Continous Benchmarking of Liverpool Direct contract

Julian Todd made this Freedom of Information request to Liverpool City Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Waiting for an internal review by Liverpool City Council of their handling of this request.

Dear Liverpool City Council,

In the Service Provision Agreement between Liverpool City Council and Liverpool Direct Limited (BT) dated 13 July 2001, clause 5(vi) of Schedule 22 reads:[1]

"The outcome of Continuous Benchmarking shall be the production of quarterly monitoring information in accordance with the reporting deliverables described in paragraph 2.9 of Schedule 9 Service Management and an annual Continuous Benchmarking report detailing the financial and service performance of the Services that shall be considered by the Contact Manager and the Project Director. The production of the annual Continual Benchmarking report will be such to enable it to be taken into account as part of the Annual Review and the Service Improvement Plans."

Please may I be sent:

(1) Copies of all such annual Continuous Benchmarking reports produced since the contract was signed.

(2) Any notices of complaint by the council concerning the delay, inadequacies or lack of such a report in any one year.

(3) Whether there were any consequences for LDL as a result of any non-compliance with clause 5(vi).

I am making this request in order to verify the claim made in a disclosure by the Liverpool Echo[2] that very few of these reports were actually produced.

[1] http://www.whatdotheyknow.com/request/32... (page 40)

[2] http://www.liverpoolecho.co.uk/liverpool...

Yours faithfully,

Julian Todd

Fitzsimmons, Clare, Liverpool City Council

1 Attachment

Please find attached acknowledgment of request

Clare Fitzsimmons

Legal Services

Room 221

Liverpool City Council

Municipal Buildings

Dale Street

Liverpool, L2 2DH

Tel: 0151-225-3007

Fax: 0151-225-2392

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Information Requests, Liverpool City Council

Dear Mr. Todd,

Freedom of Information request 122450

Thank you for your recent request received 30 September 2010 received
under the Freedom of Information Act 2000. Due to the complexity of
collecting this information it will take an additional amount of time to
enable us to respond to your request.

We will endeavour to get the information to you within the next 7-10
working days.

Please accept my apologies for the delay and trust it does not cause any
unnecessary inconvenience.

Regards,

Jawahier Sharif Ali (Fatima)

Information Officer

Legal Service

Liverpool City Council

Municipal Buildings

Dale Street,

Liverpool

L2 2DH

Tel: 0151 225 3132

email: [1][email address]

Website: [2]www.liverpool.gov.uk

2010 Year of Health and Wellbeing
[3]www.2010healthandwellbeing.org.uk

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References

Visible links
1. mailto:[email address]
2. http://www.liverpool.gov.uk/
3. http://www.2010healthandwellbeing.org.uk/

Symm, Kevin, Liverpool City Council

1 Attachment

Please find attached response

Regards,

Kevin Symm

Senior Information Officer

Legal Services

Liverpool City Council

Municipal Buildings

Dale Street

Liverpool

L2 2DH

TEL: 0151 225 3007

[1][email address]

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References

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1. mailto:[email address]
file:///tmp/BLOCKED::mailto:[email address]

Dear Kevin Symm,

Thank you for your letter of 1 November confirming to me that Liverpool City Council has received only one "annual Continuous Benchmarking report" from LDL in nine years, yet has never issued any notices of complaint.

Please consider this letter as a request for an internal review over the determination that providing me with a copy of this single report is exempt under Section 41.

The contract stipulating the existence of these reports states that they shall be considered by the Contact Manager and the Project Director, but provides no indication that it is confidential.

Please send me a full copy of this report with exempt information blocked out, as is standard practice.

Yours sincerely,

Julian Todd

Symm, Kevin, Liverpool City Council

Dear Mr Todd

Please accept this email as formal acknowledgement of your request for a
review.

I will be in touch in due course with any further information.

Regards,

Kevin Symm

Senior Information Officer

Legal Services

Liverpool City Council

Municipal Buildings

Dale Street

Liverpool

L2 2DH

TEL: 0151 225 3007

[email address]

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Glanville, Andrea, Liverpool City Council

Dear Mr Todd

I refer to your request for an internal review on the above case. The
case has been passed to me for review and I am currently reviewing the
documentation you have asked for release. Unfortunately I will not be
able to finalise the review until week commencing 12 January 2011, this is
in the main due to the complex nature of the request and also I will be on
leave over the next couple of weeks.

I would ask for your continued patience with the council and I will keep
you up to date with progress.

Regards

Andrea Glanville

Legal Services

Liverpool City Council

Municipal Buildings

Dale Street

Liverpool

L2 2DH

Telephone 0151 225 2709

Fax: 0151 225 2392

email: [1][email address]

2010 Year of Health and Wellbeing
[2]www.2010healthandwellbeing.org.uk

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References

Visible links
1. mailto:[email address]
2. http://www.2010healthandwellbeing.org.uk/

john smith left an annotation ()

Has this question stalled? It seems a long time since Mr Todd requested a review, with apparently no response.