Cooling off period

Mohammed Haque made this Freedom of Information request to Department for Work and Pensions

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Dear Department for Work and Pensions,

Where a Universal Credit claimant does refuse to accept their Claimant Commitment (CC), a short ‘cooling off’ period is allowed to give them the opportunity to reconsider their decision. Please provide me with all the guidance issued to work coaches in relation to the ‘cooling off’ period and the Claimant Commitment. In particular, this information should contain information about:

1. The maximum duration of the ‘cooling off’ period. Calender days or working days, i.e. Monday to Friday.

2. What happens next if the claimant still refuses to accept the CC after the ‘cooling off’ period.

3. What advice the coach should give the claimant in relation to his/her claim if the claimant still refuses to accept their CC after the ‘cooling off’ period.

4. Can the claimant ask for a second opinion or reconsideration if they refuse to accept the CC after the ‘cooling off’ period. Who would they appeal to, and exactly how would they go about this.

Yours faithfully,

Mohammed Haque

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Dear Mohammed Haque,

I am writing in response to your request for information, received 2nd

Yours sincerely,

DWP Central FoI Team