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The request was successful.

Dear Cardiff City Transport Services Limited,

Cardiff Bus were refusing to stop at a bus stop next to the crematorium on Port Road East, in Barry in November 2014. Cardiff Bus then asked for minor remedial works to take place before the bus stop would be used.

- How was Cardiff Bus involved in the design process of this bus stop?
- Did Cardiff Bus see the proposed bus stop when it was a drawing, prior to the physical work that took place?
- Did Cardiff Bus have any concerns when shown the drawing, was Cardiff Bus able to communicate any concerns, and were any concerns addressed by the council?
- Please would you supply the copy of Cardiff Bus' response to the council to the design.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Speed cushions and a flat-topped hump are currently being installed on Dinas Powys on a bus route.
- What communication has Cardiff Bus received about this work and the proposed design from the Vale of Glamorgan Council?
- Has Cardiff Bus been involved in the design and able to ensure that bus passengers will not be jolted by bus wheels mounting the new speed cushions?
- Please would you supply the copy of Cardiff Bus' response to the council to the design.

Parking is allowed on this residential street, so the most desirable path of the bus may be blocked at times.

Yours faithfully,

Ian Perry

Talk to Us, Cardiff City Transport Services Limited

Thank you for your recent e-mail.

 

We appreciate the time you have taken to send us your feedback or enquiry.

 

Your message will be passed to one of our representatives and we will aim
to respond to you within 5 working days.

 

Please do not reply to this e-mail as it is an automated response.

 

If you wish to contact us direct  then ring us on +44 (0) 029 2066 6444 or
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·         Leckwith Depot and Offices, Sloper Road, Cardiff, CF11 8TB

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Street, Cardiff

 

Once again many thanks for your feedback/enquiry.

 

The Customer Service Team

Cardiff bus

 

Angela Marsh, Cardiff City Transport Services Limited

Dear Mr Perry

Thank you for your email received under the Freedom of Information Act. We will respond to you in line with the timeframe as determined by the Act.

Kind regards

Angela Marsh
PA to the Directors

Tel: 02920 787730

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Angela Marsh, Cardiff City Transport Services Limited

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Dear Mr Perry

 

Thank you for your recent request for information under the Freedom of
Information Act.  I note the points you make with reference to the bus
stop next to the crematorium on Port Road East, in Barry in November 2014.

 

It is usual practice for the local authority to engage in discussion with
bus operators to ensure a mutual agreement to bus stop locations and
designs but on this occasion no such consultation occurred - if it had we
would have registered our concerns.  Regrettably I am unable to assist you
with the information you seek and respectfully suggest that you make
contact with The Vale of Glamorgan Council who may be able to assist you
further.

 

Turning to your second query about speeds cushions and a flat topped hump
being installed in Dinas Powys on the bus route, I can confirm that we
have received correspondence on this issue and I enclose as requested a
copy of the response from our Operations and Commercial Director.

 

If you are dissatisfied with this response for any reason you do have a
right to request an internal review. Internal review requests should be
submitted within two months of the date of receipt of the response to your
original letter and should be addressed to:

 

Mr D James

Associate Finance Director

Cardiff Bus

Sloper Road

Leckwith

Cardiff  CF11 8TB

 

An internal panel will then review the request, and you will be advised of
the outcome.  If, having requested an internal review by
Cardiff City Transport Services Limited, you are still not satisfied with
our response you also have a right of appeal to the Information
Commissioner at:

Information Commissioner's Office

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow
Cheshire, SK9 5AF

0303 123 1113

[1]www.ico.gov.uk

 

 

Angela Marsh

PA to the Directors

 

Tel: 02920 787730

 

 

 

 

 

 

 

 

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Dear Angela Marsh,

Thank you for such a rapid response. It's much appreciated.

Yours sincerely,

Ian Perry

Angela Marsh, Cardiff City Transport Services Limited

Thank you for your email.  I will be out of the office until Tuesday 17th
February 2015.

If your message is urgent please telephone our Head Office reception on
02920 787700, who will assist you.  Alternatively you may wish to direct
your email, as follows.  For issues relating to:

Engineering                    
[email address] or [email address]

H&S/Environment                    
[email address] or [email address]
               
Operations                                                        
[email address] or [email address]

Commercial/Marketing
[email address] or gstevens@cardiffbus.com               

Finance
[email address]
               
Human Resources
[email address] or [email address]

Freedom of Information requests          
[email address]

Your email has not automatically been forwarded
              
Angela Marsh
PA to Managing Director
Tel: 02920 78 77 30