Computer Assisted Facilities Management system

The request was successful.

Dear Royal Cornwall Hospitals NHS Trust,

I am writing to make an open government request for all the information to which I am entitled under the Freedom of Information Act 2000.

In order to assist you with this request, I am outlining my query as specifically as possible.
Please can you provide information on the following:

1. Does your NHS Trust use a computer assisted facilities management system?
2. If no, are there ongoing plans to purchase a computer assisted facilities management system in the future?
3. What is the name of the computer assisted facilities management system (product name) and which company is it purchased from?
4. Provide brief information on the process in use at the NHS Trust to manage reactive and planned maintenance work including how this is recorded and scheduled.
5. Value of the current contract, date of commencement and date of expiry.
6. Who is responsible for ensuring the computer assisted facilities management system meets the NHS Trust’s requirements?

I would like the above information to be provided to me via email.

If this request is too wide or unclear, I would be grateful if you could contact me as I understand that under the Act, you are required to advise and assist requesters. If any of this information is already in the public domain, please can you direct me to it, with page references and URLs if necessary.

I understand that you are required to respond to my request within the 20 working days after receipt. I would be grateful if you could confirm that you have received this request.
If you have any queries please don’t hesitate to contact me via email or phone and I will be happy to clarify what I am asking for, my details are outlined below.

Thank you for your time and I look forward to your response.

Yours faithfully,

Matthew Dickinson

FOI (ROYAL CORNWALL HOSPITALS NHS TRUST), Royal Cornwall Hospitals NHS Trust

 

Dear  Matthew Dickinson

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST Ref:  5655

Thank you for your request for information as detailed below (if I have
misunderstood any part of your request, please let me know as soon as
possible, otherwise I shall continue to retrieve the information as
outlined):

 

1.         Does your NHS Trust use a computer assisted facilities
management system?

2.         If no, are there ongoing plans to purchase a computer assisted
facilities management system in the future?

3.         What is the name of the computer assisted facilities management
system (product name) and which company is it purchased from?

4.         Provide brief information on the process in use at the NHS
Trust to manage reactive and planned maintenance work including how this
is recorded and scheduled. 

5.         Value of the current contract, date of commencement and date of
expiry.

6.          Who is responsible for ensuring the computer assisted
facilities management system meets the NHS Trust’s requirements?

 

Your request was received on   25 02 2019   and I am dealing with it under
the terms of the Freedom of Information Act 2000.

In some circumstances a fee may be payable and if that is the case I will
let you know. A fees notice will be issued to you, and you will be
required to pay before I will proceed to deal with your request.

You will receive the information requested within 20 working days unless
the Royal Cornwall Hospital does not hold the information or there is a
reason for it to be withheld. I will write to you in any event.

If you have any requirements regarding the format any information should
be supplied in, e.g. the language to be used, audio, large print and so
on, then please let me know.

Further information about your rights is also available from the
Information Commissioner at:

 

Information Commissioner's Office Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113 or 01625 54 57 45

[1]www.ico.gov.uk

 

In the meantime, please do not hesitate to contact me if you have any
queries or concerns (please remember to quote the reference number in any
future correspondence).

 

Yours sincerely

 

Jemma Dunstan

Information Governance Team

 

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FOI (ROYAL CORNWALL HOSPITALS NHS TRUST), Royal Cornwall Hospitals NHS Trust

1 Attachment

The RCHT are always looking to improve the service that we provide and
would welcome any feedback that you wish to give about your experience
dealing with FOI.  Please take a few moments to complete an anonymous
survey so that we can take into consideration your comments: 
[1]https://www.surveymonkey.com/r/Y7T2N78

 

Dear  Mr Dickinson

 

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST Ref:  5655

Your request for information has now been considered and the response is
attached.

 

If you have any queries or concerns then please do not hesitate to contact
me (please remember to quote the reference number above in any future
communications).

If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to the Information Governance Manager, 2nd Floor
Knowledge Spa, Royal Cornwall Hospital, Truro, Cornwall, TR1 3LJ or
e-mail [2][Royal Cornwall Hospitals NHS Trust request email]

If you are not content with the outcome of your complaint or review, you
may apply directly to the Information Commissioner for a decision.
Generally, the ICO cannot make a decision unless you have exhausted the
complaints procedure provided by the Royal Cornwall Hospital.

 

The Information Commissioner can be contacted at:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113 or 01625 54 57 45

[3]www.ico.gov.uk

 

Yours sincerely

Jemma Dunstan 

 

Please note with immediate effect, the RCHT Freedom of Information email
address has changed to [4][Royal Cornwall Hospitals NHS Trust request email]  I would be most grateful if
you could please update your records to ensure that any future
correspondence is dealt with promptly.

 

 

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