Coppice Lodge CQC Report Data and Details

Dr Colin Iain Campbell MBChB FRSPH made this Freedom of Information request to Care Quality Commission

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dr Colin Iain Campbell MBChB FRSPH

Dear Care Quality Commission,

I am interested in the CQC inspection, and data upon which it was based, from Coppice Lodge which lead to the CQC to conclude it was inadequate, including, but not limited to, the inspection which reportedly took place in April (and any preliminary and follow up visit).

The following is a request for information under the Freedom of Information Act 2000, please note also the public interest representations below.

1) All communications with management of the Lodge related to these inspections (before, during, and after). To be clear personal details are not sought and should be replaced with job titles (Section 40 should not be engaged).
2) Copies of the raw data/inspection review documentation which went into formulating the report. (Names are not sought so where relevant could personal identifying information please be redacted and replaced with job titles as part of the process of redacting the document - search and replace functions in word preocessors will allow you to do this quickly and efficiently).
3)Copies of any complaints received by the CQC about this institution within two years leading up to the report (names are not sought could personal identifying information redacted where appropriate and job titles inserted in place of names where known during the process of applying exemptions, search and replace features in word processors will enable this to be done quickly and efficiently).

All non-exempt information should be disclosed please.

Whilst names are specifically not sought it should be highlighted that care home managers hold very senior positions and are required to be registered and would expect to undergo a degree of scrutiny, whilst personal details are not sought (and consequently should be replaced with the job titles of individuals), and are not the subject of this request, it is emphasised that this information would be outwith the scope of the Section 40 exemption anyway by virtue of there being no reasonable expectation of privacy, and thus the test of fairness would not result in the exemption's being engaged. Thus there are multiple reasons why Section 40 should not be engaged in this instance. It is also reminded that GDPR/DPA2018 does not cover information relating to organisations/bodies corporate (i.e. the Care Home itself) - as in they protect individuals, not organisations. In the unlikely event that Section 40 or any other exemption is cited I would remind the CQC of its duty to provide Advice and Assistance pursuant to Section 16 and request and require that advice be given to help us reframe our request such that you can disclose the maximum amount of information possible.

It is anticipated that the information regarding inquiries will be easily located by the CQC as this would seem necessary for the effective running of the organisation (otherwise there would be risk of previous complaints being missed in follow up inspections and risk to the public), and thus that it is most unlikely that the Section 12 costs limit will be engaged. Where it is alleged that Section 12 would be engaged in respect of one or more bullet points above please comply with all other bullets citing Section 12 as narrowly as possible, please disclose full costed reasoning for why you feel the cost limit may be engaged and also the computer applications you are using to perform the search (which should hopefully enable us to give you advice which will enable your compliance within the cost limit if necessary).

It is reminded that under Regulation 4 of the Appropriate Limit and Fees Regulations 2004 that the Section 12 cost limit applies only to determining if the information is held and locating and retrieving the information. As full documents are requested extraction is not a germane consideration. The cost limit does not apply to time taken to consider or apply exemptions or the redaction of any exempt information.

With regard to Section 43 it is not anticipated this section will be applicable, no trade secrets are sought so Section 43(1)is not relevant and the information is unlikely to be in any way commercially sensitive (note that this does not include financial considerations just genuine commercial sensitivity) thus it is not felt that Section 43(2) will be engaged. Please note the Public Interest Representations and reply with reference to these and including the prejudice test.

Should you require clarification please reply within 48 hours seeking this. I look forward to your prompt reply within 20 days.

Yours faithfully,

Dr Colin Iain Campbell MBChB FRSPH PGDip(Law)

Dr Colin Iain Campbell MBChB FRSPH

Dear Care Quality Commission,

Sorry I forgot to include the public interest representations:

PUBLIC INTEREST REPRESENTATION:
There is an overriding public interest in public knowledge of the safety of such institutions as an adjunct to regulatory oversight in cases where a facility is acknowledged to be inadequate, this is because members of the public are likely to make the key decisions that result in their dependents, over whom they may have power of attorney in health matters, ending up in such facilities. It is important in ensuring accountability and that lessons have been learnt going forward and to inform relatives about the kinds of problems that have existed previously to be able to alert and engage with the Safeguarding team and CQC as and when necessary.

Yours faithfully,

Dr Colin Iain Campbell MBChB FRSPH

Information Access, Care Quality Commission

Dear Dr Campbell

 

I acknowledge receipt of your correspondence dated 10 December 2019, in
which you made a request for information.

 

Please note we will be answering part 3 of your request under separate
reference CQC IAT 1920 0837.

 

Your request is as follows:

 

“I am interested in the CQC inspection, and data upon which it was based,
from Coppice Lodge which lead to the CQC to conclude it was inadequate,
including, but not limited to, the inspection which reportedly took place
in April (and any preliminary and follow up visit).

 

The following is a request for information under the Freedom of
Information Act 2000, please note also the public interest representations
below.

 

1) All communications with management of the Lodge related to these
inspections (before, during, and after).  To be clear personal details are
not sought and should be replaced with job titles (Section 40 should not
be engaged).

2) Copies of the raw data/inspection review documentation which went into
formulating the report. (Names are not sought so where relevant could
personal identifying information please be redacted and replaced with job
titles as part of the process of redacting the document - search and
replace functions in word preocessors will allow you to do this quickly
and efficiently).

All non-exempt information should be disclosed please.

3)Copies of any complaints received by the CQC about this institution
within two years leading up to the report (names are not sought could
personal identifying information redacted where appropriate and job titles
inserted in place of names where known during the process of applying
exemptions, search and replace features in word processors will enable
this to be done quickly and efficiently).”

 

CQC will consider your request in accordance with the Freedom of
Information Act 2000 (FOIA).

 

Our statutory deadline for response is 10 January 2020, but we will in any
event endeavour to respond as soon as possible.

 

We will write to you if we are unable to meet this deadline.

 

The information you have requested may be subject to an exemption from the
right to know. Should this occur, we will explain the reasons why when we
respond.

 

Regards

 

On behalf of:

Information Access Team

Regulatory Customer & Corporate Operations 

 

Care Quality Commission

Citygate

Gallowgate

Newcastle upon Tyne

NE1 4PA

 

The Care Quality Commission is the independent regulator of health and
adult social care services in England. [1]www.cqc.org.uk. For general
enquiries, call the National Customer Service Centre (NCSC) on 03000
616161 or email [2][email address]

 

Personal data is processed in accordance with the General Data Protection
Regulation (GDPR) and relevant data protection law. Information on the
processing of personal data by CQC can be found at
[3]www.cqc.org.uk/about-us/our-policies/privacy-statement

 

Statutory requests for information made under access to information
legislation such as the Data Protection Act 2018, GDPR and the Freedom of
Information Act 2000 should be sent to: [4][CQC request email]

 

 

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Quality Commission nor the sender accepts any responsibility for viruses
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the views of the Care Quality Commission. Information on how the Care
Quality Commission processes personal data is available here
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4. mailto:[CQC request email]

Information Access, Care Quality Commission

Dear Dr Campbell

 

I am currently processing your request for information. Can you please
confirm that your request relates to Coppice Lodge in the West Midlands.
This was inspected on the 11^th and 12^th of September 2019 and the report
published on 19^th November 2019.

 

I have provided a link to the inspection report for your reference
[1]https://www.cqc.org.uk/sites/default/fil...

 

 

Kind regards

 

 

Kahlada Rouf

 

Information Access Officer

Information Access Team

Governance and Legal Services

Customer & Corporate Services Directorate

Care Quality Commission

Citygate

Gallowgate

Newcastle Upon Tyne

NE1 4PA

 

The Care Quality Commission is the independent regulator of health and
adult social care services in England. [2]www.cqc.org.uk. For general
enquiries, call the National Customer Service Centre (NCSC) on 03000
616161 or email [3][email address]

 

Personal data is processed in accordance with the General Data Protection
Regulation (GDPR) and relevant data protection law. Information on the
processing of personal data by CQC can be found at
[4]www.cqc.org.uk/about-us/our-policies/privacy-statement

 

Statutory requests for information made under access to information
legislation such as the Data Protection Act 2018, GDPR and the Freedom of
Information Act 2000 should be sent to: [5][CQC request email]

 

 

From: Information Access
Sent: 11 December 2019 10:51
To: [FOI #626452 email]
Subject: 20191211 Request Acknowledgement CQC IAT 1920 0836 & 0837

 

Dear Dr Campbell

 

I acknowledge receipt of your correspondence dated 10 December 2019, in
which you made a request for information.

 

Please note we will be answering part 3 of your request under separate
reference CQC IAT 1920 0837.

 

Your request is as follows:

 

“I am interested in the CQC inspection, and data upon which it was based,
from Coppice Lodge which lead to the CQC to conclude it was inadequate,
including, but not limited to, the inspection which reportedly took place
in April (and any preliminary and follow up visit).

 

The following is a request for information under the Freedom of
Information Act 2000, please note also the public interest representations
below.

 

1) All communications with management of the Lodge related to these
inspections (before, during, and after).  To be clear personal details are
not sought and should be replaced with job titles (Section 40 should not
be engaged).

2) Copies of the raw data/inspection review documentation which went into
formulating the report. (Names are not sought so where relevant could
personal identifying information please be redacted and replaced with job
titles as part of the process of redacting the document - search and
replace functions in word preocessors will allow you to do this quickly
and efficiently).

All non-exempt information should be disclosed please.

3)Copies of any complaints received by the CQC about this institution
within two years leading up to the report (names are not sought could
personal identifying information redacted where appropriate and job titles
inserted in place of names where known during the process of applying
exemptions, search and replace features in word processors will enable
this to be done quickly and efficiently).”

 

CQC will consider your request in accordance with the Freedom of
Information Act 2000 (FOIA).

 

Our statutory deadline for response is 10 January 2020, but we will in any
event endeavour to respond as soon as possible.

 

We will write to you if we are unable to meet this deadline.

 

The information you have requested may be subject to an exemption from the
right to know. Should this occur, we will explain the reasons why when we
respond.

 

Regards

 

On behalf of:

Information Access Team

Regulatory Customer & Corporate Operations 

 

Care Quality Commission

Citygate

Gallowgate

Newcastle upon Tyne

NE1 4PA

 

The Care Quality Commission is the independent regulator of health and
adult social care services in England. [6]www.cqc.org.uk. For general
enquiries, call the National Customer Service Centre (NCSC) on 03000
616161 or email [7][email address]

 

Personal data is processed in accordance with the General Data Protection
Regulation (GDPR) and relevant data protection law. Information on the
processing of personal data by CQC can be found at
[8]www.cqc.org.uk/about-us/our-policies/privacy-statement

 

Statutory requests for information made under access to information
legislation such as the Data Protection Act 2018, GDPR and the Freedom of
Information Act 2000 should be sent to: [9][CQC request email]

 

 

-------------- The contents of this email and any attachments are
confidential to the intended recipient. They may not be disclosed to or
used by or copied in any way by anyone other than the intended recipient.
If this email is received in error, please notify us immediately by
clicking "Reply" and delete the email. Please note that neither the Care
Quality Commission nor the sender accepts any responsibility for viruses
and it is your responsibility to scan or otherwise check this email and
any attachments. Any views expressed in this message are those of the
individual sender, except where the sender specifically states them to be
the views of the Care Quality Commission. Information on how the Care
Quality Commission processes personal data is available here
http://www.cqc.org.uk/about-us/our-polic...

References

Visible links
1. https://www.cqc.org.uk/sites/default/fil...
2. http://www.cqc.org.uk/
3. mailto:[email address]
4. http://www.cqc.org.uk/about-us/our-polic...
5. mailto:[CQC request email]
6. http://www.cqc.org.uk/
7. mailto:[email address]
8. http://www.cqc.org.uk/about-us/our-polic...
9. mailto:[CQC request email]

Dr Colin Iain Campbell MBChB FRSPH

Dear Information Access,

Thanks for getting back to me - yes this is the correct place. This looks like a repeat of the inspection which was sought - referred to here https://www.kidderminstershuttle.co.uk/n...

Could the requested information be released relating to both reports please? Assuming that doesn’t cause Section 12 to become engaged.

Yours sincerely,

Dr Colin Iain Campbell MBChB FRSPH PGDip(Law)

Ps - many thanks for responding over the holiday period.

Information Access, Care Quality Commission

Dear Dr Campbell

I have spoken with inspection colleagues. I think it would be best if we covered one report to avoid the chances of section 12 being engaged. Can you please confirm which report you require information for from the list below. I have also provided a link to the website which summarises each of the reports.

https://www.cqc.org.uk/location/1-474942...

Inspection report published 5 March 2019 (Inadequate rating given)

Inspection report published 22 May (follow up inspection)

Inspection report published 20 November 2019 (rating changed to Requires Improvement)

Thank you in advance for the clarification.

Your sincerely

Kahlada Rouf

Information Access Officer
Information Access Team
Governance and Legal Services
Customer & Corporate Services Directorate
Care Quality Commission
Citygate
Gallowgate
Newcastle Upon Tyne
NE1 4PA

The Care Quality Commission is the independent regulator of health and adult social care services in England. www.cqc.org.uk. For general enquiries, call the National Customer Service Centre (NCSC) on 03000 616161 or email [email address]

Personal data is processed in accordance with the General Data Protection Regulation (GDPR) and relevant data protection law. Information on the processing of personal data by CQC can be found at www.cqc.org.uk/about-us/our-policies/pri...

Statutory requests for information made under access to information legislation such as the Data Protection Act 2018, GDPR and the Freedom of Information Act 2000 should be sent to: [CQC request email]

show quoted sections

Dr Colin Iain Campbell MBChB FRSPH

Dear Information Access,

In that case could we go for 5th March 2019 please. Many thanks!

Yours sincerely,

Dr Colin Iain Campbell MBChB FRSPH

Information Access, Care Quality Commission

Dear Dr Campbell MBChB FRSPH PGDip(Law)

 

Our Ref: CQC IAT 1920 0837

 

I write in response to your correspondence of 10 December 2019 in which
you made the following request for information:

 

“3)Copies of any complaints received by the CQC about this institution
within two years leading up to the report (names are not sought could
personal identifying information redacted where appropriate and job titles
inserted in place of names where known during the process of applying
exemptions, search and replace features in word processors will enable
this to be done quickly and efficiently).”

 

Please note that the provider registered this location with CQC on 02
February 2018 therefore a search of our records was conducted from this
date to when the inspection report was published on 05 March 2019. I can
confirm that we have not received any complaints during this period for
Coppice Lodge.

 

We hope to respond to the other parts of your request in due course.

 

 

Feedback

 

CQC will always endeavour to provide high quality responses to requests
for information and seek to be as helpful as possible. We would therefore
appreciate if you can take some time to complete our online feedback form
by visiting the following link:

 

[1]https://webdataforms.cqc.org.uk/Checkbox...

 

Any information you provide will be held securely and only used for the
purposes of improving the Information Rights service that CQC provides.

 

Yours sincerely

 

On behalf of:

Information Access Team

Governance and Legal Services

Customer & Corporate Services Directorate

Care Quality Commission

Citygate

Gallowgate

Newcastle Upon Tyne

NE1 4PA

 

The Care Quality Commission is the independent regulator of health and
adult social care services in England. [2]www.cqc.org.uk. For general
enquiries, call the National Customer Service Centre (NCSC) on 03000
616161 or email [3][email address]

 

Personal data is processed in accordance with the General Data Protection
Regulation (GDPR) and relevant data protection law. Information on the
processing of personal data by CQC can be found at
[4]www.cqc.org.uk/about-us/our-policies/privacy-statement

 

Statutory requests for information made under access to information
legislation such as the Data Protection Act 2018, GDPR and the Freedom of
Information Act 2000 should be sent to: [5][CQC request email]

 

 

-------------- The contents of this email and any attachments are
confidential to the intended recipient. They may not be disclosed to or
used by or copied in any way by anyone other than the intended recipient.
If this email is received in error, please notify us immediately by
clicking "Reply" and delete the email. Please note that neither the Care
Quality Commission nor the sender accepts any responsibility for viruses
and it is your responsibility to scan or otherwise check this email and
any attachments. Any views expressed in this message are those of the
individual sender, except where the sender specifically states them to be
the views of the Care Quality Commission. Information on how the Care
Quality Commission processes personal data is available here
http://www.cqc.org.uk/about-us/our-polic...

References

Visible links
1. https://webdataforms.cqc.org.uk/Checkbox...
2. http://www.cqc.org.uk/
3. mailto:[email address]
4. http://www.cqc.org.uk/about-us/our-polic...
5. mailto:[CQC request email]

Dr Colin Iain Campbell MBChB FRSPH

Dear Information Access,

Many thanks for this. I look forward to the remaining information when you are able.

Thank you for the important public service you provide.

Yours sincerely,

Dr Colin Iain Campbell MBChB FRSPH PGDip(Law)

Information Access, Care Quality Commission

Our Ref: CQC IAT 1920 0836

 

Dear Dr Campbell

 

We write to provide an update with regards to your request for information
made to the Care Quality Commission (CQC), in accordance with the Freedom
of Information Act 2000 (FOIA). Our response is due for response today, 24
January 2020.

 

Unfortunately, we will not meet today’s deadline and our response will run
late.

 

We recognise that failure to issue a response within 20 working days of
receipt of your request is a breach of section 10 of FOIA. Please accept
our apologies for this..

 

We hope to let you have a response as soon as possible and can assure you
that CQC is making every effort to respond positively to your request.

 

Yours sincerely

 

On behalf of:

Information Access Team

Governance and Legal Services

Customer & Corporate Services Directorate

Care Quality Commission

Citygate

Gallowgate

Newcastle Upon Tyne

NE1 4PA

 

The Care Quality Commission is the independent regulator of health and
adult social care services in England. [1]www.cqc.org.uk. For general
enquiries, call the National Customer Service Centre (NCSC) on 03000
616161 or email [2][email address]

 

Personal data is processed in accordance with the General Data Protection
Regulation (GDPR) and relevant data protection law. Information on the
processing of personal data by CQC can be found at
[3]www.cqc.org.uk/about-us/our-policies/privacy-statement

 

Statutory requests for information made under access to information
legislation such as the Data Protection Act 2018, GDPR and the Freedom of
Information Act 2000 should be sent to: [4][CQC request email]

 

-------------- The contents of this email and any attachments are
confidential to the intended recipient. They may not be disclosed to or
used by or copied in any way by anyone other than the intended recipient.
If this email is received in error, please notify us immediately by
clicking "Reply" and delete the email. Please note that neither the Care
Quality Commission nor the sender accepts any responsibility for viruses
and it is your responsibility to scan or otherwise check this email and
any attachments. Any views expressed in this message are those of the
individual sender, except where the sender specifically states them to be
the views of the Care Quality Commission. Information on how the Care
Quality Commission processes personal data is available here
http://www.cqc.org.uk/about-us/our-polic...

References

Visible links
1. http://www.cqc.org.uk/
2. mailto:[email address]
3. http://www.cqc.org.uk/about-us/our-polic...
4. mailto:[CQC request email]

Dr Colin Iain Campbell MBChB FRSPH

Dear Information Access,

Not to worry, so long as I get the information I am not intending to pursue any potential breaches by failure to respond promptly. I am extremely grateful for your assistance in this matter.

Yours sincerely,

Dr Colin Iain Campbell MBChB FRSPH PGDip(Law)

Information Access, Care Quality Commission

1 Attachment

Dear Dr Campbell

 

Our Ref: CQC IAT 1920 0836

 

I write in response to your correspondence of 10 December 2019 in which
you made the following request for information:

 

“I am interested in the CQC inspection, and data upon which it was based,
from Coppice Lodge which lead to the CQC to conclude it was inadequate,
including, but not limited to, the inspection which reportedly took place
in April (and any preliminary and follow up visit).

 

The following is a request for information under the Freedom of
Information Act 2000, please note also the public interest representations
below.

 

1) All communications with management of the Lodge related to these
inspections (before, during, and after).  To be clear personal details are
not sought and should be replaced with job titles (Section 40 should not
be engaged).

2) Copies of the raw data/inspection review documentation which went into
formulating the report. (Names are not sought so where relevant could
personal identifying information please be redacted and replaced with job
titles as part of the process of redacting the document - search and
replace functions in word preocessors will allow you to do this quickly
and efficiently).

All non-exempt information should be disclosed please.”

 

Please find attached the requested information. I have disclosed all
non-exempt information under the Freedom of Information Act in accordance
with your request. 

 

The information does make reference to a complaint however, this was
recorded incorrectly at the time and I can confirm that it was not a
complaint. This should have been recorded as a concern.

 

The statutory deadline for responding to an FOIA request is 20 working
days from the date when CQC received the request therefore you should have
received a response no later than close of business 24 January 2020.

 

CQC recognises that failure to respond by that date is a breach of section
10 of FOIA.

 

We take our responsibilities under FOIA very seriously and respond to
about 95% of requests within the statutory deadline of 20 working days. We
are sorry that we were unable to do so on this occasion.

 

Please accept our sincere apologies on behalf of CQC for the delay in
responding to your request. Thank you for your patience in this matter.

 

 

Feedback

 

CQC will always endeavour to provide high quality responses to requests
for information and seek to be as helpful as possible. We would therefore
appreciate if you can take some time to complete our online feedback form
by visiting the following link:

 

[1]https://webdataforms.cqc.org.uk/Checkbox...

 

Any information you provide will be held securely and only used for the
purposes of improving the Information Rights service that CQC provides.

 

Yours sincerely

 

 

On behalf of:

Information Access Team

Governance and Legal Services

Customer & Corporate Services Directorate

Care Quality Commission

Citygate

Gallowgate

Newcastle Upon Tyne

NE1 4PA

 

The Care Quality Commission is the independent regulator of health and
adult social care services in England. [2]www.cqc.org.uk. For general
enquiries, call the National Customer Service Centre (NCSC) on 03000
616161 or email [3][email address]

 

Personal data is processed in accordance with the General Data Protection
Regulation (GDPR) and relevant data protection law. Information on the
processing of personal data by CQC can be found at
[4]www.cqc.org.uk/about-us/our-policies/privacy-statement

 

Statutory requests for information made under access to information
legislation such as the Data Protection Act 2018, GDPR and the Freedom of
Information Act 2000 should be sent to: [5][CQC request email]

 

 

-------------- The contents of this email and any attachments are
confidential to the intended recipient. They may not be disclosed to or
used by or copied in any way by anyone other than the intended recipient.
If this email is received in error, please notify us immediately by
clicking "Reply" and delete the email. Please note that neither the Care
Quality Commission nor the sender accepts any responsibility for viruses
and it is your responsibility to scan or otherwise check this email and
any attachments. Any views expressed in this message are those of the
individual sender, except where the sender specifically states them to be
the views of the Care Quality Commission. Information on how the Care
Quality Commission processes personal data is available here
http://www.cqc.org.uk/about-us/our-polic...

References

Visible links
1. https://webdataforms.cqc.org.uk/Checkbox...
2. http://www.cqc.org.uk/
3. mailto:[email address]
4. http://www.cqc.org.uk/about-us/our-polic...
5. mailto:[CQC request email]