Thank you for contacting the Environment Agency. Please see below
regarding our response times and environmental incident reporting

You can expect to receive a reply from us within 10 working days for any
general enquiry. Please note that bank holiday days and weekends are not
classed as a working day.

If your enquiry refers to a Simple Exemptions application you can expect
to receive a response within 25 working days.

The Customer Charter (response days) for all enquiries start from the next
working day of you receiving this auto reply from us. For example an
e-mail's customer charter sent to us on a Friday will start on the
following Monday providing this isn't a bank holiday.

For further information on our Customer Charter please see

[1]http://www.environment-agency.gov.uk/abo...

But my e-mail refers to an Environmental Incident, won't it get answered
sooner?

If you wish to report an incident i.e. pollution, fish in distress,
dumping of hazardous waste, etc please do not use this e-mail service
instead please call our free-phone 24 hour Incident Hotline on 0800 80 70
60. For more details about incident reporting please see:

[2]http://www.environment-agency.gov.uk/con...

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506.
Find out more about the Environment Agency at
[3]www.environment-agency.gov.uk

References

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file:///tmp/BLOCKED::http:/www.environment-agency.gov.uk/aboutus/customercharter/
2. http://www.environment-agency.gov.uk/con...
3. http://www.environment-agency.gov.uk/

Dear Charlie

Thank you for your enquiry. For your information, your query has been
passed to our local External Relations Team (Planning and Corporate
Services) for attention and they will be in touch with you shortly.

Should you wish to contact them in the meantime, their details are
below. Please quote your Enquiry Ref 090826SS01 in your correspondence
with us.

External Relations
Planning and Corporate Services
Environment Agency
Wales, Northern Area
Llwyn Brain
Ffordd Penlan
Parc Menai
BANGOR
LL57 4DE
Tel: 08708 506506

Kind Regards

Samantha Shaw
National Customer Contact Centre
08708 506 506
www.environment-agency.gov.uk

How did we do?

How would you rate the service you've received from us?

Let us know by completing our online customer survey. The survey
is anonymous and can be accessed via the following link and will only
take a few minutes:

https://www.questback.com/theenvironment...

show quoted sections

Thank you for contacting the Environment Agency. Please see below
regarding our response times and environmental incident reporting

You can expect to receive a reply from us within 10 working days for any
general enquiry. Please note that bank holiday days and weekends are not
classed as a working day.

If your enquiry refers to a Simple Exemptions application you can expect
to receive a response within 25 working days.

The Customer Charter (response days) for all enquiries start from the next
working day of you receiving this auto reply from us. For example an
e-mail's customer charter sent to us on a Friday will start on the
following Monday providing this isn't a bank holiday.

For further information on our Customer Charter please see

[1]http://www.environment-agency.gov.uk/abo...

But my e-mail refers to an Environmental Incident, won't it get answered
sooner?

If you wish to report an incident i.e. pollution, fish in distress,
dumping of hazardous waste, etc please do not use this e-mail service
instead please call our free-phone 24 hour Incident Hotline on 0800 80 70
60. For more details about incident reporting please see:

[2]http://www.environment-agency.gov.uk/con...

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506.
Find out more about the Environment Agency at
[3]www.environment-agency.gov.uk

References

Visible links
1. http://www.environment-agency.gov.uk/abo...
file:///tmp/BLOCKED::http:/www.environment-agency.gov.uk/aboutus/customercharter/
2. http://www.environment-agency.gov.uk/con...
3. http://www.environment-agency.gov.uk/

P SAVE PAPER - Do you really need to print this email?

Hi Charlie

RE: FOI 14882 - Consultation on development proposal Machynlleth

Thank you for your recent enquiry regarding the above.

I have passed your details onto our Planning Liaison Team to obtain the
requested information. Unfortunately due to sickness absence the relevant
Officer has not been in the office to complete our response. He is back in
the office tomorrow, and I shall follow this up with him to get the
information out to you as soon as possible. I will aim to get this sent
out ASAP as a priority and you can expect to hear from me by early-next
week at the latest.

Please accept my apology for the delay. Should you wish to discuss the
matter with me I can be reached on 029 2024 5196.

Kind regards

Thom Harward

show quoted sections

P SAVE PAPER - Do you really need to print this email?

Hi Charllie

RE: FoI 14882 - Consultation on development proposal Machynlleth Wales

Thank you for your patience with this.

Please find attached a copy of our response to the Local Planning
Authority and Tesco.

This was the only document we had with regards to any correspondence
between the Environment Agency and Tesco Stores Ltd.

I hope this information is of use to you; any problems feel free to
contact me on 029 2024 5196.

Kind regards

Thom Harward

show quoted sections