Details of request “Contact Centre, CRM, and AI & Automation.

Event history

This table shows the technical details of the internal events that happened to this request on WhatDoTheyKnow. This could be used to generate information about the speed with which authorities respond to requests, the number of requests which require a postal response and much more.

Caveat emptor! To use this data in an honourable way, you will need a good internal knowledge of user behaviour on WhatDoTheyKnow. How, why and by whom requests are categorised is not straightforward, and there will be user error and ambiguity. You will also need to understand FOI law, and the way authorities use it. Plus you'll need to be an elite statistician. Please contact us with questions.

id event_type details created_at described_state calculated_state last_described_at link
13870434  set_embargo    2023-01-16 12:46:27 +0000         
13870435  sent    2023-01-16 12:46:28 +0000  waiting_response  waiting_response  2023-01-16 12:46:28 +0000  outgoing  
13870665  response    2023-01-16 12:49:02 +0000    waiting_response  2024-06-11 22:40:32 +0100  incoming  
17177079  overdue    2023-02-14 00:00:00 +0000         
17177251  very_overdue    2023-03-14 00:00:00 +0000         
14679128  embargo_expiring    2023-04-10 00:00:00 +0100         
14749928  expire_embargo    2023-04-18 00:00:41 +0100         
14752796  edit metadata  allow_new_responses_from  2023-04-18 03:49:52 +0100         
14752797  edit metadata  allow_new_responses_from  2023-04-18 03:49:53 +0100         
14752798  edit metadata  allow_new_responses_from  2023-04-18 03:49:53 +0100         
14752799  edit metadata  allow_new_responses_from  2023-04-18 03:49:53 +0100         
14752800  edit metadata  allow_new_responses_from  2023-04-18 03:49:53 +0100         
16595248  edit metadata  allow_new_responses_from  2024-01-17 03:47:56 +0000         
17173482  status_update    2024-06-11 22:40:32 +0100  waiting_response  waiting_response  2024-06-11 22:40:32 +0100   

Here described means when a user selected a status for the request, and the most recent event had its status updated to that value. calculated is then inferred by WhatDoTheyKnow for intermediate events, which weren't given an explicit description by a user. See the search tips for description of the states.

You can get this page in computer-readable format as part of the main JSON page for the request. See the API documentation.