Complaints System

Garfield Horner made this Freedom of Information request to Oxford City Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Oxford City Council,

I would like to make a request for information under the Freedom of Information Act 2000.

I would like to know the name of the complaints system used by your authority to monitor and process non-statutory and statutory complaints.

I look forward to hearing from you.

Yours faithfully,

Garfield Horner

DAVIES Merilyn, Oxford City Council

Dear Garfield,

Thank you for your FOI request. The system we use, is Lagan,

Best wishes


Merilyn Davies | Freedom of Information and Complaints Officer| Law and Governance | Oxford City Council – Normal working hours Monday to Friday 09:30 – 14:30