Contracts with Serco LTD / Serco Group PLC

Thank you for your email.  Please note this is an automatically generated
receipt to let you know we have received your email.

For information:

·        The timescale for responding to Freedom of Information Act (FOIA)
and Environmental Information Regulation (EIR) requests is up to 20
working days. We will contact you promptly if we need you to clarify your
request or an extension to complete a public interest test.

·        The timescale for responding to requests for a review, for FOIA
or EIR responses, is up to 20 working days. You are also able to contact
the Information Commissioner Office (ICO) contact details below:

·        The timescale for responding to your rights in relation to
personal data eg: subject access to records (SAR) request, is up to 1
month. We will contact you promptly if we require further information from
you, or an extension.

·        The timescale for responding to requests for a review, of
responses to your rights regarding personal data, is up to 1 month. You
are also able to contact the ICO, contact details below:

·        If after we complete our investigation and reply to you with our
findings, you still remain dissatisfied you can contact the ICO:

Phone:  0303 123 1113 or via their [1]live chat. Their normal opening
hours are Monday to Friday between 9am and 5pm (excluding bank holidays). 
You can also report, enquire, register and raise complaints with the ICO
using their web form on [2]Contact us | ICO

·        You can find more information about how we deal with Freedom of
Information Requests at:

[3]Make a freedom of information request – City of York Council

·        You can find the Corporate Governance Team Privacy Notice at:

[4]https://www.york.gov.uk/privacy/Corporat...

Regards

Corporate Governance Team

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Good afternoon,

Please see below the response to your enquiry under the Freedom of
Information Act (FOIA).

Please list any current contracts you have with Serco LTD and/or Serco
Group PLC, including ongoing contracts and contracts that end within the
financial year 2024-25.

We have no contracts with the supplier.

If you are dissatisfied with our response you have the right to ask for an
independent review of how your enquiry was handled and responded to. This
can be done by contacting us
at [1][City of York Council request email] within 40 working days of
receiving your response, stating your reason(s) why you are dissatisfied.

If you remain dissatisfied following the internal review response you can
contact the Information Commissioner, contact details below:

Phone:  0303 123 1113 or via their [2]live chat. Their normal opening
hours are Monday to Friday between 9am and 5pm (excluding bank
holidays).  You can also report, enquire, register and raise complaints
with the ICO using their web form on [3]Contact us | ICO

Yours sincerely,

City of York Council  | Corporate Governance Team

West Offices  | Station Rise | York YO1 6GA

[4]www.york.gov.uk | [5]facebook.com/cityofyork | [6]@CityofYork

To find out how the council and the Corporate Governance Team uses your
information, please see [7]Our Privacy Notice – City of York Council

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* * * * * * * * *
Help protect the environment! please don't print this email unless you
really need to.

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