Dear Mr Knight,
 
FREEDOM OF INFORMATION ACT 2000 (FOIA) - INFORMATION REQUEST
 
The City of London (CoL) acknowledges receipt of your request for
information of 29 December 2012.
 
Public authorities are required to respond to requests within the
statutory timescale of 20 working days beginning from the first working
day after they receive a request. The Act does not always require public
authorities to disclose the information which they hold.
 
The FOIA applies to the CoL as a local authority, police authority and
port health authority. The CoL is the local and police authority for the
“Square Mile”, ie the historic City of London, and not for London as a
whole. Please see the following link to a map on the CoL's website, which
shows the area covered:
[1]www.cityoflondon.gov.uk/maps/Pages/explore-the-city.aspx.
The CoL’s port health authority functions extend beyond the City boundary.
For further information please see: [2]www.cityoflondon.gov.uk.
 
Yours sincerely,
 
Information Officer
Town Clerk’s Department
City of London
Tel: 020-7332 1209
[3]www.cityoflondon.gov.uk
 
 
 

show quoted sections

Dear Mr Knight

 

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST

 

Following receipt of your request for information on the 29 December 2012
and our acknowledgement of the 31 December 2012, the City of London (CoL)
responds as follows.

 

How many complaints have been lodged against the City of London Department
of Community and Children’s Services, its staff, officers and directors
between October 1, 2009 and December 20, 2012 by:

 

1. Tenants = 14

2. Members of CoL staff = 0

3. The general public = 10

 

How many of the total complaints as detailed above have been resolved in
favour of the complainants? – 3 upheld, 4 partially upheld

 

How many of the complaints as detailed in the first question were made in
the years

2010 = 7

2011 = 6

 

Please note that the City (the "Square Mile") has a resident population of
only about 9700 people.

If you wish to make a complaint about the way the CoL has handled your
enquiry, please make your complaint in writing to email address:
[1][email address]

 

For a link to the CoL's FOI complaints procedure, please visit the
following page: [2]www.cityoflondon.gov.uk/Feedback, at the end of which
is located the FOI complaints procedure. If, having used the CoL's
Complaints Procedure, you are still dissatisfied, you may request the
Information Commissioner to investigate. Please contact: Information
Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Telephone: (01625) 545 700. Website: [3]http://www.ico.gov.uk/.

Please note that the Act applies to the City of London only as a local
authority, police authority and port health authority.

 

The CoL holds the copyright in this communication. Its supply does not
give a right to re-use in a way that would infringe that copyright, for
example, by making copies, publishing and issuing copies to the public or
to any other person. Brief extracts of any of the material may be
reproduced under the fair dealing provisions of the Copyright, Designs and
Patents Act 1988 (sections 29 and 30) for the purposes of research for
non-commercial purposes, private study, criticism, review and news
reporting, subject to an acknowledgement of the copyright owner.

Yours sincerely

 

 

Business Service Officer
Department of Community and Children's Services
[4]www.cityoflondon.gov.uk

 

 

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References

Visible links
1. mailto:[email address]
2. http://www.cityoflondon.gov.uk/Feedback
3. http://www.ico.gov.uk/
4. http://www.cityoflondon.gov.uk/