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Complaints System

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Dear Leeds City Council,

I would like to make a request for information under the Freedom of Information Act 2000. I would like to know the name of the complaints system used by your authority to monitor and process non-statutory and statutory complaints.

I look forward to hearing from you.

Yours faithfully,

Garfield Horner

DPFOI, Leeds City Council

Dear Garfield Horner,

Freedom of information request Ref 19566 : Complaints System

Thank you for your request for the above information which we received 14, September 2017. We will respond to your request in accordance with the Freedom of Information Act 2000, or the Environmental Information Regulations 2004.

We have passed your request onto Saleem Aziz, Information Governance Officer, Resources & Housing, [email address] who will arrange a response within the appropriate statutory time limit.

Please remember to quote reference number FOI 19566 in any future communications.

Yours sincerely

Mr Adam O’Connell
Information Governance Assistant
Information Management & Governance
Digital and Information Service
Leeds City Council

0113 37 84251
www.leeds.gov.uk

IMG.CC.requests, Leeds City Council

1 Attachment

Dear Mr. Horner

 

Freedom of Information Request - Complaints Systems

 

I write in response to your above Freedom of Information request, received
in this office on 14^th September 2017.

 

Your request asked:

 

I would like to know the name of the complaints system used by your
authority to monitor and process non-statutory and statutory complaints.

 

All services except the Council’s Adults and Childrens social care
services use ‘ROO’ an in-house system developed by the Council. The Adults
and Childrens social care services use an externally developed system,
‘Respond’.

 

I trust that this response is satisfactory. If however you are
dissatisfied with this response you have a right to appeal to an
independent officer within Resources & Housing. They will re-examine your
request and assess whether we have adhered to the requirements of the act.
Should you wish to follow this course of action please address your
concerns in writing to Paul Burns, Resources & Housing, Information
Management and Governance, 3rd Floor, Leonardo, 2 Rossington Street, Leeds
LS2 8HD or by emailing [email address].

 

You also have a right under Section 50 of the Freedom of Information Act
to ask the Information Commissioner to decide whether we have met with our
obligations under the act.  The Commissioner has however made it clear
that he expects all applicants to exhaust internal appeals procedures
prior to making such an application. Should you wish to contact the
Commissioner’s office then you can write to the following address:

 

            Office of the Information Commissioner,

            Wycliffe House,

            Water Lane,

            Wilmslow,

            Cheshire,

            SK9 5AF.

 

You may also contact the Commissioner via his website at [1]www.ico.gov.uk

 

I trust that this is self-explanatory.  If you have any queries please
contact me on 0113 37 87891, or by return email.

 

Yours sincerely,

 

 

Richard Brook,

Information Governance Officer,

Information Management and Governance,

Digital and Information Service,

Leeds City Council.

Tel: 0113 37 87118

Email: [2][email address]

[3]cid:image001.png@01D23FFE.323346B0

 

 

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