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Complaints system

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Dear Sir / Madam

I would like to make a request for information under the Freedom of Information Act 2000.

I would like to know the name of the complaints system used by your authority to monitor and process non-statutory and statutory complaints.

I look forward to hearing from you.

Yours faithfully

Diane Wilson

Freedom of Information, Hounslow Borough Council



Dear Resident/Member of the public,

Thank you for your email about a Freedom of Information.

We will either deal with your request or pass it onto our service teams to
provide you with a response.    

o   Freedom of Information (FOI) requests – the Council will respond
within 20 working days from the time of receipt if this is within working
hours, or, if received out of hours, from the next working
day.[1]https://www.hounslow.gov.uk/info/20110/o...

o   To comply with the Local Government Transparency Code 2015 further
information can be found
at [2]https://www.hounslow.gov.uk/info/20110/o...

 Yours sincerely,

Customer Relations Team

References

Visible links
1. https://www.hounslow.gov.uk/info/20110/o...
2. https://www.hounslow.gov.uk/info/20110/o...

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