Contract(s) awarded to Progress Business Solutions / Steve Langmead

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WDTK
Dear Glasgow City Council,

I wish to make the following request for recorded information under the Freedom of Information (Scotland) Act.

I understand that Glasgow City Council has recently procured advice from Progress Business Solutions Ltd (a business helmed by consultant Mr Steve Langmead), for advice on matters including but not limited to the prospective transfer of Information and Communication Technology services from the existing joint-venture company between the authority and the private sector provider Serco Limited (the entity known as Service Glasgow LLP [ACCESS]) to a completely privatised contract provided by CGI IT UK (aka CGI Europe and fka Logica CGI).

To that end, under the Act, I would be obliged if you could please disclose the following:

1) When did Glasgow City Council engage the services of Progress Business Solutions Limited?
2) What tendering process was carried out to source the services of this vendor? Or, alternatively, if no tendering process was carried out - what organisation provided the recommendation that led to Progress being appointed without a tender? Assuming the latter option, please disclose the justification provided for appointment of a single vendor.
3) How many staff have Progress supplied to GCC, and for what term? Are their services ongoing, or, purely on an a 'as needed' basis?
4) What is the total sum that has been paid for these services to date? You should note that I am not asking for a breakdown per consultant, rather, a headline figure, so as not to fall foul of sections 33 and 38 of the FoISA.

In the interests of providing assistance to you in locating the information requested, and, understanding from previous disclosures provided by City of Edinburgh Council - who also utilised the services provided by Progress in making their decision to enact the master contract between CEC and CGI IT UK - I note that an intermediary was used for some negotiations, namely, Lockheed Martin Business Technology Solutions (aka Amor Group), therefore, it may be that the services provided by Progress were provided through this intermediary, in which case, I would also ask that the recorded information answers for questions one to four above are also extended to said intermediary, whether it be Lockheed Martin or another organisation.

I look forward to hearing from you within the usual 20 working day period; however, would ask that should you wish to clarify any matters that you do so in a timely manner, as late stage request for clarification (as has happened in the past with GCC) is a somewhat convenient way of delaying disclosure, and, given the present topic is due before the Executive Committee in October, I am sure you will appreciate why a prompt response is important.

Yours faithfully,

Martyn Dewar

Customer Care Centre, Glasgow City Council

New Service Request was submitted: RQST00005782138
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Dear Glasgow City Council,

Your ref: RQST00005782138

May I remind you that my request under the Freedom of Information (Scotland) Act is due for response by no later than close of business today.

As I have not received any correspondence from you other than your automated response from Remedy I assume that you have not had any cause to require clarification, or otherwise, it would have been reasonable to assume that this request would have been furnished before now.

If, for some reason, you believe that you will be unable to provide a response within the relevant parameters set out under the legislation, please notify me as a matter of urgency, certainly by no later than close of business today.

Your co-operation is apprecated.

Regards,

Martyn Dewar

Customer Care Centre, Glasgow City Council

We received your email regarding: RQST00005782138
You can simply reply to this Email, and your reply
will automatically be associated with this Service Request

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FOI_CCT, Glasgow City Council

1 Attachment

Dear Mr Dewar

 

Thank you for your email received on 17 September 2016 requesting
information under the Freedom of Information Act.

 

Please find attached your response.

 

Yours sincerely

 

 

 

Freedom of Information Team

Customer & Business Services

 

Glasgow - UK Council of the Year 2015

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Dear FOI_CCT,

Many thanks for your full and complete response to my FoISA request.

As a follow-up, may I also ask which department had commissioned the services of this organisation?

I note that your signature infers that you are responding from Customer and Business Services, however, I am unclear as to whether it was CBS who requested the services of Progress Business Solutions, or, if it was another section in the council (and in that case, whether you are responding simply as a CBS admin employee).

Ideally, I would be looking for the department and section to be identifed, for example, Legal Services - Corporate Services Department, along with the name of the senior officer responsible, however, I will accept a shortened format if the information is likely to contain information that would personally identify officers under the given pay grade for which data is disclosed (i.e. falling foul of §40 of FoISA).

I would be happy to accept this as an email response to a question rather than making another FoISA request in the interests of saving time and expenditure on the Council's behalf.

Thank you again for your assistance in this matter.

Yours sincerely,

Martyn Dewar

Dear FOI_CCT,

On 14 October I sent you a request for further information in relation to the response that you provided to my request under the Freedom of Information (Scotland) Act. You may view this online at https://www.whatdotheyknow.com/request/c...

Can you please advise when this information will be made available? As this information was presumably reviewed when deciding what information was initially available for disclosure it is somewhat bizarre that it would not have been to hand to allow a reasonably prompt response to be made, and therefore, it does appear that an unnecessary delay is being encountered.

I trust you will provide a prompt response and look forward to hearing from you.

Yours sincerely,

Martyn Dewar

FOI_CCT, Glasgow City Council

Dear Mr Dewar

Freedom of Information Request

Thank you for contacting us. Your request was received on 14 October 2016 and we are dealing with it under the terms of the Freedom of Information (Scotland) Act 2002.

We aim to process your request as soon as possible, and certainly within 20 working days of the day we received the request.

In some circumstances a fee may be payable and, if that is the case, we will let you know. A fees notice will be issued and you will be required to pay before we proceed to deal with your request.

Yours sincerely

Freedom of Information Team
Customer & Business Services

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FOI_CCT, Glasgow City Council

1 Attachment

Dear Mr Dewar

 

Thank you for your email received on 14 October 2016 requesting
information under the Freedom of Information Act.

 

Please find attached your response.

 

Yours sincerely

 

 

 

Freedom of Information Team

Customer & Business Services

 

Glasgow - UK Council of the Year 2015
Disclaimer:
This email is from Glasgow City Council or one of its Arm’s Length
Organisations (ALEOs). Views expressed in this message do not necessarily
reflect those of the council, or ALEO, who will not necessarily be bound
by its contents. If you are not the intended recipient of this email (and
any attachment), please inform the sender by return email and destroy all
copies. Unauthorised access, use, disclosure, storage or copying is not
permitted. Please be aware that communication by internet email is not
secure as messages can be intercepted and read by someone else. Therefore,
we strongly advise you not to email any information, which if disclosed to
someone else, would be likely to cause you distress. If you have an
enquiry of this nature then please write to us using the postal system. If
you chose to email this information to us there can be no guarantee of
privacy. Any email including its content may be monitored and used by the
council, or ALEO, for reasons of security and for monitoring internal
compliance with the office policy on staff use. Email monitoring or
blocking software may also be used. Please be aware that you have a
responsibility to make sure that any email you write or forward is within
the bounds of the law. Glasgow City Council, or ALEOs, cannot guarantee
that this message or any attachment is virus free or has not been
intercepted and amended. You should perform your own virus checks.

FAO Carole Forrest, Director of Corporate Governance and Socicotor to Council

Dear Ms Forrest,

REQUEST FOR INTERNAL REVIEW - FREEDOM OF INFORMATION (SCOTLAND) ACT

I refer to the recent response supplied by your Freedom of Information team to my request regarding the Council's award of a contract of work to Progress Business Solutions Limited (the Company). For ease of reference, your remedy ticket numbers are RQST5782138 and RQST5828018.

In the Council's most recent response I note that you have confirmed the name of the section within Corporate Services that requested the services of the Company, however, you have failed to disclose who requested their services, and, instead, have supplied a refusal notice issued under Section 38(1)(b) of the Act.

I would assert that this is an erroneous application of the exemptions afforded to the Council under FoISA. The reason for this is simple - as is common practice a junior employee would not have sufficient authority to award contracts, therefore, it is somewhat incredulous to suggest that disclosing the name of an employee at senior grade, responsible for a contract that has already cost the citizens of Glasgow over £102,000 is a violation of the Data Protection Act.

I would further argue that the Council has been deliberately evasive in responding, as you have taken almost a calendar month to supply one line of new information, which is wholly unacceptable given said information would have been readily available during the information gathering exercise that would have been carried out initially, therefore, there is no conceivable reason for such a lengthy delay, other than to conclude that the Council does not wish to allow public scrutiny of its decisions.

Additionally, in the initial response your officer disclosed that the contract was awarded under Standing Orders - however, the officer did not disclose the justification that I understand has to be made to the Councils Corporate Procurement Unit when a single vendor is being used. This was requested in my initial request, and as no tendering exercise was carried out due to the aforementioned standing orders, it is indeed very important that the requested information be disclosed to allow appropriate public scrutiny of what is an extremely expensive contract for consultancy services and has been awarded at the very same time the Council is in the media "shaking the collection plate" owing to yet another shortage in funds.

It is therefore for the reasons above that I must, with some regret, ask that you carry out an internal review into this matter.

On a final note, I should be most interested in hearing a justification as to why FoISA and EIR responses are now being supplied without any officer names on the responses. Previously GCC supplied responses with either the FoI officer or the responding Service Area's director/senior manager's signature on them. While it is commendable that the Council has chosen to go paperless in siding responses it is somewhat bizarre to remove any element of accountability from responses, instead hiding behind the faceless moniker of "Freedom of Information Team", which as the name implies, means the response could be supplied by anyone from a Grade 3 Clerical Assistant to a Grade 15 Chief Executive.

It is important that the public has confidence that responses issued formally by the Council have credibility, so it is therefore disappointing that the Council is now taking the retroactive and somewhat shortsighted approach of hiding what is, in effect, public information.

I look forward to your prompt response.

Yours sincerely,

Martyn Dewar

FOI Reviews, Glasgow City Council

1 Attachment

Dear Mr Dewar

I refer to your request for a formal review of the decisions made in
connection with your Freedom of Information Requests and attach herewith
acknowledgement letter for your information.

Regards

 

FOI Review Team

Glasgow City Council

[1]www.glasgow.gov.uk

 

Glasgow - UK Council of the Year 2015
Disclaimer:
This email is from Glasgow City Council or one of its Arm’s Length
Organisations (ALEOs). Views expressed in this message do not necessarily
reflect those of the council, or ALEO, who will not necessarily be bound
by its contents. If you are not the intended recipient of this email (and
any attachment), please inform the sender by return email and destroy all
copies. Unauthorised access, use, disclosure, storage or copying is not
permitted. Please be aware that communication by internet email is not
secure as messages can be intercepted and read by someone else. Therefore,
we strongly advise you not to email any information, which if disclosed to
someone else, would be likely to cause you distress. If you have an
enquiry of this nature then please write to us using the postal system. If
you chose to email this information to us there can be no guarantee of
privacy. Any email including its content may be monitored and used by the
council, or ALEO, for reasons of security and for monitoring internal
compliance with the office policy on staff use. Email monitoring or
blocking software may also be used. Please be aware that you have a
responsibility to make sure that any email you write or forward is within
the bounds of the law. Glasgow City Council, or ALEOs, cannot guarantee
that this message or any attachment is virus free or has not been
intercepted and amended. You should perform your own virus checks.

References

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1. http://www.glasgow.gov.uk/

FOI Reviews, Glasgow City Council

1 Attachment

Dear Mr Dewar

 

On behalf of Carole Forrest, Director of Governance and Solicitor to the
Council, please find attached Glasgow City Council's response to your
request for review of your information request.

 

Regards

 

FOI Review Team

Glasgow City Council

[1]www.glasgow.gov.uk

 

Glasgow - UK Council of the Year 2015
Disclaimer:
This email is from Glasgow City Council or one of its Arm’s Length
Organisations (ALEOs). Views expressed in this message do not necessarily
reflect those of the council, or ALEO, who will not necessarily be bound
by its contents. If you are not the intended recipient of this email (and
any attachment), please inform the sender by return email and destroy all
copies. Unauthorised access, use, disclosure, storage or copying is not
permitted. Please be aware that communication by internet email is not
secure as messages can be intercepted and read by someone else. Therefore,
we strongly advise you not to email any information, which if disclosed to
someone else, would be likely to cause you distress. If you have an
enquiry of this nature then please write to us using the postal system. If
you chose to email this information to us there can be no guarantee of
privacy. Any email including its content may be monitored and used by the
council, or ALEO, for reasons of security and for monitoring internal
compliance with the office policy on staff use. Email monitoring or
blocking software may also be used. Please be aware that you have a
responsibility to make sure that any email you write or forward is within
the bounds of the law. Glasgow City Council, or ALEOs, cannot guarantee
that this message or any attachment is virus free or has not been
intercepted and amended. You should perform your own virus checks.

References

Visible links
1. blocked::www.glasgow.gov.uk
file:///tmp/www.glasgow.gov.uk

FOI Reviews, Glasgow City Council

2 Attachments

Dear Mr Dewar

 

On behalf of Carole Forrest, Director of Governance and Solicitor to the
Council, please find attached Glasgow City Council's response to your
request for review of your information request.

 

Regards

 

FOI Review Team

Glasgow City Council

[1]www.glasgow.gov.uk

 

Glasgow - UK Council of the Year 2015
Disclaimer:
This email is from Glasgow City Council or one of its Arm’s Length
Organisations (ALEOs). Views expressed in this message do not necessarily
reflect those of the council, or ALEO, who will not necessarily be bound
by its contents. If you are not the intended recipient of this email (and
any attachment), please inform the sender by return email and destroy all
copies. Unauthorised access, use, disclosure, storage or copying is not
permitted. Please be aware that communication by internet email is not
secure as messages can be intercepted and read by someone else. Therefore,
we strongly advise you not to email any information, which if disclosed to
someone else, would be likely to cause you distress. If you have an
enquiry of this nature then please write to us using the postal system. If
you chose to email this information to us there can be no guarantee of
privacy. Any email including its content may be monitored and used by the
council, or ALEO, for reasons of security and for monitoring internal
compliance with the office policy on staff use. Email monitoring or
blocking software may also be used. Please be aware that you have a
responsibility to make sure that any email you write or forward is within
the bounds of the law. Glasgow City Council, or ALEOs, cannot guarantee
that this message or any attachment is virus free or has not been
intercepted and amended. You should perform your own virus checks.

References

Visible links
1. blocked::www.glasgow.gov.uk
file:///tmp/www.glasgow.gov.uk

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