Complaints system

Diane Wilson made this Freedom of Information request to Northampton Borough Council This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Diane Wilson
Delivered

Dear Sir / Madam

I would like to make a request for information under the Freedom of Information Act 2000.

I would like to know the name of the complaints system used by your authority to monitor and process non-statutory and statutory complaints.

I look forward to hearing from you.

Yours faithfully,

Diane Wilson

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Requests, Northampton Borough Council

Please accept this response as acknowledgement that your request has been received by the Council. Under the Freedom of Information Act 2000 and the Environmental Information Regulations 2004 the Council has 20 working days in which to respond to your request. Under the Data Protection Act 1998 the Council has 40 days in which to respond to your request.

If you require any further information regarding this request please see contact details below.

Information Governance, The Guildhall, Northampton, NN1 1DE. Tel 01604 838536/837409. Fax No 01604 837057

Please note that the contents of this e-mail, including any attachments thereto, may contain information which is confidential or privileged, and which is solely for the use of the recipient named above. The information contained in this e-mail, and in your reply, may be subject to disclosure under the Freedom of Information Act 2000 or other legislation, and its confidentiality cannot be guaranteed. If you are not the intended recipient, please be aware that any disclosure, copying, distribution or use of the contents of this e-mail is strictly prohibited.

Northampton Borough Council, The Guildhall, Northampton, United Kingdom, NN1 1DE
+44 (0)300 330 7000
www.northampton.gov.uk

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Requests, Northampton Borough Council

1 Attachment

Good afternoon Ms Wilson

Please find attached the Council's response to your recent FOI request.

With kind regards

Stephanie Everitt
Legal Assistant
Borough Secretary's Department
Northampton Borough Council
Guildhall
Northampton
NN1 1DE 
01604 83 8841

Please note that the contents of this e-mail, including any attachments thereto, may contain information which is confidential or privileged, and which is solely for the use of the recipient named above. The information contained in this e-mail, and in your reply, may be subject to disclosure under the Freedom of Information Act 2000 or other legislation, and its confidentiality cannot be guaranteed. If you are not the intended recipient, please be aware that any disclosure, copying, distribution or use of the contents of this e-mail is strictly prohibited.

Northampton Borough Council, The Guildhall, Northampton, United Kingdom, NN1 1DE
+44 (0)300 330 7000
www.northampton.gov.uk

Link to this Report