Complaints System

Garfield Horner made this Freedom of Information request to Southampton City Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Southampton City Council,

I would like to make a request for information under the Freedom of Information Act 2000. I would like to know the name of the complaints system used by your authority to monitor and process non-statutory and statutory complaints.

I look forward to hearing from you.

Yours faithfully,

Garfield Horner

Information, Southampton City Council

Thank you for contacting Southampton City Council.

Your enquiry will be passed to the relevant team/officer for action.

If you have made a request for information, you will receive a response
promptly, and within the statutory timeframe for compliance. Once your
request has been logged, you will receive further details of this, and you
may be contacted if we require further information from you.

If you have any queries, please contact the Council's Corporate Legal Team
on 023 8083 2129.

Information, Southampton City Council

1 Attachment

Dear Garfield Horner,
I refer to your Freedom of Information request received today in relation to Southampton City Councils complaints system.
Please find attached the Council's response to that request.


Michelle Rance
Student Legal Assistant (Intern)
Legal & Governance
Southampton and Fareham Legal Services Partnership
Southampton City Council
Tel: 023 8083 4485