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Complaints since 2015

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Dear Tower Hamlets Borough Council,

Can you publish all complaints monitoring reports produced by the council since 2015?

Can you tell me what internal policies does the council have for handling complaints? For example when and how to register a complaint as well as which officer should be handling the complaint.

Yours faithfully,

Abdul Hai

London Borough of Tower Hamlets, Tower Hamlets Borough Council

Information request
Our reference: 11325767

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Dear Mr Hai
 
Freedom of Information Act 2000
 
Thank you for your request for information that was received on 5 March
2018  requesting:

Can you publish all complaints monitoring reports produced by the council
since 2015?

Can you tell me what internal policies does the council have for handling
complaints? For example when and how to register a complaint as well as
which officer should be handling the complaint.
 
We are dealing with your request under the Freedom of Information Act
2000  and we aim to send a response by 2 April 2018.
 
In some case, a fee may be payable. If we decide a fee is payable, we will
send you a fee notice and we will require you to pay the fee before
proceeding with your request.
 
The Freedom of Information Act 2000  may restrict the release of some or
all of the information you have requested. We will carry out an assessment
and if any exemptions  apply to some or all of the information then we
might not provide that information to you. We will inform you if this is
the case and advise you of your rights to request an internal review and
to complain to the Information Commissioner's Office.
 
We will also advise you if we cannot provide you with the information
requested for any other reason together with the reason(s) why and details
of how you may appeal (if appropriate).
 
Yours sincerely
 
 
Jane Jones
Admin Officer
Legal Services
020 7364 4736
[email address]
 
NOTE: Please do not edit the subject line when replying to this email.

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