fax: 020 8008 2398

[3]http://www.bbc.co.uk
This e-mail (and any attachments) is confidential and may contain personal
views which are not the views of the BBC unless specifically stated.
If you have received it in error, please delete it from your system.
Do not use, copy or disclose the information in any way nor act in
reliance on it and notify the sender immediately.
Please note that the BBC monitors e-mails sent or received.
Further communication will signify your consent to this.

References

Visible links
1. http://www.bbc.co.uk/foi
2. mailto:[BBC request email]
3. http://www.bbc.co.uk/

FOI Enquiries, British Broadcasting Corporation

1 Attachment

  • Attachment

    RFI20101350 Appendix 3.zip

    8.2M Download

Dear Nath,

Please find attached appendix 3, in response to your request for
information, reference RFI20101350

<<RFI20101350 - Appendix 3.zip>>

Kind Regards
Rebecca Turner

Information Policy and Compliance

BBC Freedom of Information
Room 2252, White City
201 Wood Lane
London W12 7TS, UK

Website: [1]www.bbc.co.uk/foi
Email: [2][BBC request email]
Tel: 020 8008 2883
Fax: 020 8008 2398

[3]http://www.bbc.co.uk
This e-mail (and any attachments) is confidential and may contain personal
views which are not the views of the BBC unless specifically stated.
If you have received it in error, please delete it from your system.
Do not use, copy or disclose the information in any way nor act in
reliance on it and notify the sender immediately.
Please note that the BBC monitors e-mails sent or received.
Further communication will signify your consent to this.

References

Visible links
1. http://www.bbc.co.uk/foi
2. mailto:[BBC request email]
3. http://www.bbc.co.uk/

Dear FOI Enquiries,

Thanks for the information. I think your final disclosure letter was missing something, as I only got Appendix 1, at the end of the letter. Do you have Appendix 2 and 3 list?

Yours sincerely,

Nath

FOI Enquiries, British Broadcasting Corporation

Dear Nath,

Thank you for your email below which was received 20 December 2010.

Please note that the attachments were separated into three bundles
(labelled appendices 1-3)for ease of response; due to the volume of
information disclosed. In each of the appendices, the documents are
labelled; which will reflect the documents listed in Appendix 1;
attached to the end of the decision letter.

I apologise for any confusion here.

Kind Regards,

Rebecca Turner
Information Policy and Compliance

BBC Freedom of Information
Room 2252, White City
201 Wood Lane
London W12 7TS, UK

Website: www.bbc.co.uk/foi
Email: [BBC request email]
Tel: 020 8008 2883
Fax: 020 8008 2398

show quoted sections