Dear Sir / Madam
I would like to make a request for information under the Freedom of Information Act 2000.
I would like to know the name of the complaints system used by your authority to monitor and process non-statutory and statutory complaints.
I look forward to hearing from you.
Dear Resident/Member of the public,
Thank you for your email about a Freedom of Information.
We will either deal with your request or pass it onto our service teams to
provide you with a response.
o Freedom of Information (FOI) requests – the Council will respond
within 20 working days from the time of receipt if this is within working
hours, or, if received out of hours, from the next working
o To comply with the Local Government Transparency Code 2015 further
information can be found
Customer Relations Team