Contact Centre management system

M. L. Wade made this Freedom of Information request to South Norfolk District Council This request has been closed to new correspondence. Contact us if you think it should be reopened.

Response to this request is long overdue. By law, under all circumstances, South Norfolk District Council should have responded by now (details). You can complain by requesting an internal review.

M. L. Wade
Delivered

Dear South Norfolk District Council,

1. What Software Systems or Hardware are currently used by the Council (please identify each system if more than one is used) for:
- Contact Centres?
- Telephony?
- Privileged Access Management?
- Penetration Testing?
- Vulnerability Management scanning tools
2. When do the contracts expire for each software system?
3. Do you have any planned changes or upgrades of the software currently used? If so, when?
4. How many agents do you have on your contact centre and how many users on your telephony solution?
5. Who is the person responsible for the identified Software Systems? Please provide full name, title and contact information if possible.

Yours faithfully,

M. L. Wade

Link to this Report
FOI (SNC), South Norfolk District Council

PLEASE READ: acknowledgement / response to your request

 

 

Thank you for your request. We have to respond to Freedom of Information
Act (FOIA) requests within 20 working days and as soon as is reasonably
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Information relating to Norfolk County Council:

 

If your request relates to any of the following, you should refer your
request to Norfolk County Council
[1]https://www.norfolk.gov.uk/what-we-do-an...,
as they are responsible for these services:

 

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·      Libraries, local history and archives

·      Trading Standards

 

Information that is published on our website:

 

If your request relates to the following information, I should advise that
this information is exempt under Section 21 (1) of the Freedom of
Information Act 2000, as the information is reasonably accessible via our
website:
[2]https://www.southnorfolkandbroadland.gov...
 

 

·      Council Budgets - refer to our Budget Books
·      Contracts - refer to the Council’s Contract Register
·      Business Rates - refer to details about all Business Rate
accounts
·      Staff - refer to the Senior Structure Chart
·      Money spent - refer to data relating to spending over £250
·      Public Health Funerals Refer to Public Funerals page

 

In accordance with the FOIA this email acts as a Refusal Notice.  In terms
of the exemption, you have a right of appeal against our decision.  In the
first instance this appeal must be internal, and you can email
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Please do not reply to this message - replies to this message are routed
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References

Visible links
1. https://www.norfolk.gov.uk/what-we-do-an...
2. https://www.southnorfolkandbroadland.gov...
3. mailto:[email address]

Link to this Report
FOI (SNC), South Norfolk District Council

SUBJECT: PLEASE READ: acknowledgement / response to your request

Thank you for your request. We have to respond to Freedom of Information
Act (FOIA) requests within 20 working days and as soon as is reasonably
practicable. You will therefore hear back from us as soon as possible.

However, please note that if your request relates to the following, this
email acts as a response to your request and you will not receive further
correspondence from us.

Information relating to Norfolk County Council:

If your request relates to any of the following, you should refer your
request to Norfolk County Council
https://www.norfolk.gov.uk/what-we-do-an...,
as they are responsible for these services:

• Roads and Transport – potholes, road safety
• Education and Learning - schools
• Care, support and health – adult social care, blue badges
• Children and Families – adoption
• Libraries, local history and archives
• Trading Standards

Information that is published on our website:

If your request relates to the following information, I should advise that
this information is exempt under Section 21 (1) of the Freedom of
Information Act 2000, as the information is reasonably accessible via our
website:
https://www.southnorfolkandbroadland.gov...

• Council Budgets - refer to our Budget Books
• Contracts - refer to the Council’s Contract Register
• Business Rates - refer to details about all Business Rate accounts
• Staff - refer to the Senior Structure Chart
• Money spent - refer to data relating to spending over £250
• Public Health Funerals Refer to Public Funerals page

In accordance with the FOIA this email acts as a Refusal Notice. In terms
of the exemption, you have a right of appeal against our decision. In the
first instance this appeal must be internal, and you can email
[email address] to request a review.

Please do not reply to this message - replies to this message are routed
to an unmonitored mailbox.

Link to this Report