Computer Assisted Facilities Management system

The request was successful.

Matthew Dickinson

Dear University Hospitals of Leicester NHS Trust,

I am writing to make an open government request for all the information to which I am entitled under the Freedom of Information Act 2000.

In order to assist you with this request, I am outlining my query as specifically as possible.
Please can you provide information on the following:

1. Does your NHS Trust use a computer assisted facilities management system?
2. If no, are there ongoing plans to purchase a computer assisted facilities management system in the future?
3. What is the name of the computer assisted facilities management system (product name) and which company is it purchased from?
4. Provide brief information on the process in use at the NHS Trust to manage reactive and planned maintenance work including how this is recorded and scheduled.
5. Value of the current contract, date of commencement and date of expiry.
6. Who is responsible for ensuring the computer assisted facilities management system meets the NHS Trust’s requirements?

I would like the above information to be provided to me via email.

If this request is too wide or unclear, I would be grateful if you could contact me as I understand that under the Act, you are required to advise and assist requesters. If any of this information is already in the public domain, please can you direct me to it, with page references and URLs if necessary.

I understand that you are required to respond to my request within the 20 working days after receipt. I would be grateful if you could confirm that you have received this request.
If you have any queries please don’t hesitate to contact me via email or phone and I will be happy to clarify what I am asking for, my details are outlined below.

Thank you for your time and I look forward to your response.

Yours faithfully,

Matthew Dickinson

FOI - Freedom of Information, University Hospitals of Leicester NHS Trust

1 Attachment

Our Reference: HM/FOI/40590

 

11 March 2019

 

Matthew Dickinson

[1][FOI #558947 email]

 

Dear Mr Dickinson,

 

Request for Information

 

Thank you for your request for information, as received via email by
University Hospitals of Leicester NHS Trust on 7 March 2019.  Within UHL
NHS Trust, Freedom of Information Act requests are managed centrally by
the Corporate and Committee Services Team, and I confirm that your request
is now being handled under the Freedom of Information Act 2000.

 

The Trust will endeavour to provide a response within the required 20
working-day deadline.  I will, of course, keep you informed should this
not prove possible for any reason. If we require any clarification on your
request, we will contact you as soon as possible.

 

All requesters are advised that the Trust may make a charge for providing
the information to them, to cover the cost of photocopying, postage and
packaging etc – I confirm that where these costs are below £5.00 in total,
no charge will be made.  All requesters are also advised that there may
also be a charge payable to cover costs of locating the information they
have requested, as laid down in the Freedom of Information Act Regulations
published by the Government in December 2004.  Naturally, if such a charge
is to be applied to your request, you will be informed as soon as
possible.

 

Yours sincerely,

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Luke Saunders

Litigation/Corporate and Committee Services

* Belgrave House, Leicester General Hospital, LE5 4PW

(  0116 258 8932/8610

8   [3][email address]

 

Information contained in emails may be subject to disclosure under the
Freedom of Information Act 2000, and confidentiality cannot therefore be
guaranteed.  Please ensure that all emails are accurate and appropriate,
and are retained/deleted in accordance with good practice and any policies
of the Trust.  If you are not the intended recipient of this email, please
inform the sender, delete the email from your system and destroy any
copies you may have made

 

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FOI - Freedom of Information, University Hospitals of Leicester NHS Trust

1 Attachment

Our Reference: HM/FOI/40590

 

3 April 2019

 

Matthew Dickinson

[1][FOI #558947 email]

 

Dear Mr Dickinson,

 

Request for Information

 

Thank you for your Freedom of Information Act (FOI) request, as received
on 7 March 2019 and acknowledged on 11 March 2019. For information, the
University Hospitals of Leicester NHS Trust is one of the largest and
busiest NHS teaching Trusts in the country incorporating the Leicester
Royal Infirmary, Glenfield and Leicester General Hospitals. Our three
hospitals have around 15,000 staff serving around 1.2 million people
across Leicester, Leicestershire and Rutland, and a further two to three
million people from the rest of the UK who come to us for treatment from
one of our specialist services.  During 2017/18 we treated 1,410,500
patients - that’s 3,864 patients each day.

 

Following consultation with colleagues from the Estates and Facilities
Directorate, I confirm that the University Hospitals of Leicester NHS
Trust holds information covered by your FOI request.   In your Freedom of
Information Act request, you asked for the following information and the
Trust’s response is provided below following each section of your
request:-  

 

1.       Does your NHS Trust use a computer assisted facilities management
system?  

 

Yes

 

2.       If no, are there ongoing plans to purchase a computer assisted
facilities management system in the future?

 

N/A

 

3.       What is the name of the computer assisted facilities management
system (product name) and which company is it purchased from?

 

Planetfm, MRI Software (previously Qube)

 

4.       Provide brief information on the process in use at the NHS Trust
to manage reactive and planned maintenance work including how this is
recorded and scheduled. 

 

The process for reactive work is to make a call to the call centre to log
a reactive job, information is entered into Planet Work Order, raised and
scheduled by relevant scheduler/supervisor and issued to the Maintenance
Operative Mobile Device. PM is scheduled in the Planet system which
automatically generates Work Orders which are scheduled and issued to the
relevant Maintenance Operative’s Mobile Device.  

 

5.       Value of the current contract, date of commencement and date of
expiry.

 

Circa £115,343 annual subscription due April

 

6.       Who is responsible for ensuring the computer assisted facilities
management system meets the NHS Trust’s requirements?

 

Director of Estates and Facilities

 

I hope that this response is helpful and provides you with the information
requested (where available). If you require any further assistance please
do not hesitate to contact me.  If you are dissatisfied with the Trust’s
response, you can contact the Director of Corporate and Legal Affairs on
Tel. No. 0116 258 8615 to request a copy of UHL’s Freedom of Information
Act complaints procedure.

 

We must advise you that where we have provided information we have done so
subject to the provisions of the Re-use of Public Sector Information
Regulations 2005.  Accordingly you must not re-use this information
without having the consent of the Trust.  Where the Trust is prepared to
provide its consent then it may levy a charge for doing so. Should you
wish to re-use documents provided then you must make your request in
writing stating your name and your address for correspondence together
with the document that you wish to re-use and the purpose for which the
information is to be re-used.

 

In the event that you remain dissatisfied with the way in which the Trust
has handled any complaint that you may wish to make, we would advise you
of your right to complain to the Information Commissioner at the
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF.

 

Yours sincerely,

 

[2]Description: Description: Description: Description: Description:
Description: Description: Description: Description: Description:
Description: Description: Description: Description: Description:
Description: Description: Description: Description: Description:
Description: hello-my-name-is-logo-web-small

Luke Saunders

Litigation, Corporate and Committee Services

University Hospitals of Leicester NHS Trust

 

*  Belgrave House, Leicester General Hospital, LE5 4PW

(  0116 258 8605/8610

8   [3][email address]

 

Information contained in emails may be subject to disclosure under the
freedom of information act 2000, and confidentiality cannot therefore be
guaranteed. Please ensure that all emails are accurate and appropriate,
and are retained/ deleted in accordance with good practice and any
policies of the trust

 

If you are not the intended recipient of this email, please inform the
sender, delete the email from your system and destroy any copies you may
have made.

 

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