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Complaints system

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Dear Sir / Madam

I would like to make a request for information under the Freedom of Information Act 2000.

I would like to know the name of the complaints system used by your authority to monitor and process non-statutory and statutory complaints.

I look forward to hearing from you.

Yours faithfully,

Diane Wilson

Enquiries CED, Bournemouth Borough Council

Thank you for your enquiry, this has been received and we will respond as
soon as possible.

If you are submitting a request for information under the Freedom of
Information/Environmental Information Regulations this automated response
is formal acknowledgement that your request has been received by the
Council.  In most cases you will receive a response within 20 working
days.  If for any reason this is not possible you will be contacted and
advised accordingly.  

Meanwhile you may find the information you require on our website.
[1]www.bournemouth.gov.uk

Special Offer: FREE LED light bulbs & more!

Many Bournemouth residents can get lots of free help to cut energy bills.
You are eligible if someone in your household receives certain benefits,
has a health condition or disability. [2]Check the Council website for
full details. If you are eligible, a Home Energy Advisor will visit and
install free energy saving measures – such as low energy LED lightbulbs,
smart extension leads, reflective radiator panels and draught-proofing to
wooden windows and doors (subject to the suitability of your home).

 

Phone to book your free home visit on 0800 060 7567 (8.45am till 5.30pm,
Monday to Friday) or apply online anytime at:
[3]https://www.applyforleap.org.uk/ If you know other people who you think
could benefit from this service, please tell them.

Kind Regards,

Customer Service team

Bournemouth Borough Council

References

Visible links
1. http://www.bournemouth.gov.uk/
http://www.bournemouth.gov.uk/
2. https://www.bournemouth.gov.uk/environme...
3. https://www.applyforleap.org.uk/

Stuart Walters, Bournemouth Borough Council

1 Attachment

Dear Diane

 

Information Request

 

Thank you for your information request received on 14 September 2017.

 

Although you have indicated that you wish to make a request for
information under the Freedom of Information Act 2000 (FOIA), the Council
is of the view that this is an enquiry.

 

The legislation provides a right of access to recorded business
information held by public bodies.  Your request does not require the
provision of, or reference to recorded information held by the Council.

 

In view of this it will be treated as a routine enquiry.  This is in
accordance with the guidance given in the Information Commissioner’s
Office publication 'Freedom of Information & Environmental Information
Regulations – Hints for Practitioners handling FOI/EIR requests', which
states on page 6:

 

"Requests which are not for recorded information, but instead ask
questions, such as "please explain your policy on x" or "please explain
your decision to do y" are not requests for recorded information and
therefore should be treated as routine correspondence".

 

This publication is available on the ICO website, and can be accessed via
the following link:
[1]https://ico.org.uk/media/for-organisatio...

I can also advise that Bournemouth Borough Council does not currently have
a system for tracking and processing complaints

Yours sincerely

 

Stuart

 

Stuart Walters
Customer Contact Manager
Customer Services

T: 01202 454711 W: [2]bournemouth.gov.uk

[3]http://biz/ichub/PublishingImages/Bourne...

 

 

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