Computer Assisted Facilities Management system

Matthew Dickinson made this Freedom of Information request to Basildon and Thurrock University Hospitals NHS Foundation Trust

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Matthew Dickinson

Dear Basildon and Thurrock University Hospitals NHS Foundation Trust,

I am writing to make an open government request for all the information to which I am entitled under the Freedom of Information Act 2000.

In order to assist you with this request, I am outlining my query as specifically as possible.
Please can you provide information on the following:

1. Does your NHS Trust use a computer assisted facilities management system?
2. If no, are there ongoing plans to purchase a computer assisted facilities management system in the future?
3. What is the name of the computer assisted facilities management system (product name) and which company is it purchased from?
4. Provide brief information on the process in use at the NHS Trust to manage reactive and planned maintenance work including how this is recorded and scheduled.
5. Value of the current contract, date of commencement and date of expiry.
6. Who is responsible for ensuring the computer assisted facilities management system meets the NHS Trust’s requirements?

I would like the above information to be provided to me via email.

If this request is too wide or unclear, I would be grateful if you could contact me as I understand that under the Act, you are required to advise and assist requesters. If any of this information is already in the public domain, please can you direct me to it, with page references and URLs if necessary.

I understand that you are required to respond to my request within the 20 working days after receipt. I would be grateful if you could confirm that you have received this request.
If you have any queries please don’t hesitate to contact me via email or phone and I will be happy to clarify what I am asking for, my details are outlined below.

Thank you for your time and I look forward to your response.

Yours faithfully,

Matthew Dickinson

FOI, Basildon and Thurrock University Hospitals NHS Foundation Trust

Dear Mr Dickinson,

Freedom of Information Act Request Acknowledgment

Thank you for contacting the Freedom of Information Office at Basildon and Thurrock University Hospitals NHS Foundation Trust. We confirm that we have received your correspondence.

Your request below is being considered and you will receive a response within the statutory timescale of 20 working days following the date on which the request was received, as defined by the Act, subject to the information not being covered by an exemption or containing reference to a third party.

For your information, the Act defines a number of exemptions which may prevent release of some or all of the information you have requested. There will be an assessment and if any of the exemption categories apply then the information will not be released. You will be informed if this is the case, including your rights of appeal.

If the information you request contains reference to a third party then they may be consulted prior to a decision being taken on whether or not to release some or all of the information to you. You will be informed if this is the case.

There may be a fee payable for this information. This will be considered and you will be informed if as fee is payable. In this event the fee must be paid before the information is processed and released. The 20 working day time limit for responses is suspended until receipt of payment. You will be informed if this is the case.
If you have made a request for information held by the Trust - we will contact you as soon as possible if we need any further information to enable us to answer your request. If we don't need any further information we will respond to you within the statutory timescale of 20 working days following the date on which the request was received.

If you have any further queries or concerns then please do not hesitate to contact us.

With best regards,

Alan Larn.

Alan Larn | communications officer (Freedom of Information) | communications department
Basildon and Thurrock University Hospitals NHS Foundation Trust | Nethermayne | Essex | SS16 5NL
01268 524900 ext 2992
[Basildon and Thurrock University Hospitals NHS Foundation Trust request email]

safe  caring  excellent  …together

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FOI, Basildon and Thurrock University Hospitals NHS Foundation Trust

Dear Mr Dickinson,

Thank you for your Freedom of Information request dated 22 January 2019, which has been handled under the Freedom of Information Act 2000 (FOIA).

Your request and our response are as follows:

1. Does your NHS Trust use a computer assisted facilities management system?
Response: Yes

2. If no, are there ongoing plans to purchase a computer assisted facilities management system in the future?
Response: N/A

3. What is the name of the computer assisted facilities management system (product name) and which company is it purchased from?
Response: Priana - Shire Systems

4. Provide brief information on the process in use at the NHS Trust to manage reactive and planned maintenance work including how this is recorded and scheduled.
Response: Planned Maintenance tasks are entered into the systems which automatically produces electronic work orders at the appropriate time. Reactive task are sent to a Helpdesk, where they are given a priority, entered into the system, all task are allocated to an appropriate member of staff by the Helpdesk staff. A completed task is signed off and close by the member of staff who completed the task.

5. Value of the current contract, date of commencement and date of expiry.
Response: £2116 PA - Support renewed annually

6. Who is responsible for ensuring the computer assisted facilities management system meets the NHS Trust’s requirements?
Response: Engineering Operations Manager, Estates and Facilities Directorate.

I hope that the response that the Trust has provided is satisfactory.  However, if you are dissatisfied with the way in which your Freedom of Information request has been dealt with you can request an internal review. Please email [email address] within 40 working days with clarification of what you would like to be reviewed. We will aim to provide a review response within 20 working days.

If you remain dissatisfied, you have the right under section 50 of the Act to apply to the Information Commissioner to seek resolution to the matter. Further details can be found on their website: http://www.informationcommissioners.gov.....

Re-use of Public Sector Information Regulations 2015 – General statement of compliance

The Trust for its part is happy for you to reuse any of the information supplied to you in compliance with the Open Government Licence (OGL) terms:  Please click here for further details http://nationalarchives.gov.uk/documents... .  We do not permit the forwarding or sale of staff/departmental contact details and a specific Re-use of Information Regulations request is required for such purposes.

If relevant, you will need the permission of other information owners.  This can occur when you receive a document which is co-authored or where the ownership lies with another organisation.  Provision under both the Freedom of Information Act 2000 and Environmental Information Regulations 2004 does not entitle you to re-use the information without appropriate permissions.  Use must be in compliance with an Open Government Licence or other agreed terms.

We ask that you take a couple of minutes and complete a short survey in relation to your FOI request. The questions relate to your request and how it was handled and the response received. Click here.

Kind regards,

Alan Larn | communications officer (Freedom of Information) | communications department Basildon and Thurrock University Hospitals NHS Foundation Trust | Nethermayne | Essex | SS16 5NL
01268 524900 ext 2992
[Basildon and Thurrock University Hospitals NHS Foundation Trust request email]

safe  caring  excellent  …together

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