Dear Mr Knight,
 
FREEDOM OF INFORMATION ACT 2000 (FOIA) - INFORMATION REQUEST
 
Following your request of 23 November 2012, the City of London (CoL)
responds as follows.
 
How many complaints have been lodged about City of London staff, managers
and directors by the public and colleagues between October 1, 2009 and the
present date?
17
 
 
How many complaints, as specified above, have been found in favour of the
complainant?
11
 
We hope that this response is of assistance.
 
If you wish to make a complaint about the way the CoL has managed your
enquiry, please make your complaint in writing to email address:
[1][email address]. For a link to the CoL’s FOI complaints
procedure, please visit the following page:
[2]www.cityoflondon.gov.uk/Feedback, at the end of which is located the
FOI complaints procedure. If, having used the CoL’s FOI Complaints
Procedure, you are still dissatisfied, you may request the Information
Commissioner to investigate. Please contact: Information Commissioner,
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone:
(01625) 545700.  Website: [3]http://www.ico.gov.uk/.
 
The FOIA applies to the CoL as a local authority, police authority and
port health authority.
 
The CoL holds the copyright in this communication. Its supply does not
give a right to re-use in a way that would infringe that copyright, for
example, by making copies, publishing and issuing copies to the public or
to any other person. Brief extracts of any of the material may be
reproduced under the fair dealing provisions of the Copyright, Designs and
Patents Act 1988 (sections 29 and 30) for the purposes of research for
non-commercial purposes, private study, criticism, review and news
reporting, subject to an acknowledgement of the copyright owner.
 
Yours sincerely,
 
Information Officer
City of London
Tel: 020-7332 1209
[4]www.cityoflondon.gov.uk
 
 
 

show quoted sections

Dear Mr Knight,
 
FREEDOM OF INFORMATION ACT 2000 (FOIA) - INFORMATION REQUEST
 
Following your request of 23 November 2012 and the City of London’s (CoL)
response of 20 December 2012, it has been discovered that some complaint
information was inadvertently not included. Therefore, please find below a
revised response from the City of London.
 
How many complaints have been lodged about City of London staff, managers
and directors by the public and colleagues between October 1, 2009 and the
present date?
41
 
How many complaints, as specified above, have been found in favour of the
complainant?
14 (with an additional 4 which were only partially found in favour of the
complainant).
 
Please accept our apologies for the incomplete response of 20 December
2012.
 
If you wish to make a complaint about the way the CoL has managed your
enquiry, please make your complaint in writing to email address:
[1][email address]. For a link to the CoL’s FOI complaints
procedure, please visit the following page:
[2]www.cityoflondon.gov.uk/Feedback, at the end of which is located the
FOI complaints procedure. If, having used the CoL’s FOI Complaints
Procedure, you are still dissatisfied, you may request the Information
Commissioner to investigate. Please contact: Information Commissioner,
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone:
(01625) 545700.  Website: [3]http://www.ico.gov.uk/.
 
The FOIA applies to the CoL as a local authority, police authority and
port health authority.
 
The CoL holds the copyright in this communication. Its supply does not
give a right to re-use in a way that would infringe that copyright, for
example, by making copies, publishing and issuing copies to the public or
to any other person. Brief extracts of any of the material may be
reproduced under the fair dealing provisions of the Copyright, Designs and
Patents Act 1988 (sections 29 and 30) for the purposes of research for
non-commercial purposes, private study, criticism, review and news
reporting, subject to an acknowledgement of the copyright owner.
 
Yours sincerely,
 
Information Officer
City of London
Tel: 020-7332 1209
[4]www.cityoflondon.gov.uk
 
 

show quoted sections

Dear Mr Knight,

Following your request of 23 November 2012, our response of 20 December 2012 and our revised response of 4 January 2013, the City of London (CoL) acknowledges receipt of your complaint of 24 December 2013.

The CoL aims to respond to your complaint within 20 working days beginning from the first working day following receipt of the complaint. This email is copied to CoL’s corporate complaints email address for logging purposes.

Yours sincerely,

Information Officer
Town Clerk’s Department
City of London
Tel: 020-7332 1209
www.cityoflondon.gov.uk<http://www.cityoflondon.gov.uk>

show quoted sections

Dear Mr Knight,
 
Following your emailed complaint of 24 December 2013, which was
acknowledged on the same date, I am writing to confirm that your complaint
(concerning the CoL’s revised response on 4 January 2013 to your request
for information of 23 November 2012) has been reviewed by me as Head of
Corporate Performance and Development.
 
By way of summary, in your original request for information, dated 23
November 2012, you asked:
 
“How many complaints have been lodged about City of London staff, managers
and directors by the public and colleagues between October 1, 2009 and the
present date?
 
How many complaints, as specified above, have been found in favour of the
complainant?”
 
In our initial response to this request (20 December 2012), we
inadvertently provided you with an incomplete response which was
subsequently corrected (4 January 2013) as follows:
 
“How many complaints have been lodged about City of London staff, managers
and directors by the public and colleagues between October 1, 2009 and the
present date?
41
 
How many complaints, as specified above, have been found in favour of the
complainant?
14 (with an additional 4 which were only partially found in favour of the
complainant).”
 
In your emailed complaint of 24 December 2013, you stated your belief that
the figures stated in the CoL’s response of 4 January 2013 were incorrect
(although you did not specify any particular figure), based on the
response provided by the CoL’s Department of Community and Children’s
Services on 3 January 2013, to a similar request which was submitted by
you on 29 December 2012. A copy of that response is below:
 
“How many complaints have been lodged against the City of London
Department of Community and Children’s Services, its staff, officers and
directors between October 1, 2009 and December 20, 2012 by:
 
1. Tenants = 14
2. Members of CoL staff = 0
3. The general public = 10
 
How many of the total complaints as detailed above have been resolved in
favour of the complainants?
3 upheld, 4 partially upheld
 
How many of the complaints as detailed in the first question were made in
the years
2010 = 7
2011 = 6”
 
Having now reviewed your complaint I can confirm that the information
disclosed to you in both responses (3 and 4 January 2013) was correct.
 
I also note that the two requests to which you refer are worded
differently (as demonstrated below) with regard to the type of complaint
requested, resulting in the requests, and the statistical responses, not
being directly comparable.
 
Request of 23 November 2012:
“How many complaints have been lodged about City of London staff, managers
and directors by the public and colleagues between October 1, 2009 and the
present date”
 
In this request you asked for complaints made only about CoL employees
(staff manages and directors). As a result, the wording of your request
did not include any complaints made about the CoL in general, or the
services it provides (ie complaints which were not about employees).
 
Request of 29 December 2012:
“How many complaints have been lodged against the City of London
Department of Community and Children’s Services, its staff, officers and
directors between October 1, 2009 and December 20, 2012 …”
 
In this request you asked for complaints made about the employees of the
Department. However, you also asked for complaint made against the
Department itself, ie complaints which were not about specific employees
but about the services provided by the Department. This was not an element
included in your request of 23 November 2012.
 
In light of the above, my view is that your complaint is not upheld and
the CoL need take no further action.
 
I hope you find this response helpful. Should you wish to discuss this
matter further, please contact me.
 
Should you wish to make a complaint to the Information Commissioner,
please contact: Information Commissioner, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF. Telephone: (01625) 545700. Website:
[1]http://www.ico.org.uk/.
 
The CoL holds the copyright in this communication. Its supply does not
give a right to re-use in a way that would infringe that copyright, for
example, by making copies, publishing and issuing copies to the public or
to any other person. Brief extracts of any of the material may be
reproduced under the fair dealing provisions of the Copyright, Designs and
Patents Act 1988 (sections 29 and 30) for the purposes of research for
non-commercial purposes, private study, criticism, review and news
reporting, subject to an acknowledgement of the copyright owner.
 
Yours sincerely,
 
Neil Davies
Head of Corporate Performance and Development
City of London Corporation
Tel: 020 7332 3327
 
 
 
 
THIS E-MAIL AND ANY ATTACHED FILES ARE CONFIDENTIAL AND MAY BE LEGALLY
PRIVILEGED. If you are not the addressee, any disclosure, reproduction,
copying, distribution or other dissemination or use of this communication
is strictly prohibited. If you have received this transmission in error
please notify the sender immediately and then delete this e-mail.
Opinions, advice or facts included in this message are given without any
warranties or intention to enter into a contractual relationship with the
City of London unless specifically indicated otherwise by agreement,
letter or facsimile signed by a City of London authorised signatory. Any
part of this e-mail which is purely personal in nature is not authorised
by the City of London. All e-mail through the City of London's gateway is
potentially the subject of monitoring. All liability for errors and
viruses is excluded. Please note that in so far as the City of London
falls within the scope of the Freedom of Information Act 2000 or the
Environmental Information Regulations 2004, it may need to disclose this
e-mail. Website: http://www.cityoflondon.gov.uk

References

Visible links
1. http://www.ico.org.uk/