Complaints statistics of community mental health services in Salford

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Dear Greater Manchester Mental Health NHS Foundation Trust,

Please provide statistics about the total number of complaints made about community mental health services in the Salford area provided by Pennine Care NHS Foundation trust. In particular, please include:

- Number of complaints recieved regarding access to care act assessments and services for people with mental health needs

- Number of complaints recieved regarding access to a mental health assessment

-Number of complaints recieved regarding treatment and diagnosis

- Number of complaints recieved about access to, the provision of and discharge from CPA (care program approach)

- Number of complaints recieved about access to, the provision of and discharge from secondary mental health services

-Number of complaints recieved relating to/ mentioning the attitude of trust staff or competence

-Number of complaints recieved relating to s117 aftercare

Please state the number of all complaint types above upheld, partially upheld and not upheld

Please also provide statistics for:

- The number of adults in Salford who requested or were referred to you for a mental health assessment, how many of these assessments were actually provided and how many people were then a)provided with secondary care services, b)provided care coordination/ CPA, c) provided with services under the care act

-The number of adults in Salford with mental health needs who requested a care act assessment, and how many of these assessments were actually provided

- The total number of carers assessments requested from carers of people with mental health needs, the actual number who were provided with an assessment, and the total number who were then provided with a care plan/ services to meet their own needs as a carer

-The total number of people in reciept of s117 aftercare

- The total number of incidents and serious incidents occuring in patients under the care of the trust

-The total number of suicides of individuals under the care of the trust

- The total number of suicides of individuals who were previously under the care of the trust

-The total number of legal proceedings brought against the trust regarding access to and provision of community mental health services, including those which were settled prior to judicial review

Please provide all information requested for 2015-present

Yours faithfully,
K Dandy

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Dear K Dandy,

 

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