contract details for the Adults & Childrens Social care solution
Dear Blackburn with Darwen Borough Council,
Please can you outline contract details for the Adults & Childrens Social care solution that is currently with Liquid Logic.
In your response please can you outline contract start/expiry/ cost and any extensions that are available.
Yours faithfully,
Sehej Singh
Dear Sehej,
Thank you for your request for information regarding ‘Adults & Childrens Social care solution’ (reference number 08218). Your request was received on the 09/02/22 and I am dealing with it under the terms of the Freedom of Information Act 2000 and/or Environmental Information Regulations 2004.
In some circumstances a fee may be payable and if that is the case, I will let you know. A fees notice will be issued to you, and you will be required to pay before we will proceed to deal with your request.
If you have any queries about this request, please contact Information Governance on 01254 585852. Alternatively, our email address is [Blackburn with Darwen Borough Council request email].
Please remember to quote the reference number above in any future communications.
Kind Regards,
Fatima Makken
Information Governance Officer
Email: [email address]
01254 222527
Dear Sehej
Thank you for your request for information regarding ‘Adults & Childrens Social care solution’ (reference number 08218); Please see our response attached/below. If you have any queries regarding your request for information then please don’t hesitate to contact us.
The case management system we use for Children’s Social Care is LiquidLogic Children’s System (LCS) and LiquidLogic Early Help Module (EHM). We do not use a Liquid Logic solution for Adult Social Care.
The contract arrangement is currently an annual maintenance agreement which expires on 31st March 2022 and is renewed yearly.
The annual maintenance payment is £61,859.92.
If you are unhappy with the service you have received in relation to your request for information and wish to make a complaint or request a review of our decision, you should write to: Information Governance Manager, Information Governance, Blackburn with Darwen Borough Council, 3rd Floor, Old Town Hall, Blackburn, Lancashire, BB1 7DY or email [Blackburn with Darwen Borough Council request email]
If you are not content with the outcome of your complaint, you may apply directly to the Information Commissioner for a decision. Generally, the ICO cannot make a decision unless you have exhausted the complaints procedure provided by the Council. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Please find attached our 'have your say' feedback policy.
Kind Regards,
Information Governance
Blackburn with Darwen Council
Email: [Blackburn with Darwen Borough Council request email]
01254 222527
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