Dear Mr Williams

Thank you for your request for information. Your request was received on Monday 22 October 2018 and is being dealt with under the terms of the Freedom of Information Act 2000. We have 20 working days to respond and so I will contact you again on or before Monday 19 November 2018. In some circumstances a fee may be payable and if that is the case, I will let you know the likely charges before proceeding.

If you have any queries about this, please contact me.

Yours sincerely

Marie Lloyd-Jones

Sent on behalf of:
Louise Taylor - Solicitor & Information Officer For Derbyshire Fire & Rescue Service, Butterley Hall, Ripley, Derbyshire, DE5 3RS, Tel 01773 305305 Ext 5430 | Email [email address]

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Dear Mr Williams

Your request for information has been processed under the Freedom of Information (FOI) Act 2000.

In response to your request for information I can confirm that Derbyshire Fire and Rescue Service does hold the information you request as follows:-

1. Who is the provider of your Computer Aided Dispatch (CAD), Integrated Communication Control System (ICCS), Station end equipment, mobile data devices, and mobile data application solutions (brand, model etc)?

Systel SA, 17/18 Rue Leverrier Z.I de Belle Aire -B.P. 40031, 17442 Aytre, France.

2. What is the cost of the Contract for Computer Aided Dispatch(CAD) and Integrated Communication Control System (ICCS), Station end equipment (used at the fire station), mobile data devices, and mobile data application solutions1 with maintenance, support, and integration?

The maximum total charges payable by the customers under the contract are; £4,000,000 for the system, implementation and integration, the maximum service charges over 7 years are £3,400,000, these costs are split between the three FRS's in the buying consortium. The charges for the implementation and support are not disaggregated beyond the figures quoted, therefore cannot be attributed to individual line items as described.

3. How long is the contract period and is it completely paid by the Derbyshire Fire and Rescue Service or by the buying consortium?

The contract DFRS are party to is 7 years with an option to extend for a further 3, Derbyshire Fire & Rescue Service are part of a buying consortium with Leicestershire Fire & Rescue Service and Nottinghamshire Fire & Rescue Service. Costs are split equally between the 3 FRS’s.

4. How many months did it take to implement the complete solution after awarding the tender?

26 months.

5. Please provide the breakdown of price according to ICSS, CAD(computer aided dispatch), Station end equipment, mobile data devices, and mobile data application?

The service for all of the elements described are part of a managed service and are not itemised, therefore the costs per element cannot be provided.

6. Was the expected time from a contract awarded to go-live had been met? If the time did not meet then please provide the reasons for the delay.

No, The reasons for delay were:
-A difference in understanding and expectations between the supplier and the customer of the functionality contained within the functional design document provided by Systel FR in the tender response.
-Changes in Key staff during the Tendering and Project delivery phases at the three FRS’s and Systel FR, due to staff moves, promotions, changes in organisational design, retirements and leavers.
-Differences in the UK and French Firefighting deployment models, which were not understood during the procurement phase. These differences led to the supplier re-writing elements of the CAD product, which the supplier had not forseen.
-The data centre operating model was changed from 2 data centres to three at the request of the FRS’s immediately prior to contract award, increasing the complexity of the design of the CAD systems resilience model.
-Changes requested by the three FRS’s in the CAD system operating resilience requirements after contract award.
-Differing expectations and understanding of the MDT functionality requirements agreed in the contract.
-Delays in the contract negotiations with Airwave leading to delays in the installation and configuration of the SAN-H at Derbyshire FRS.
-Moves of Derbyshire and Leicestershire FRS HQ’s during the project period reducing FRS staff availability to the implementation project.
-The three FRS’s committing staff to various internal projects limiting their availability to the implementation project.
-The quality of the product descriptions provided by Systel FR for some of the functional requirements did not meet FRS expectations and required reworking.
-Strike action by operational employees in December 2013 impacted on availability of FRS staff to complete tasks
-Delays in FRS’s providing functional specifications for modifications to Systel FR.
-Changes in ways of working not being conveyed to or understood by Systel FR leading to delays in delivery of solutions to match FRS ways of working
-The contract is shared between Leicestershire Fire & Rescue Service (LFRS), Derbyshire Fire & Rescue Service (DFRS) and Nottinghamshire Fire & Rescue Service (NFRS)

7. Is there a correlation between purchasing a non-UK-made solution and delays?

There is no documentary evidence nor analysis by DFRS , of implementing a different CAD solution provided by a UK based company as a comparator to enable this question to be answered.
Any answer would be conjecture and therefore inappropriate to answer under the Freedom of Information Act.

I trust this deals with your request.

Full details of our freedom of information requests are available to view on our website through the following link:

http://www.derbys-fire.gov.uk/about-us-o...

If you are not satisfied with this response or you wish to complain about any aspect of the handling of your request, then you should contact our Information Officer, Louise Taylor (details below). If informal resolution is not possible and you are still dissatisfied then you may apply for an independent internal review by our Chief Fire Officer/Chief Executive. Please note that any request for an internal review must be made within 40 working days of the date on which the attempt to reach informal resolution has come to an end.

If you remain dissatisfied following an internal review, you may take your complaint to the Information Commissioner under the provisions of Section 50 of the Freedom of Information Act. Please note that the Information Commissioner will not investigate your case until our internal review process has been completed. Further details of the role and powers of the Information Commissioner can be found on the Commissioner’s website, http://www.ico.gov.uk

Yours sincerely

Marie Lloyd-Jones

Sent on behalf of
Louise Taylor - Solicitor & Monitoring Officer
Derbyshire Fire & Rescue Service
Joint Police & Fire Headquarters, Butterley Hall, Ripley DE5 3RS
Main Tel: 01773 305305 | Direct Tel: 01773 305430

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