Dear British Broadcasting Corporation,

Please can you provide me with the most recent copy, of a number of reports provided by Capita to the BBC. They may appear to be a lot of reports I am requesting, but I do not believe they would go over the limit, as these are standard reports sent to the BBC, they should not need to be compiled/collated in any way. Raw copies are fine. They can be from the recent month received, or an earlier copier if the report is no longer sent. You may notice these are from the Capita/BBC contract, so if any are duplicated, I apologise, but I would like full raw copies. I realise that most of the following will be combined in one report, so please send the full report, you don't have to breakdown them individually e.g. if your annual Auditor's report is one document, that covers what I have requested, that one document is fine. If any of the information you are withholding, please highlight this as you usually do. I'm not that interested in finding out confidential information between you and Capita, rather I am more interested in the functionality and processed and reports of TVL.

1) DDI scheme reconciliation report
2) non-DDI Scheme reconciliation statement.
4.5.1) sales value and volume schedules adjusted to reflect Over 75 Licences and
adjustments required to Refunds, Cancellations, Short Term Licences, discount
claimable and discount not allowable;
4.5.2) daily sales volume schedule;
4.5.3) gross and net value and volume of Licence sales by payment channel;
4.5.4) Licences in force overall and national and estimated regional evasion rate;
4.5.5) volume / price variance analysis; and
4.5.6) work in progress valuation.
4.6.2) detailed breakdown of Licences in force movement (currently known as
LIFSUM);
4.6.3) summary of Licences in force by region, expires, ARC Licences, Prosecutions
and hotel Licences;
4.6.4) direct debit leavers and joiners analysis file (currently known as Chdata);
4.6.5) statement of Statutory Discount Licences issued;
4.6.6) valuation of payment scheme Cancellations and Refunds (known as payment);
4.6.7) analysis of phasing of issues for any one month (known as measured); and
4.6.8) visitors file.
4.7.1) Licence sales to revenue reconciliation within tolerance levels agreed with the
BBC;
4.7.2) Licence sales to Licences in force reconciliation;
4.7.3) ARC Licence revenue statement;
4.7.4) sales of Licences at the old fee;
4.7.5) analysis of CEE and MCP sales;
4.7.6) scheme Cancellations and Refund write offs;
4.7.7) quarterly direct debit premium statement;
4.7.8) debtor movement analysis;
4.7.9) work in progress analysis;
4.7.10) monochrome Licences surrendered at the Post Office Limited;
4.7.11) erroneous Licences deleted details; and
4.7.12) details of miscellaneous income.

I would also like copies of the Auditor's reports (most recent annual copy please):

5.1.1) Licence payment scheme debtor and creditor balances adjusted for Licences
not yet in force
5.1.2) monies collected, disbursed and held on behalf of the BBC (excluding DDI
Schemes);
5.1.3) monies collected, disbursed and held on behalf of the BBC (including DDI
Schemes);
5.1.4) net value of Licence sales;
5.1.5) net value of Licence sales adjusted by Over 75 Licence and Short Term
Licence and Statutory Discounts;
5.1.6) Gross Capita Licences sold and Gross non-Capita Licences sold;
5.1.7) Gross Licence Sales;
5.1.8) total number of net Licences sold;
5.1.9) net sales value of Licence sales adjusted by Short Term Licences and
discounts and adjusted for direct debit and credit card sales where the licences
are not yet in force;
5.1.10) Licences in force;
5.1.11) Over 75 Licence Fee statement - Great Britain;
5.1.12) Over 75 Licence Fee statement - Northern Ireland;
5.1.13) Over 75 Licence Fee statement - Isle of Man;
5.1.14) Over 75 Licence Fee Statement - Guernsey; and
5.1.15) Statement of Account.

Please also furnish me with copies of the below reports as well:

2.2.1) Licence sales volumes by payment method including part Licences expressed
as fractions;
2.2.2) Licence sales value by payment method which shall include the full value of all
Short Term Licences and Over 75 Licences issued;
2.2.3) Over 75 Licence sales value and volumes, including a breakdown between
National Insurance Number and non National Insurance Number licences;
2.2.4) calls offered;
2.2.5) calls answered;
2.2.7) the volume of abandoned calls;
2.2.8) abandoned call rate;
2.2.9) grade of service;
2.2.10) ineffective calls;
2.2.11) ineffective call rate;
2.2.12) failed service days;
2.2.13) the volume of complaint calls;
2.2.14) a breakdown of outbound calls made which should include but not be limited to the volume of calls made, the proportion of calls made where the correct party
was contacted, the number of Licence sales achieved from outbound calls, and
the proportion of outbound sales calls made where the correct party was
contacted;
2.2.15) data relating to back office correspondence volumes including the days taken
to handle them on a 12 month rolling basis in respect of:
(i) non-complaint letters;
(ii) complaint letters; and
(iii) Licence issues overall (including rejects);
2.2.16) volume of mailings generated by LASSY, including volume of undelivered
mailings;
2.2.17) a monthly analysis of complaints showing complaints within and outside the
Contractor’s control, broken down according to whether they relate to policy,
third parties, staff performance, data accuracy, the Contractor’s agents,
campaigns or marketing;
2.2.18) a 12 month rolling summary of the Contractor’s performance in relation to the
Service Levels together with a breakdown of any Service Credits which are
due; and
2.2.19) the information listed in this paragraph on a 12 month rolling basis:
(i) enforcement performance results including but not limited to the
number of visits made to licensable and unlicensable properties,
including TV Dealers and other commercial premises, the results of
visits and success rates;
(ii) the number of employees employed in enforcement and the number of
Employees in enforcement that are operational;
(iii) sales results from visits broken down by payment method;
(iv) sales in relation to TVL 43 mailing volumes and other field related
activities;
(v) Prosecution statistics including crude evader population and crude
evaders statistics, Code 8s, Code 9As, evaders caught, cases laid,
cases heard, convictions, cases withdrawn, fines imposed, costs
awarded, costs received, search warrants (requested, applied for,
granted, executed), appeals (set aside, received, heard, accepted,
rejected, abandoned);
(vi) statistics detailing reported TV Dealer notifications and Licence sales
resulting from such notifications; and
(vii) Over 75 Licence processes including outstanding applications.

Yours faithfully,

Nath

Dear FOI Enquiries,

Thanks for the information. I think your final disclosure letter was missing something, as I only got Appendix 1, at the end of the letter. Do you have Appendix 2 and 3 list?

Yours sincerely,

Nath