Dear Department for Work and Pensions,

I refer to your reply to a previous request I made (Ref: FOI2022/67008).

From your reply I appear to have copied and pasted an old versison of the Contact DWP address into my earlier request ( I cannot now read the full e mail address in that request).

The address I want(ed) to inquire about is :
DWP Contact- DWP <[email address]>

The auto reply to that address states ' This email service is now closed' before going on to provide contact details for various parts of DWP.

I wish to request the following information:

1) When and why was it decided to close this e mail address ?
2) Why do none of the contact details provided in the auto reply include an e mail address ?
3) Is there any alternative e mail address which the public can use to contact DWP . If not, why not ?
4) Is it DWP policy to make it difficult , if not impossible, for the public to contact them by e mail?

William Cameron

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been received by the DWP FOI mailbox.
 
If your email is a valid Freedom of Information request, as per Section 8
of the FOI Act 2000, you can normally expect a response within 20 working
days.
 
Please note that email FOI responses will be issued from
[1][email address]
 
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request please
contact us.
 
Information on the Department for Work and Pensions can be accessed on
gov.uk here - [2]http://www.gov.uk/dwp
 
 

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freedom-of-information-request@dwp.gov.uk,

1 Attachment

Dear William Cameron,

I am writing in response to your request for information, received 4th
September.

Yours sincerely,

DWP Central FoI Team

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Contacting DWP by e mail'.

You have provided an unsatisfactory response to my question 1) and not replied at all to questions 2) , 3) and 4).
With regard to question 1) you assert , without providing any evidence, that the Contact DWP address was originally intended to complement your Gov.uk site by providing 'information'. I have difficulty with this. 'Contact DWP' seems an odd choice of name for an e mail address intended to supply 'information' of the type now said to be available on Gov.uk. It sounds to me more like an address which was intended for claimants to use to raise or report specific matters in relation to their benefit claims or awards. It should be blindingly obvious to you that claimants will want or need to contact DWP for reasons other than requesting general 'information'.
By the same token I am also unable to accept your assertion about the reason for closing Contact Us. Again you provide no evidence to support your assertion.
Your reply advises using the Contact Jobcentre Plus page on Gov. Uk. That repeats advice in the auto reply to Contact Us as referred to in my question 2). It is implicit in that question that Contact Jobcentre Plus gives no e mail address which claimants can use to contact you.
For the avoidance of doubt I know DWP can be contacted (with great difficulty in my experience ) by phone and letter. What I want to know is why clients cannot do so by e mail . find it staggrering that nearly 22 years into the current century, DWP have not updated their communication channels to include e mail which is cheaper and quicker than telephone and 'snail' mail .

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/c...

Yours faithfully,

William Cameron

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been received by the DWP FOI mailbox.
 
If your email is a valid Freedom of Information request, as per Section 8
of the FOI Act 2000, you can normally expect a response within 20 working
days.
 
Please note that email FOI responses will be issued from
[1][email address]
 
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request please
contact us.
 
Information on the Department for Work and Pensions can be accessed on
gov.uk here - [2]http://www.gov.uk/dwp
 
 

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References

Visible links
1. mailto:[email address]
2. http://www.gov.uk/dwp

freedom-of-information-request@dwp.gov.uk,

1 Attachment

Dear William Cameron,

I am writing in response to your request for information, received 2nd
October.

Yours sincerely,

DWP Central FoI Team