Dear Sir / Madam

I would like to make a request for information under the Freedom of Information Act 2000.

I would like to know the name of the complaints system used by your authority to monitor and process non-statutory and statutory complaints.

I look forward to hearing from you.

Yours faithfully

Diane Wilson

FOI, Sheffield City Council

Dear Ms Wilson
 
Re: Freedom of Information Request – Reference FOI/890
 
Thank you for your recent request for information regarding Council’s
complaints System, which we received on 13/09/2017
 
Please find below, Sheffield City Council’s response to your request:
 
In regard to your request we can confirm that Sheffield City Council’s
complaint management systems is called iCasework.
 
I hope the information we have provided is of help to your enquiries.  If
you have any queries about this response, please do not hesitate to
contact us.
 
If you are unhappy with the response you have received in relation to your
request, you are entitled to have this reviewed.  You can ask for an
internal review by either writing to the above address or by emailing
[1][Sheffield City Council request email].
 
If you remain dissatisfied with the outcome of your internal review, you
can contact the Information Commissioners Office. The Information
Commissioner can be contacted at: The Information Commissioner's Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, telephone 0303 123
1113, or for further details see their website [2]www.ico.org.uk
 
Kind Regards,
 
Resources Business Support
Moorfoot Level 8 West Wing
Sheffield S1 4PL
Tel : 0114 20 53478
E-mail : [3]FOI @sheffield.gov.uk
? Please don't print this e-mail unless you really need to
 
 
 
 
 
_____________________________________________
From: Diane Wilson [[4]mailto:[FOI #431455 email]]
Sent: 13 September 2017 16:28
To: FOI
Subject: Freedom of Information request - Complaints system
 
 
 
Dear Sir / Madam
 
I would like to make a request for information under the Freedom of
Information Act 2000.
 
I would like to know the name of the complaints system used by your
authority to monitor and process non-statutory and statutory complaints.
 
I look forward to hearing from you.
 
Yours faithfully
 
Diane Wilson
 
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For more detailed guidance on safely disclosing information, read the
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