Complaints to General Portfolio Life Insurance PLC, GAN Life & Pensions PLC, Windsor Life Assurance Company Limited and Reassure Limited in respect of the sale of endowment policies to the public.

The request was successful.

General Portfolio Life Insurance PLC is a company that became GAN Life & Pensions PLC, and then Windsor Life Assurance Company Limited, and then Reassure Limited.

I should be grateful if, pursuant to the Freedom of Information Act 2000, you would let me know how many complaints have been made to your service against these companies since 2000 in respect of the sale of endowment policies to the public. The company addresses are as follows:

General Portfolio Life Insurance PLC
Valley House
Crossbrook Street
Cheshunt
Waltham Cross
Hertfordshire
EN8 8JH

GAN Life & Pensions PLC
GAN House
Harlow
Essex
CM20 2EW

Windsor Life Assurance Company Limited
Windsor House
Ironmasters Way
Telford Centre
TF3 4NB

Reassure Limited - address as Windsor Life

With regard to any complaints, I should be grateful if you would identify how many relate to representations made by a financial adviser when the policy was sold, to the effect that the policy would not only enable the customer to pay off his mortgage in full, but would also be likely to generate an additional lump sum payment.

I should also be grateful if you would let me know how many of the total complaints made in respect of these businesses have been either partially or fully upheld.

I look forward to hearing from you.

Information Rights Officer, Financial Ombudsman Service Limited

Dear Mr Tong

Thank you for your email requesting information under the Freedom of Information Act 2000. We'll respond as soon as we're able to and by 13 July 2018.

Yours sincerely

Elizabeth Taylor| policy and communications coordinator |
Financial Ombudsman Service | Exchange Tower London E14 9SR

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Information Rights Officer, Financial Ombudsman Service Limited

1 Attachment

Dear Mr Tong

 

Please find attached our response to your freedom of information request.

 

Kind regards

 

Anna Bourlet

Stakeholder team

Financial Ombudsman Service| PO Box 73208 | London | E14 1QQ

Email: [1][Financial Ombudsman Service request email]

 

 

 

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scrupulous Landlord left an annotation ()

This response is an example of good practice and provides the significant fact that the FOS hold data from 2004 onward.

It is not clear if the FOS were using their 'new' case management software at the time but the quality of this responses highlights how poor the treatment I, and other WDTK users, received in comparison.