Complaints since start of tram works.

Michael Traill made this Freedom of Information request to Transport Initiatives Edinburgh Ltd.

The request was partially successful.

From: Michael Traill


Please treat this communication as a request for information sent
in relation to the Freedom of Information (Scotland) Act 2002.

I request to know the following pieces of information in relation
to the Edinburgh Trams scheme;

1) Complaints since the commencement of works;

a. The total number of complaints received?

b. The number of complaints made in each month so far since the
works began?

c. The subject of the complaints by category if this is logged (no
need to break down by month)?

I request that the information is provided in electronic form with
no preference as to the type of document (pdf, word, excel etc).

I look forward to hearing from you in due course.

Michael Traill

Link to this

Transport Initiatives Edinburgh Ltd.

Dear Mr Triall,

Thank you for contacting Edinburgh Trams, FOISA team.

Your enquiry is being dealt with and a reply will issued to you shortly.

Kind Regards

show quoted sections

Link to this

Transport Initiatives Edinburgh Ltd.

Attachment Final Reply 010410.pdf
426K Download View as HTML

Dear Michael,

Please find attached our response to your request under the Freedom of Information 9Scotland) Act 2002.

Hopefully this should be in order but if not please elt me know.

Kind regards


Mike Connelly
Media and Public Affairs Manager
tie limited

Find out more about Edinburgh Trams online  (click below):

show quoted sections

Link to this

Michael Traill left an annotation ()

I discussed this FOI request with TIE Limited yesterday.

Although on this occasion they have taken right up to the deadline to provide the information, I have been assured that this is purely due to their work level at present and that they normally try and fulfil requests as soon as possible.

Link to this

Alex Skene left an annotation ()

Guardian Local Edinburgh has published an article on this FOI request:

Link to this

Michael Traill left an annotation ()

Yeah I seen it yesterday, im pleased they gave a mention!

Link to this

Things to do with this request

Transport Initiatives Edinburgh Ltd. only:

Follow this request

There is 1 person following this request

Offensive? Unsuitable?

Requests for personal information and vexatious requests are not considered valid for FOI purposes (read more).

If you believe this request is not suitable, you can report it for attention by the site administrators

Report this request

Act on what you've learnt

Similar requests

More similar requests

Event history details

Are you the owner of any commercial copyright on this page?