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Thank you for contacting the Department of Health and Social Care. 

If your enquiry is in relation to the pandemic, the Government has
launched a COVID-19 ‘hub’, which can be found
at [1]www.gov.uk/coronavirus and is regularly updated. 

The answers to many other questions can be found on [2]GOV.UK,
the [3]Department of Health and Social Care website or by visiting
the [4]NHS website. We may not respond to you if the answer to your
enquiry can be found on either of these websites. Where a reply is
appropriate, we aim to send a response within 20 working days.
 
Please note that the department cannot arrange vaccinations. [5]This
webpage gives information on vaccination. You can also contact your GP,
clinical commissioning group or call 119.

If you have symptoms of COVID-19 you must get tested as soon as possible.
The swab test takes less than a minute and is pain-free. Results from test
sites are generally received within 24 hours of the test being
administered. Further information, including what symptoms to look out
for, can be found [6]here.
 
If your business is interested in helping the Government increase
COVID-19 testing capacity, please visit [7]this webpage. Please note that
the service that was set up for businesses to offer other COVID-19 support
has closed. If you have a product to sell to the NHS, please visit
[8]https://www.supplychain.nhs.uk/.   
  
Since 15 February 2021, anyone travelling to the UK from a red-list
country has been required to quarantine in a managed quarantine facility
for a period of ten days. There will be periods where no countries are
listed, but the red list remains ready to be stood up should the global
epidemiological situation change. In these circumstances, there is
guidance available on a range of queries.

To find out how to apply for a medical or compassionate exemption, please
visit
[9]www.gov.uk/guidance/exemptions-from-managed-quarantine-for-compassionate-reasons.

If you have been in quarantine and have a complaint about the hotel,
please raise your concerns with the hotel itself in the first instance. If
your complaint is unresolved, please email the complaints team at
[10][email address].
 
If you are writing in connection with an NHS or social care service please
note that the department does not manage health and social services
directly, nor does it process complaints. It also cannot give clinical
advice or intervene in matters concerning patient care or social services.
If you wish to make a complaint about a healthcare professional, an NHS
organisation or a social care provider, please visit [11]this link.

 
If you would like to raise your concerns about a COVID-19 testing
provider, or have any other NHS Test and Trace enquiries, you can
contact [12]NHS Test and Trace enquiries, feedback and complaints. 

Our [13]Personal information charter and [14]privacy notice explain how we
treat your personal information.

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References

Visible links
1. https://www.gov.uk/coronavirus
2. https://www.gov.uk/
3. https://www.gov.uk/government/organisati...
4. https://www.nhs.uk/
5. https://digital.nhs.uk/coronavirus/vacci...
6. https://www.gov.uk/getting-tested-for-co...
7. https://www.gov.uk/guidance/help-the-gov...
8. https://www.supplychain.nhs.uk/
9. http://www.gov.uk/guidance/exemptions-fr...
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12. https://enquiries.test-and-trace.nhs.uk/...
13. https://www.gov.uk/government/organisati...
14. https://www.gov.uk/government/publicatio...

Dear Mr Cook,

Thank you for your request of 5 June under the Freedom of Information Act
(our ref: FOI-1457970)

I am writing to inform you that the Department's consideration of the
balance of the public interest with regards to your request is not yet
complete and requires further time to complete in line with Section 10(3)
of the FOI Act.

The Department is currently assessing the public interest in release under
Section 43 (Commercial interests). 

We anticipate this process will take no longer than a further 20 working
days to complete.  We therefore aim to respond fully to your request by 31
July. 
 
Please accept my apologies for this delay.
 
If you are not satisfied with the handling of your request, you have the
right to appeal by asking for an internal review once you have received
your response. This should be sent to [DHSC request email]
within two months of the date of our FOI response.  
 
If you are not content with the outcome of your internal review, or should
you wish to raise a complaint about our handling of the case, you may
complain directly to the ICO. Generally, the ICO cannot make a decision
unless you have already appealed our original response and received our
internal review decision. You should raise your concerns with the ICO
within three months of your last meaningful contact with us.

Yours sincerely,

Freedom of Information Team
Department of Health and Social Care
 

show quoted sections

Dear Mr Cook,

Thank you for your request of 5 June under the Freedom of Information Act
(our ref: FOI-1457970)

I am writing to inform you that the Department's consideration of the
balance of the public interest with regards to your request is not yet
complete and requires further time to complete in line with Section 10(3)
of the FOI Act.

The Department is currently assessing the public interest in release under
Section 43 (Commercial interests). 

We anticipate this process will take no longer than a further 20 working
days to complete.  We therefore aim to respond fully to your request by 29
August. 
 
Please accept my apologies for this further delay.
 
If you are not satisfied with the handling of your request, you have the
right to appeal by asking for an internal review once you have received
your response. This should be sent
to [DHSC request email] within two months of the date of our
FOI response.  
 
If you are not content with the outcome of your internal review, or should
you wish to raise a complaint about our handling of the case, you may
complain directly to the ICO. Generally, the ICO cannot make a decision
unless you have already appealed our original response and received our
internal review decision. You should raise your concerns with the ICO
within three months of your last meaningful contact with us.

Yours sincerely,

Freedom of Information Team
Department of Health and Social Care
This e-mail and any attachments is intended only for the attention of the
addressee(s). Its unauthorised use, disclosure, storage or copying is not
permitted. If you are not the intended recipient, please destroy all
copies and inform the sender by return e-mail. Any views expressed in this
message are not necessarily those of the Department of Health and Social
Care. Please note: Incoming and outgoing email messages are routinely
monitored for compliance with our policy on the use of electronic
communications.

Dear Mr Cook,

Please find attached the Department of Health and Social Care's response
to your FOI request (our ref: FOI-1457970).

Yours sincerely, 

Freedom of Information Team
Department of Health and Social Care

show quoted sections