Dear Birmingham City Council,
I would like to make a request for information under the Freedom of Information Act 2000.
I would like to know the name of the complaints system used by your authority to monitor and process non-statutory and statutory complaints.
I look forward to hearing from you.
Dear Mr Horner
I am writing further to your request below.
Birmingham City Council use a SAP CRM for our Your Views system which
covers the bulk of complaints received across the Council.
Corporate Information Governance Officer
Information, Technology & Digital Services
Ground Floor|Zone 2|10 Woodcock Street|Birmingham|B7 4BL
Telephone: 0121 303 2080