Dear D Mudge 

Environmental Information Regulations 2004 Reference: FOI-52653-2022

Thank you for your request for information regarding Waste Management,
which was received on 12/09/2022.

The council aims to provide you with the information within the statutory
timescale of 20 working days in this case the date is 07/10/2022.
Subject to the information not being exempt or containing any references
to third parties.

The council will, as a matter of routine make information available in
electronic format. Where it is not practical to do this information will
be provided in hard copy (paper). If information is required in
alternative formats e.g. language, audio, large print, etc., please
indicate this as soon as possible so the council can consider your
request.

The Environmental Information Regulations 2004 define a number of
exemptions/exceptions which may prevent information being released to you
automatically. The council will make an assessment about the application
of any exemptions/exceptions and issue you with a decision letter, which
will include details of your right to appeal.

If the information you request contains reference to a third party the
council will consult with them prior to making a decision about the
release of information.

In accordance with the council's Charging Policy a fee may be charged for
supplying information. If a fee is payable you will be issued with a fees
notice. The applicable fee must be paid in full before the information is
processed and released. The statutory time limit for responses is
suspended until the council has received and processed your payment. If
payment is not received within three months of issuing the fees notice
your request will be closed.

If you have any queries or concerns about this email do not hesitate to
contact us.

Many thanks 

Information Governance Team
Corporate, Customer & Community | Cumbria County Council
Service Centre | Parkhouse Building | Kingmoor Business Park
| Carlisle | CA6 4SJ
 
t: 01228 221234 
[1]https://cumbria.gov.uk
 

References

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1. https://cumbria.gov.uk/

Good Afternoon,

Thank you for your email below, concerning your request for information.

I can only sincerely apologise, due to organisational-wide technical issues, there has been a delay in collating the information.

These technical issues have now been resolved and I have contacted the allocated manager and asked for it to be sent over as a matter of urgency.

I appreciate this is frustrating and you required this information before now but we will try our best to get this out to you as soon as possible.

If you wish to submit a complaint to the Information Commissioners Office (ICO) you can do so via the following link:

https://ico.org.uk/make-a-complaint/

Kind Regards,

Sophie Harrison
Information Governance & Complaints Officer
Corporate, Customer and Community Services - Cumbria County Council
Parkhouse, Kingmoor Business Park, Baron Way, CA6 4SJ

t: 01228 221234
www.cumbria.gov.uk

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Dear D Mudge,

I am writing to inform you that I am extending the timescale for the above
request for a further 20 working days from the current deadline date (7^th
October) taking us to 4^th November 2022.

“Regulation 7(1)(3) – requirement to notify the requester that the
authority needs an extension of time to deal with a request which is
complex or voluminous.”

The reason for this extension is due to the volume of work. I have
received an extremely large amount of separate documents from the service,
each of which need reviewing and any necessary redactions made. I estimate
each document will take anywhere between 2-20 minutes to review / redact
which is multiple days’ worth of work.

If there are any further issues, please do let me know.

Kind Regards,

Sophie Harrison

Information Governance & Complaints Officer

Corporate, Customer and Community Services - Cumbria County Council

Parkhouse, Kingmoor Business Park, Baron Way, CA6 4SJ

t: 01228 221234

[1]www.cumbria.gov.uk

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you have received this message in error please notify the originator
immediately by using the reply facility in your e-mail software. Incoming
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copies of the message received in error should be destroyed. Any views or
opinions expressed are solely those of the original author. This email
message has been scanned for viruses, and declared to be virus free at the
point of exit from Cumbria County Council's network.
http://www.cumbria.gov.uk

References

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1. http://www.cumbria.gov.uk/

Dear Mr Mudge,

I apologise for the delays you have experienced with this request.

Unfortunately, we are unable to supply you with the information at this time. This request has taken longer than anticipated.

Despite having a high case load, I have personally prioritised your request and have spent several hours working on it each day, trying to get this completed within the stated timescale.

I am still reviewing the files and once I have completed this, I will need to undertake a third party consultation. We give the third parties 1 week to review the request and get back to us with any objections etc. As such, this will be delayed by more than 1 week. Again, I can only apologise.

I'm afraid there is nothing further I can do to speed this up and so if you are dissatisfied with this, you will need to submit a complaint to the Information Commissioners Office.

Kind Regards,

Sophie Harrison
Information Governance & Complaints Officer
Corporate, Customer and Community Services - Cumbria County Council
Parkhouse, Kingmoor Business Park, Baron Way, CA6 4SJ

t: 01228 221234
www.cumbria.gov.uk

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Good Morning Mr Mudge,

Often if the files are large, they take a long time to fully download when received.

I would recommend attempting this again in a couple of hours.

If this still doesn’t work, please let us know.

Kind Regards,

Information Governance Team
Corporate, Customer & Community Services – Cumbria County Council
Parkhouse, Kingmoor Business Park, Baron Way, CA6 4SJ

Email: [Cumbria County Council request email]
Telephone: 01228 221234

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