Conditions of Carriage (free travel) for Wheelchair Users on Tfl Buses

Christopher Stapleton made this Freedom of Information request to Transport for London

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Christopher Stapleton

Dear Transport for London FOI team,

I would be grateful if you can answer the following questions, as I can't find the information in the public domain.

(1) Do all wheelchair users travel free on TfL buses at all times without restriction, regardless of whether or not they have a Freedom Pass?

(2) Should a bus inspector inspect a wheelchair user's Freedom Pass or Oyster Card when carrying out an inspection on a bus?

(3) If the answer to question (2) is 'yes', what is the reason for the inspection of the wheelchair user's Freedom Pass or Oyster Card?

(4) If a wheelchair user has a Freedom Pass or Oyster Card, is the wheelchair user required to touch in on every bus journey?

(5) If the wheelchair user has *no* Freedom Pass but uses a pay-as-you-go Oyster card or a proximity credit/debit card to touch in, will the wheelchair user be charged for the journey?

(6) Is it a condition of carriage that wheelchair users must touch in when boarding a bus to register his/her presence in order to satisfy the bus company's insurance requirements?

With regards and thanks in advance,

Christopher Stapleton

FOI, Transport for London

Dear Mr Stapleton


Our Ref:         FOI-2088-1415


Thank you for your e-mail received on 24 March 2015 asking for information
about wheelchair users on buses.


Your request will be processed in accordance with the requirements of the
Freedom of Information Act and TfL’s information access policy. 


A response will be provided to you by 23 April 2015. We publish a
substantial range of information on our website on subjects including
operational performance, contracts, expenditure, journey data, governance
and our financial performance. This includes data which is frequently
asked for in FOI requests or other public queries. Please check
[1] to see if this helps you.


In the meantime, if you would like to discuss this matter further, please
feel free to contact me.


Yours sincerely


Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London


[2][TfL request email]



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Transport for London


Our ref: 1015935280

Date: 27 March 2015

Dear Mr Stapleton

Thank you for your email of 26 March 2015 regarding wheelchair users
travelling on Transport for London (TfL) buses.

I was sorry to learn that this information was not available for you on
the public domain.

I can confirm that wheelchair or mobility scooter users do not need to
have or show a concessionary ticket or validate a Freedom Pass. However,
companions to wheelchair users do not automatically travel free; they must
show a valid ticket or validate a card. So in conclusion, wheelchair and
mobility scooter users, themselves, do travel for free on TfL buses at all
times without restriction.

As wheelchair or mobility scooter users do not need to have or show a
concessionary ticket or validate a Freedom Pass, an inspection would not
be necessary.

A wheelchair or mobility scooter user is not required to touch in on any
journey on a TfL bus.

If a wheelchair or mobility scooter was to use their Oyster or contactless
payment card on a service, they would be charged the normal amount.
However I must stress that a wheelchair or mobility scooter user is not
required to touch in on any TfL bus service.

The presence of a wheelchair or mobility scooter user is recorded by the
bus driver, without the need for the wheelchair or mobility scooter user
to touch in.

Thank you for taking the time to contact is. I trust that the above
information is helpful to you. Should you require any further information,
please do not hesitate to contact us again. You can speak to one of our
Customer Service Advisers on 0343 222 1234.

Kind regards

Adeel Akram

Customer Service Adviser
Transport for London Customer Services

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Christopher Stapleton

Dear Adeel Akram,

Many thanks for your full and prompt response.

Yours faithfully,

Christopher Stapleton

Transport for London

Thank you for contacting us at Transport for London.

If you have requested a response, we aim to send you a personalised reply
within 10 working days. If we are unable to answer your query within this
time, we will keep you updated about the progress of your case until you
receive a full response.

Further information on our products and services can be found on our
website [1]

If you need urgent assistance or would like speak with us directly, please
use our new low tariff number 0343 222 1234


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