Complaints resulting in compensation

David Collingwood made this Freedom of Information request to HM Revenue and Customs Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

David Collingwood
Delivered

Dear HM Revenue and Customs,

Please provide the total volume of complaints received by HMRC as a result of processing delays (eg delays in replying to correspondence, processing claims etc).

Of this, please provide the number of complaints which were upheld and resulted in compensation / redress being paid as a result.

Of those that resulted in compensation, please provide the average, mean and modal values.

Data is requested for the 2021,2022 and 2023.

Yours faithfully,

David Collingwood

Link to this Report
Information Rights Unit, HM Revenue and Customs

Our ref: FOI2024/17171

Dear David Collingwood,

Thank you for your request, which was received on 19 February.

Please remember to quote the reference number above if you need to contact
us about this request again.

We aim to respond to all freedom of information requests within 20 working
days. We will either send you the information you have asked for or let
you know why we can't.

If we can't reply by 19 March 2024, we will write to let you know the
reason and when you can expect a response.

Yours sincerely

HMRC Information Rights Unit

Link to this Report
Information Rights Unit, HM Revenue and Customs

1 Attachment

Dear David Collingwood,

We are writing in response to your request for information, received 19
February.

Yours sincerely,

HMRC Information Rights Unit

Link to this Report