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Connectivity and Network Services:

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Dear NHS Wales Shared Services Partnership,

Connectivity and Network Services
a. Who provides your WAN and internet connectivity and the annual spend on each
b. Who provides your SIP trunks and what is the annual spend
c. Who provides your WAN services, is this MPLS, SD WAN or Internet, and what is the annual spend
d. Who provides your LAN infrastructure and what is your annual spend
e. Who provides your WIFI infrastructure and what is your annual spend
f. Please confirm the manufacturer(s) of your wired network core and edge switching?
g. When was your core network installed?
h. Has it been updated subsequently?
i. Who maintains your core network?
j. When is the contract renewal date?
k. Please confirm value of the initial project?
l. Please confirm the value of annual support/maintenance services (in £)?

Yours faithfully,

Philip Mansfield

Tim Knifton (NWSSP - Information Governance), NHS Wales Shared Services Partnership

Dear Mr Mansfield,

Thank you for your request made under the Freedom of Information Act. Please accept this email as acknowledgement and note your reference number 70-22 to your request for information.

We will be in touch as soon as the information is available and within the prescribed time limits set out under the Act.

Regards,

Tim
 
Tim Knifton, MSc Gwybodeg Iechyd/Health Informatics
Rheolwr Rheoli Gwybodaeth/Information Governance Manager
Partneriaeth Cydwasanaethau GIG Cymru/NHS Wales Shared Services Partnership   
e-bost/ email: [email address]
Rhyngrwyd • Internet: www.nwssp.wales.nhs.uk
Twitter: @nwssp

Mae PCGC yn croesawu gohebiaeth yn y Gymraeg neu Saesneg.
NWSSP welcomes correspondence in Welsh or English.

'Mae'r e-bost hwn ac unrhyw ffeiliau sy'n cyd-fynd gyda’r e-bost hwn, ddim ond ar gyfer defnydd priodol y derbynnydd/ion, a gall gynnwys gwybodaeth sy'n freintiedig, yn gyfrinachol neu eithriedig rhag cael ei ddatgelu. Os nad yw'r darllenydd yn dderbynnydd a fwriadwyd i dderbyn yr e-bost, gwaherddir unrhyw ddatgeliad, dosbarthiad neu unrhyw gamau eraill y cymerwyd neu sydd heb gael eu cymryd gan ddibynnu arno, a gallai fod yn anghyfreithlon. Os ydych wedi derbyn yr e-bost hwn trwy gamgymeriad, dilewch o'ch system ac yn rhowch wybod i'r anfonwr ar unwaith. Bydd y sawl sy’n datgelu unrhyw wybodaeth heb awdurdod i ddatgelu’r wybodaeth a gynhwysir yn yr e-bost yn cael eu gwahardd yn llym.’

‘This e-mail and any files that accompany it are intended only for the appropriate use of the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure. If the reader is not an intended recipient, any disclosure, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. If you have received this e-mail in error, please delete it from your system and notify the sender immediately. Any unauthorised disclosure of the information contained in this e-mail is strictly prohibited, as is use or application of its contents other than for its intended purpose’

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Tim Knifton (NWSSP - Information Governance), NHS Wales Shared Services Partnership

Dear Mr Mansfield,

 

Following my earlier acknowledgement to your request dated 26th January
2023, I now have the following response to share with you from NHS Wales
Shared Services Partnership (NWSSP).

 

Your questions and the answer to each are presented below for ease of
reference. You asked the following:

 

a. Who provides your WAN and internet connectivity and the annual spend on
each

 

WAN and internet connectivity for all NHS Wales organisations is delivered
via the All Wales Public Sector Broadband Aggregation (PSBA) service under
a call off contract between BT and the Welsh Government. The service is
managed on behalf of all NHS Wales organisations by Digital Health & Care
Wales. Digital Health & Care Wales is a statutory Health Authority i.e. an
NHS Wales organisation. Charges are incurred by individual organisations
on a “per circuit” basis. The cost to the NHS Wales Shared Service
Partnership for PSBA circuits into our premises for the last 12 months is
£38,022.

 

b. Who provides your SIP trunks and what is the annual spend

 

SIP trunks are provided by GAMMA. The cost to the NHS Wales Shared Service
Partnership in the last 12 months is £23,578.

 

c. Who provides your WAN services, is this MPLS, SD WAN or Internet, and
what is the annual spend

 

All infrastructure services including WAN, LAN, internet and Wi-Fi are
provided to NWSSP by Digital Health & Care Wales as part of the national
service offering they provide to all NHS Wales organisations. For NWSSP,
this is a fully managed service that also includes desktop, server and
core network support. These services are rolled up into single charge
based on user volumes. Specific costs for LAN services are therefore not
available.

 

d. Who provides your LAN infrastructure and what is your annual spend

 

Please see response to question c. above

 

e. Who provides your WIFI infrastructure and what is your annual spend

 

Please see response to question c. above

 

f. Please confirm the manufacturer(s) of your wired network core and edge
switching?

 

Switching hardware is purchased under an NHS Wales framework contract with
Cisco.

 

g. When was your core network installed?

 

Core network was installed in 2013.

 

h. Has it been updated subsequently?

 

Yes it has been upgraded.

 

i. Who maintains your core network?

 

Please see response to question c. above

 

j. When is the contract renewal date?

 

The support arrangement with Digital Health & Care Wales is an agreement
between two NHS bodies and is therefore a Service Level Agreement not a
contract. It renews annually in April.

 

k. Please confirm value of the initial project?

 

Please see response to question c. above. Core network is part of the all
Wales service provided to all NHS Wales organisations. NWSSP does not
therefore hold information on the values of the initial project.

 

l. Please confirm the value of annual support/maintenance services (in £)?

 

Please see response to question c. above.

 

I trust that this is a satisfactory response.

 

Under Section 16 (advise and assist) we have facilitated your request and
have followed our processes to ensure that you have been provided with a
response.

 

Should you be dissatisfied with the process followed then you have the
right to request that we conduct an internal review. If you would like us
to conduct such a review, please contact us within two months of the date
of this response to my email address below:

 

FOI- Internal Review Request

[1][email address]

 

If you are still dissatisfied following the Internal Review, you have the
right under Section 50 of the Freedom of Information Act (2000) to appeal
against the decision by contacting the Information Commissioner:

 

Information Commissioner’s Office,

2nd Floor, Churchill House,

17 Churchill Way, CF10 2HH

Email: [2][email address]

Website: [3]www.ico.org.uk

 

Yours sincerely,

 

Tim Knifton, MSc Gwybodeg Iechyd/Health Informatics

Rheolwr Rheoli Gwybodaeth/Information Governance Manager

Partneriaeth Cydwasanaethau GIG Cymru/NHS Wales Shared Services
Partnership   

e-bost/ email: [4][email address]

Rhyngrwyd • Internet: [5]www.nwssp.wales.nhs.uk

Twitter: [6]@nwssp

 

Mae PCGC yn croesawu gohebiaeth yn y Gymraeg neu Saesneg.

NWSSP welcomes correspondence in Welsh or English.

 

'Mae'r e-bost hwn ac unrhyw ffeiliau sy'n cyd-fynd gyda’r e-bost hwn, ddim
ond ar gyfer defnydd priodol y derbynnydd/ion, a gall gynnwys gwybodaeth
sy'n freintiedig, yn gyfrinachol neu eithriedig rhag cael ei ddatgelu. Os
nad yw'r darllenydd yn dderbynnydd a fwriadwyd i dderbyn yr e-bost,
gwaherddir unrhyw ddatgeliad, dosbarthiad neu unrhyw gamau eraill y
cymerwyd neu sydd heb gael eu cymryd gan ddibynnu arno, a gallai fod yn
anghyfreithlon. Os ydych wedi derbyn yr e-bost hwn trwy gamgymeriad,
dilewch o'ch system ac yn rhowch wybod i'r anfonwr ar unwaith. Bydd y sawl
sy’n datgelu unrhyw wybodaeth heb awdurdod i ddatgelu’r wybodaeth a
gynhwysir yn yr e-bost yn cael eu gwahardd yn llym.’

 

‘This e-mail and any files that accompany it are intended only for the
appropriate use of the addressee/s, and may contain information that is
privileged, confidential or exempt from disclosure. If the reader is not
an intended recipient, any disclosure, distribution or any action taken or
omitted to be taken in reliance on it, is prohibited and may be unlawful.
If you have received this e-mail in error, please delete it from your
system and notify the sender immediately. Any unauthorised disclosure of
the information contained in this e-mail is strictly prohibited, as is use
or application of its contents other than for its intended purpose’

 

show quoted sections

We don't know whether the most recent response to this request contains information or not – if you are Philip Mansfield please sign in and let everyone know.