Confidentiality breach of trust

Barbara Richards made this Freedom of Information request to North Staffordshire Primary Care Trust (PCT)

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear North Staffordshire Primary Care Trust (PCT),

I would like to know what proceedure is open to someone who undertook child abuse councelling sessions and has reason to believe that information about those sessions which were promised to be confidential were shared with other people.

Yours faithfully,

Barbara Richards

Rebecca Pugh,

Good Afternoon Ms Richards,

Thank you for your Freedom of Information request dated 21/02/2012, which
we received on 22/02/2012.

NHS Staffordshire Commissioning Support Services will endeavour to respond
to your Freedom of Information request within 20 working days of receiving
your request.

If you have any queries please do not hesitate to contact Ruth
Ollerenshaw, Senior Records Manager - Information Governance by email at
[1][email address] or by telephone 01782 298254.

NHS Staffordshire Commissioning Support Services is responsible for the
management of Freedom of Information requests received on behalf of
Staffordshire Cluster PCTs (NHS Stoke on Trent, NHS North Staffordshire
and South Staffordshire PCT) and Staffordshire and Stoke on Trent
Partnership NHS Trust. The response will be provided by the appropriate
Senior Manager(s) within these organisations, and will be co-ordinated by
the Information Governance team within the NHS Staffordshire Commissioning
Support Services.

Your Sincerely,

Rebecca Pugh - Records Management and Information Governance Officer,
NHS Staffordshire Commissioning Support Services
Herbert Minton Building
79 London Road
Stoke-on-Trent
Staffordshire
ST4 7PZ

Tel: (01782) 298248
Fax: (01782) 298149

Please do not alter the subject field of this email when you reply as the
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References

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1. mailto:[email address]

Rebecca Pugh,

Dear Barbara Richards,

Thank you for your Freedom of Information request dated 21/02/2012.

Please see below the information you requested and our
response(s) highlighted in blue:

I would like to know what proceedure is open to someone who undertook
child abuse councelling sessions and has reason to believe that
information about those sessions which were promised to be confidential
were shared with other people.

If the situation indicated that the person concerned received their
sessions from an employee of Staffordshire and Stoke on Trent Partnership
NHS Trust they would be entitled to make a formal complaint by writing
about their concerns directly to the PALS and Complaints Manager.

The acknowledgement letter which the PALS and Complaints Manager will send
out does however state that the concerns raised may need to be discussed
with other relevant parties but this will be confidential.

The contact details for the PALS and Complaints Manager is: Janet
Calverley, PALS and Complaints Manager, Staffordshire and Stoke on Trent
Partnership NHS Trust, 2nd Floor Morston House, Newcastle Under Lyme,
Staffordshire, ST5 1QG, Telephone number: 0845 6026772

NHS Staffordshire Commissioning Support Services is responsible for the
management of Freedom of Information requests received on behalf of
Staffordshire Cluster PCTs (NHS Stoke on Trent, NHS North Staffordshire
and South Staffordshire PCT) and Staffordshire and Stoke on Trent
Partnership NHS Trust. The response will be provided by the appropriate
Senior Manager(s) within these organisations, and will be co-ordinated by
the Information Governance team within the NHS Staffordshire Commissioning
Support Services.

If you have any comments regarding the service that you have received in
relation to your Freedom of Information request or wish to make a
complaint or request a review of our decision, please contact the
Information Governance Department by telephone on: 01782 298248 or e-mail:
[1][email address]

If, after contacting us, you are not content with the outcome, you may ask
the Information Commissioner for a decision.  Generally, the Information
Commissioner cannot make a decision unless you have already exhausted the
appeals procedure for NHS Staffordshire Commissioning Support
Services. The Information Commissioner can be contacted at:

The Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 01625 545700
Web: [2]www.ico.gov.uk

Yours sincerely,
Rebecca Pugh - Records Management and Information Governance Officer
NHS Staffordshire Commissioning Support Services
Herbert Minton Building
79 London Road
Stoke-on-Trent
Staffordshire
ST4 7PZ

Tel: (01782) 298248
Fax: (01782) 298149

Copyright
Information supplied in response to any Freedom of Information Act request
may be subject to the Copyright, Designs and Patents Act 1988.  You are
free to use this for your own purposes, including any non-commercial
research you are undertaking and for the purposes of news reporting.  Any
other use, for example commercial publication, would require the
permission of the copyright holder.   Most documents supplied by NHS
Staffordshire Commissioning Support Services will have been produced by
our staff and will be the copyright of NHS Staffordshire Commissioning
Support Services.  However, we may have provided to you information which
is the copyright of another person or organisation.  If this is the case,
you must ensure that you obtain permission prior to reproducing any
information.

Please do not alter the subject field of this email when you reply as the
reference is used for tracking purposes.

References

Visible links
1. mailto:[email address]
2. http://www.ico.gov.uk/

Barbara Richards

Dear Rebecca Pugh,

Thank you for this information.

Yours sincerely,

Barbara Richards

Pugh Rebecca (SCSS) Staffs CSS,

This is an automatic acknowledgement

If your request relates to shared drive access, please could you forward your email to [email address]<mailto:[email address]>. Only requests sent to that address will be dealt with. Please note that we are only able to deal with requests between 9am and 10am. Any requests received after this time will be dealt with on the next working day.

Many Thanks,

Rebecca Pugh
Information Governance and Records Management Officer
Information Governance Team
NHS Staffordshire Commissioning Support Service
Herbert Minton Building
79 London Road
Stoke on Trent, ST4 7PZ

Email: [email address]<mailto:[email address]>
Direct Dial: (01782) 298248
Mobex: 67091
[mobile number]
Fax: (01782) 298149