Copy of the most recent Monthly Performance Pack for TV Licensing

Nath made this Freedom of Information request to British Broadcasting Corporation

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear British Broadcasting Corporation,

Please can I have a copy of the most recent monthly performance pack provided by Capita to the BBC. Thanks

Yours faithfully.

FOI Enquiries, British Broadcasting Corporation

Dear Nath,

Thank you for your request for information under the Freedom of
Information Act 2000, repeated below, which was received on 20 August
2010. We shall deal with your request as promptly as possible and, at
the latest, within 20 working days. If you have any queries about your
request please contact us at the address below.

The reference number for your request is RFI20101130.

Yours sincerely,
Information Policy and Compliance Team
BBC Freedom of Information
Room 2252
BBC White City
201 Wood Lane
London W12 7TS, UK
Website: www.bbc.co.uk/foi/
Email: mailto:[BBC request email]
Tel: 020 8008 2883
Fax: 020 8008 2398

show quoted sections

FOI Enquiries, British Broadcasting Corporation

1 Attachment

Dear Nath

Please find attached the response to your request for information,
reference RFI20101130

<<RFI20101130 - final response.pdf>>

Yours sincerely
Rachel Hallett

BBC Information Policy and Compliance
Room 2252, White City
201 Wood Lane
London W12 7TS, UK

Website: [1]www.bbc.co.uk/foi
Email: [2]mailto:[BBC request email]
Tel: 020 8008 2883
Fax: 020 8008 2398

[3]http://www.bbc.co.uk
This e-mail (and any attachments) is confidential and may contain personal
views which are not the views of the BBC unless specifically stated.
If you have received it in error, please delete it from your system.
Do not use, copy or disclose the information in any way nor act in
reliance on it and notify the sender immediately.
Please note that the BBC monitors e-mails sent or received.
Further communication will signify your consent to this.

References

Visible links
1. file://www.bbc.co.uk/foi
2. mailto:[BBC request email]
3. http://www.bbc.co.uk/

Dear British Broadcasting Corporation,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of British Broadcasting Corporation's handling of my FOI request 'Copy of the most recent Monthly Performance Pack for TV Licensing'.

I can not conceive that every single bit of information in the Monthly Performance Pack would be exempt.Please furnish with me a blank template for this document, excluding the actual information.I would therefore like to know all the aspects of what is included, even if you don't actually give me the information. Regards

A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/co...

Yours faithfully,

Nath

FOI Enquiries, British Broadcasting Corporation

Dear Sir

There is no blank template as such for this document. It would be possible
to put together a summary of the major headings that make up the monthly
performance pack; however, we understood that it was the information
specific to Capita's performance that you were interested in.

Could you please clarify whether the summary described above would satisfy
your request, or whether you would like us to carry out an internal review
into the decision to withhold the information specific to Capita's latest
monthly performance.

Yours sincerely
Rachel Hallett

BBC Information Policy and Compliance
Room 2252, 2nd Floor, White City
201 Wood Lane
London W12 7TS, UK

Website: [1]www.bbc.co.uk/foi
Email: [2]mailto:[BBC request email]
Tel: 020 8008 2883
Fax: 020 8008 2398

show quoted sections

Dear FOI Enquiries,

Hi. I would like the summary as you suggest in the interim, but still want an internal review into the decision about Capita's performance please.

Thanks

FOI Enquiries, British Broadcasting Corporation

Dear Nath

I confirm that we will carry out an internal review as promptly as
possible and, at the latest, within 30 working days. If you have any
queries please contact us at the address below. We will also work on
drawing up the summary document.

The reference number for your internal review is IR2010030

Kind regards

Rachel Hallett
Information Policy and Compliance

BBC Freedom of Information
Room 2252, White City
201 Wood Lane
London W12 7TS, UK

Website: [1]www.bbc.co.uk/foi
Email: [BBC request email]
Tel: 020 8008 2883
Fax: 020 8008 2398

show quoted sections

Nath left an annotation ()

This is the monthly report Capita have to send to the BBC with details of their performance, and covers all areas of what Capita is contracted to do.

Dear FOI Enquiries,

Hi, 30 working days have now passed.

Yours sincerely,

Nath

FOI Enquiries, British Broadcasting Corporation

1 Attachment

Dear Nath
Please find attached the outcome to your request for an internal review.
<<IR201030 - Internal Review Decision note.pdf>>
As you will see, the internal reviewer has recommended that the
information be disclosed to you in part. As the document is large, we are
still working on getting the information into a format and broken down
into sections of a size that can be sent by email. We should be able to do
this by tomorrow. (If you would prefer a hard copy instead, you can
contact us at the address below to provide a postal address.)

I would like to remind you that, if you are not satisfied with the
internal review, you can appeal to the Information Commissioner. The
contact details are: Information Commissioner's Office, Wycliffe House,
Water Lane, Wilmslow, Cheshire, SK9 5AF, telephone 01625 545 700 or see
[1]http://www.ico.gov.uk/

Yours sincerely

BBC Information Policy and Compliance
Room 2252, 2nd Floor, White City
201 Wood Lane
London W12 7TS, UK

Website: [2]www.bbc.co.uk/foi
Email: [3]mailto:[BBC request email]
Tel: 020 8008 2883
Fax: 020 8008 2398

[4]http://www.bbc.co.uk
This e-mail (and any attachments) is confidential and may contain personal
views which are not the views of the BBC unless specifically stated.
If you have received it in error, please delete it from your system.
Do not use, copy or disclose the information in any way nor act in
reliance on it and notify the sender immediately.
Please note that the BBC monitors e-mails sent or received.
Further communication will signify your consent to this.

References

Visible links
1. http://www.ico.gov.uk/
2. file://www.bbc.co.uk/foi
3. mailto:[BBC request email]
4. http://www.bbc.co.uk/

FOI Enquiries, British Broadcasting Corporation

3 Attachments

Dear Nath

As mentioned below, please find attached the disclosure documents. These
will be sent in a number of emails as the documents are quite large.

<<1. MPP Header Sheet July 2010.pdf>> <<2. MPP Overall Summary July
2010.pdf>> <<3. MPP Sales July 2010.pdf>>

The Information Policy & Compliance Team

BBC Freedom of Information
Room 2252, BBC White City
201 Wood Lane
London W12 7TS

[1]www.bbc.co.uk/foi
Email: [2][BBC request email]

Tel: 020 8008 2882
Fax: 020 8008 2398

show quoted sections

FOI Enquiries, British Broadcasting Corporation

2 Attachments

<<7. MPP Field July 2010.pdf>> <<8. MPP Glossary of Terms (markup).pdf>>

The Information Policy & Compliance Team

BBC Freedom of Information
Room 2252, BBC White City
201 Wood Lane
London W12 7TS

[1]www.bbc.co.uk/foi
Email: [2][BBC request email]

Tel: 020 8008 2882
Fax: 020 8008 2398

[3]http://www.bbc.co.uk
This e-mail (and any attachments) is confidential and may contain personal
views which are not the views of the BBC unless specifically stated.
If you have received it in error, please delete it from your system.
Do not use, copy or disclose the information in any way nor act in
reliance on it and notify the sender immediately.
Please note that the BBC monitors e-mails sent or received.
Further communication will signify your consent to this.

References

Visible links
1. file://www.bbc.co.uk/foi
2. mailto:[BBC request email]
3. http://www.bbc.co.uk/

FOI Enquiries, British Broadcasting Corporation

3 Attachments

<<4. MPP Email and Web July 2010.pdf>> <<5. MPP Front Office July
2010.pdf>> <<6. MPP Customer Admin July 2010.pdf>>

The Information Policy & Compliance Team

BBC Freedom of Information
Room 2252, BBC White City
201 Wood Lane
London W12 7TS

[1]www.bbc.co.uk/foi
Email: [2][BBC request email]

Tel: 020 8008 2882
Fax: 020 8008 2398

[3]http://www.bbc.co.uk
This e-mail (and any attachments) is confidential and may contain personal
views which are not the views of the BBC unless specifically stated.
If you have received it in error, please delete it from your system.
Do not use, copy or disclose the information in any way nor act in
reliance on it and notify the sender immediately.
Please note that the BBC monitors e-mails sent or received.
Further communication will signify your consent to this.

References

Visible links
1. file://www.bbc.co.uk/foi
2. mailto:[BBC request email]
3. http://www.bbc.co.uk/