Dear Sir / Madam
I would like to make a request for information under the Freedom of Information Act 2000.
I would like to know the name of the complaints system used by your authority to monitor and process non-statutory and statutory complaints.
I look forward to hearing from you.
Thank you for your enquiry, this has been received and we will respond as
soon as possible.
If you are submitting a request for information under the Freedom of
Information/Environmental Information Regulations this automated response
is formal acknowledgement that your request has been received by the
Council. In most cases you will receive a response within 20 working
days. If for any reason this is not possible you will be contacted and
Meanwhile you may find the information you require on our website.
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Customer Service team
Bournemouth Borough Council
Thank you for your information request received on 14 September 2017.
Although you have indicated that you wish to make a request for
information under the Freedom of Information Act 2000 (FOIA), the Council
is of the view that this is an enquiry.
The legislation provides a right of access to recorded business
information held by public bodies. Your request does not require the
provision of, or reference to recorded information held by the Council.
In view of this it will be treated as a routine enquiry. This is in
accordance with the guidance given in the Information Commissioner’s
Office publication 'Freedom of Information & Environmental Information
Regulations – Hints for Practitioners handling FOI/EIR requests', which
states on page 6:
"Requests which are not for recorded information, but instead ask
questions, such as "please explain your policy on x" or "please explain
your decision to do y" are not requests for recorded information and
therefore should be treated as routine correspondence".
This publication is available on the ICO website, and can be accessed via
the following link:
I can also advise that Bournemouth Borough Council does not currently have
a system for tracking and processing complaints
Customer Contact Manager
T: 01202 454711 W: bournemouth.gov.uk