Complaints Relating to the Council's HR Service Level agreement 2012 to 2020

Response to this request is delayed. By law, Merthyr Tydfil Council should normally have responded promptly and by (details)

Dear Merthyr Tydfil Council,

I shall be grateful to receive details of dates and extracts of all LA Committee Meetings dealing with concerns from Schools regarding their dissatisfaction with the service provided to them by the Council's SLA for HR.

I understand that some schools withdrew from the SLA for HR to go to a private company for a such provision.

Will you please confirm which schools withdrew from the HR SLA and which schools, if any, have returned to the Council for their HR service.

Yours faithfully,

Geoff Jones

FOI (Freedom of Information), Merthyr Tydfil Council

Diolch am eich e-bost.

Hoffem eich hysbysu ei fod yn bosibl na fyddwn yn gallu ymateb i’ch cais oddi fewn i’r fframwaith amser statudol. Mae ein staff yn delio gyda materion o flaenoriaeth uchel ar hyn o bryd ac yn hynny o beth efallai na fyddan nhw’n gallu coladu’r wybodaeth sydd ei hangen arnoch.

Bydd aelod o’r Tîm Llywodraethu Gwybodaeth ymateb cyn gynted ag sy’n bosibl gyda gwybodaeth bellach.

Diolch am eich amynedd.

Thank you for your email.

We would like to inform you that we might not be able to respond to your request within the statutory timeframe. Our staff are currently dealing with high priority matters and as such may not be able to collate the information you require.

A member of the Information Governance Team will respond to you as soon as possible with further information.

Thank you for your patience.
Croesawn ohebu yn Gymraeg a fydd hyn ddim yn arwain at oedi.

Mae'r e-bost hwn ac unrhyw ffeiliau a drosglwyddir gydag ef yn gyfrinachol ac wedi'u bwriadu ar gyfer pwy bynnag y cyfeirir ef ato neu atynt. Mae cynnwys yr e-bost hwn cynrychioli barn y sawl a enwir uchod, felly nid ydyw'n dilyn ei fod yn cynrychioli barn Cyngor Bwrdeistref Sirol Merthyr Tudful.

Darllenwch ein hysbysiadau preifatrwydd<https://www.merthyr.gov.uk/council/data-...> i ddarganfod mwy am sut rydym yn defnyddio eich gwybodaeth bersonol.

Cyngor Bwrdeistref Sirol Merthyr Tudful
Canolfan Dinesig
Stryd Y Castell
Merthyr Tudful
CF47 8AN

Teleffon: 01685 725000

We welcome correspondence in Welsh and this will not lead to a delay.

This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. The contents of this e-mail represent the views of the individual(s) named above and do not necessarily represent the views of Merthyr Tydfil County Borough Council.

Please read our privacy notices<https://www.merthyr.gov.uk/council/data-...> to find out more about how we use your personal information.

Merthyr Tydfil County Borough Council
Civic Centre
Castle Street
Merthyr Tydfil
CF47 8AN

Telephone: 01685 725000

[https://www.merthyr.gov.uk/assets/img/lo...
http://www.merthyr.gov.uk

Dear Merthyr Tydfil Council,

Please expedite the information I requested.

Yours faithfully,

Geoff Jones

FOI (Freedom of Information), Merthyr Tydfil Council

Classification: NOT PROTECTIVELY MARKED
Dear Mr Jones

Please provide the FOI reference number that your email below relates too. As we have received a total of 23 FOI requests from you, all relating to the same issue, you will need to be more specific and provide us with the correct reference number before we can respond to your enquiry.

Until this has been received no further action will be taken.

Tîm Llywodraethu Gwybodaeth/Information Governance Team
Cyngor Bwrdeistref Sirol Merthyr Tudful/Merthyr Tydfil County Borough Council
Canolfan Dinesig/Civic Centre
Stryd Y Castell/Castle Street
Merthyr Tudful/Merthyr Tydfil
CF47 8AN/CF47 8AN
Ffon/Tel: 01685 725000
E-bost/E-mail: [email address]

Croesawn ni ohebu yn y Gymraeg/We welcome correspondence in Welsh.

Please read our privacy notices to find out more about how we use your personal information.

show quoted sections

Dear FOI (Freedom of Information),

This is my FOI request submitted via WDTK.

PLEASE TREAT THIS AS A STAND ALONE REQUEST.

Dear Merthyr Tydfil Council,

I shall be grateful to receive details of dates and extracts of all LA Committee Meetings dealing with concerns from Schools regarding their dissatisfaction with the service provided to them by the Council's SLA for HR.

I understand that some schools withdrew from the SLA for HR to go to a private company for a such provision.

Will you please confirm which schools withdrew from the HR SLA and which schools, if any, have returned to the Council for their HR service.

Yours faithfully,

Geoff Jones

Yours sincerely,

Geoff Jones

Dear FOI (Freedom of Information),

This is the FOI No I found in your correspondence.

[FOI #719604 email]

Yours sincerely,

Geoff Jones

FOI (Freedom of Information), Merthyr Tydfil Council

Classification: NOT PROTECTIVELY MARKED

Dear Mr Jones,

 

Unfortunately you have not provided the Councils reference number, it
appears that this is a website generated number. Due to the volume of
requests you have submitted to this Council you will need to supply us
with our request reference number in order for us to provide you with an
accurate response. You will find this in the subject line of our return
emails.

 

To confirm it would have been one of the following:

 

FOI 2394
FOI 4009
FOI 5639
FOI 5676
FOI 6467
FOI 6469
FOI 6470
FOI 6471
FOI 6468
FOI 6588
FOI 6589
FOI 6889
FOI 6967
FOI 7134
FOI 7137
FOI 7353
FOI 7377
FOI 7427
FOI 7453
FOI 7517
FOI 7535
FOI 7679
FOI 7779
FOI 8069

 

All responses to requests for information can be located on our disclosure
log. You will need to search for your requests in order to see the
Councils response.

 

[1]https://www.merthyr.gov.uk/council/data-...

 

Alternatively if you are able to identify the correct request we will be
able to consider your enquiry.

 

Kind Regards

 

Tîm Llywodraethu Gwybodaeth/Information Governance Team

Cyngor Bwrdeistref Sirol Merthyr Tudful/Merthyr Tydfil County Borough
Council

Canolfan Dinesig/Civic Centre

Stryd Y Castell/Castle Street

Merthyr Tudful/Merthyr Tydfil

CF47 8AN/CF47 8AN

 

Croesawn ni ohebu yn y Gymraeg/We welcome correspondence in Welsh.

 

Please read our [2]privacy notices to find out more about how we use your
personal information.

 

Croesawn ohebu yn Gymraeg a fydd hyn ddim yn arwain at oedi.

Mae'r e-bost hwn ac unrhyw ffeiliau a drosglwyddir gydag ef yn gyfrinachol
ac wedi'u bwriadu ar gyfer pwy bynnag y cyfeirir ef ato neu atynt. Mae
cynnwys yr e-bost hwn cynrychioli barn y sawl a enwir uchod, felly nid
ydyw'n dilyn ei fod yn cynrychioli barn Cyngor Bwrdeistref Sirol Merthyr
Tudful.

Darllenwch ein [3]hysbysiadau preifatrwydd i ddarganfod mwy am sut rydym
yn defnyddio eich gwybodaeth bersonol.

Cyngor Bwrdeistref Sirol Merthyr Tudful
Canolfan Dinesig
Stryd Y Castell
Merthyr Tudful
CF47 8AN

Teleffon: 01685 725000

We welcome correspondence in Welsh and this will not lead to a delay.

This e-mail and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they are
addressed. The contents of this e-mail represent the views of the
individual(s) named above and do not necessarily represent the views of
Merthyr Tydfil County Borough Council.

Please read our [4]privacy notices to find out more about how we use your
personal information.

Merthyr Tydfil County Borough Council
Civic Centre
Castle Street
Merthyr Tydfil
CF47 8AN

Telephone: 01685 725000

[5]http://www.merthyr.gov.uk

References

Visible links
1. https://www.merthyr.gov.uk/council/data-...
2. https://www.merthyr.gov.uk/council/data-...
3. https://www.merthyr.gov.uk/council/data-...
4. https://www.merthyr.gov.uk/council/data-...
5. http://www.merthyr.gov.uk/

FOI (Freedom of Information), Merthyr Tydfil Council

Classification: NOT PROTECTIVELY MARKED

 

Dear Sir/Madam

 

RE: Freedom Of Information Act 2000 – INFORMATION Request

 

We acknowledge your request for information received by the Data
Disclosure and Records Officer on 24^th February 2021.

 

We are considering your request and you will receive the Councils full
response within the [1]statutory time limit of 20 working days, which in
this instance is no later than 24^th March 2021 unless the information is
exempt or we require additional time to consider whether disclosure is in
the public interest in accordance with [2]Section 2 of the Act.

 

The [3]Act defines a number of exemptions which may prevent release of the
information you have requested. Before we provide the information we will
consider whether it is proper to release it and if any of the exemption
categories do apply then the information may not be released. We will tell
you if this is the case, and you will have a right of appeal. If the
information you request contains reference to a third party then they may
be consulted prior to a decision being taken on whether or not to release
the information to you. You may have to pay a fee for this information; we
will consider this and let you know. If a fee is applicable the Council
will issue you with a Fees Notice. The 20 working day time limit will not
start until we receive your payment. If you have any queries or concerns,
please contact the Data Disclosure and Records Officer on 01685 725000 or
[4][Merthyr Tydfil Council request email]. You can find out more about the Act from the
Information Commissioner at:

 

Information Commissioner’s Office (Wales)

2^nd Floor

Churchill House

Churchill Way

Cardiff

CF10 2HH

 

Tel: 0330 414 6421

Email: [5][email address]

Website: [6]www.ico.org.uk

 

Responses to completed requests for information are published online
within our disclosure log. Our disclosure log is located in the find it
section of our external website ([7]www.merthyr.gov.uk). Please click
[8]HERE to view our disclosure log.

 

Yours faithfully

 

Swyddog Datgelu Data a Chofnodion/Data Disclosure and Records Officer

Tîm Llywodraethu Gwybodaeth/Information Governance Team

Cyngor Bwrdeistref Sirol Merthyr Tudful/Merthyr Tydfil County Borough
Council

 

Canolfan Dinesig/Civic Centre

Stryd Y Castell/Castle Street

Merthyr Tudful/Merthyr Tydfil

CF47 8AN/CF47 8AN

Ffon/Tel: 01685 725000

E-bost/E-mail: [9][Merthyr Tydfil Council request email]

 

Croesawn ni ohebu yn y Gymraeg/We welcome correspondence in Welsh.

Croesawn ohebu yn Gymraeg a fydd hyn ddim yn arwain at oedi.

Mae'r e-bost hwn ac unrhyw ffeiliau a drosglwyddir gydag ef yn gyfrinachol
ac wedi'u bwriadu ar gyfer pwy bynnag y cyfeirir ef ato neu atynt. Mae
cynnwys yr e-bost hwn cynrychioli barn y sawl a enwir uchod, felly nid
ydyw'n dilyn ei fod yn cynrychioli barn Cyngor Bwrdeistref Sirol Merthyr
Tudful.

Darllenwch ein [10]hysbysiadau preifatrwydd i ddarganfod mwy am sut rydym
yn defnyddio eich gwybodaeth bersonol.

Cyngor Bwrdeistref Sirol Merthyr Tudful
Canolfan Dinesig
Stryd Y Castell
Merthyr Tudful
CF47 8AN

Teleffon: 01685 725000

We welcome correspondence in Welsh and this will not lead to a delay.

This e-mail and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they are
addressed. The contents of this e-mail represent the views of the
individual(s) named above and do not necessarily represent the views of
Merthyr Tydfil County Borough Council.

Please read our [11]privacy notices to find out more about how we use your
personal information.

Merthyr Tydfil County Borough Council
Civic Centre
Castle Street
Merthyr Tydfil
CF47 8AN

Telephone: 01685 725000

[12]http://www.merthyr.gov.uk

References

Visible links
1. http://www.legislation.gov.uk/ukpga/2000...
2. http://www.legislation.gov.uk/ukpga/2000...
3. http://www.legislation.gov.uk/ukpga/2000...
4. mailto:[Merthyr Tydfil Council request email]
5. mailto:[email address]
6. http://www.ico.org.uk/
7. http://www.merthyr.gov.uk/
8. http://www.merthyr.gov.uk/English/Servic...
9. mailto:[Merthyr Tydfil Council request email]
10. https://www.merthyr.gov.uk/council/data-...
11. https://www.merthyr.gov.uk/council/data-...
12. http://www.merthyr.gov.uk/

Dear FOI (Freedom of Information),

You sent me 2 communications dated 2nd March.

One provides a list of FOI references numbers of requests i have submitted to the Council and asking me to confirm which is the relevant case no for this request.

I have tried to search your Disclosure Log on line but cannot locate the information I need to supply you with.

You also sent the same message to me in an email and I have responded to that.

The second message in this thread states that you will investigate and reply to me by 21st March.

I am totally confused by these mixed messages.

Will you please clarify exactly what is happening.

Yours sincerely,

Geoff Jones

FOI (Freedom of Information), Merthyr Tydfil Council

Classification: NOT PROTECTIVELY MARKED

Dear Mr Jones,

 

The Information Governance Team can confirm that we sent you three emails
in response to the three emails you sent to the FOI mailbox. These were as
follows:

 

+------------------------------------------------------------------------+
| Your Email | Council Emails |
|-------------------------------------+----------------------------------|
| Date/Time | Subject | Date/Time Sent | Subject |
| Received | | | |
|----------------+--------------------+----------------+-----------------|
|22/02/21 @ 14.30|Re: Freedom of |24/02/21 @ 09.36|RE: Freedom of |
| |Information request | |Information |
| |- Complaints | |request - |
| |Relating to the | |Complaints |
| |Council's HR Service| |Relating to the |
| |Level agreement 2012| |Council's HR |
| |to 2020 | |Service Level |
| | | |agreement 2012 to|
| | | |2020 [NOT |
| | | |PROTECTIVELY |
| | | |MARKED] |
|----------------+--------------------+----------------+-----------------|
|02/03/21 @ 9.53 |RE: Freedom of |02/03/21 @ 16.54|FOI Request Query|
| |Information request | |[NOT PROTECTIVELY|
| |- Complaints | |MARKED] |
| |Relating to the | | |
| |Council's HR Service| | |
| |Level agreement 2012| | |
| |to 2020 [NOT | | |
| |PROTECTIVELY MARKED]| | |
|----------------+--------------------+----------------+-----------------|
|02/03/21 @ 9:53 |FOI REQUEST - WDTK |02/03/21 @ 17.01|RE: FOI REQUEST -|
| | | |WDTK [NOT |
| | | |PROTECTIVELY |
| | | |MARKED] |
+------------------------------------------------------------------------+

 

You have also submitted a further request for information as set out
below:

 

+------------------------------------------------------------------------+
| Your Email | Council Emails |
|-----------------------------------------+------------------------------|
| Date/Time | Subject | Date/Time Sent | Subject |
| Received | | | |
|----------------+------------------------+----------------+-------------|
|24/02/21 @ 12.53|RE: Freedom of |02/03/21 @ 17.30|FOI 8500 [NOT|
| |Information request - | |PROTECTIVELY |
| |Complaints Relating to | |MARKED] |
| |the Council's HR Service| | |
| |Level agreement 2012 to | | |
| |2020 [NOT PROTECTIVELY | | |
| |MARKED] | | |
+------------------------------------------------------------------------+

 

This email is in response to your email received on the 03/03/21 @ 15.45
titled Re: FOI 8500.

 

We trust the above clarifies matters.

 

Kind Regards

 

Tîm Llywodraethu Gwybodaeth/Information Governance Team

Cyngor Bwrdeistref Sirol Merthyr Tudful/Merthyr Tydfil County Borough
Council

Canolfan Dinesig/Civic Centre

Stryd Y Castell/Castle Street

Merthyr Tudful/Merthyr Tydfil

CF47 8AN/CF47 8AN

Ffon/Tel: 01685 725329

E-bost/E-mail: [1][email address]

 

Croesawn ni ohebu yn y Gymraeg/We welcome correspondence in Welsh.

 

Please read our [2]privacy notices to find out more about how we use your
personal information.

 

Croesawn ohebu yn Gymraeg a fydd hyn ddim yn arwain at oedi.

Mae'r e-bost hwn ac unrhyw ffeiliau a drosglwyddir gydag ef yn gyfrinachol
ac wedi'u bwriadu ar gyfer pwy bynnag y cyfeirir ef ato neu atynt. Mae
cynnwys yr e-bost hwn cynrychioli barn y sawl a enwir uchod, felly nid
ydyw'n dilyn ei fod yn cynrychioli barn Cyngor Bwrdeistref Sirol Merthyr
Tudful.

Darllenwch ein [3]hysbysiadau preifatrwydd i ddarganfod mwy am sut rydym
yn defnyddio eich gwybodaeth bersonol.

Cyngor Bwrdeistref Sirol Merthyr Tudful
Canolfan Dinesig
Stryd Y Castell
Merthyr Tudful
CF47 8AN

Teleffon: 01685 725000

We welcome correspondence in Welsh and this will not lead to a delay.

This e-mail and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they are
addressed. The contents of this e-mail represent the views of the
individual(s) named above and do not necessarily represent the views of
Merthyr Tydfil County Borough Council.

Please read our [4]privacy notices to find out more about how we use your
personal information.

Merthyr Tydfil County Borough Council
Civic Centre
Castle Street
Merthyr Tydfil
CF47 8AN

Telephone: 01685 725000

[5]http://www.merthyr.gov.uk

References

Visible links
1. mailto:[email address]
2. https://www.merthyr.gov.uk/council/data-...
3. https://www.merthyr.gov.uk/council/data-...
4. https://www.merthyr.gov.uk/council/data-...
5. http://www.merthyr.gov.uk/

FOI (Freedom of Information), Merthyr Tydfil Council

Classification: NOT PROTECTIVELY MARKED

 

Dear Sir/Madam

RE:     Freedom Of Information Act 2000 – INFORMATION Request

We have considered your request and provide the following information:

 

For the period 2020-2021:

 

 1. I shall be grateful to receive details of dates and extracts of all LA
Committee Meetings dealing with concerns from Schools regarding their
dissatisfaction with the service provided to them by the Council's SLA
for HR.

There have been no concerns/complaints received from schools regarding the
HR SLA.

 

 2. Will you please confirm which schools withdrew from the HR SLA and
which schools, if any, have returned to the Council for their HR
service.

No additional schools have left the HR SLA. Three schools in the Southern
Cluster have not purchased the HR SLA.

 

The information supplied to you continues to be protected by the
Copyright, Designs and Patents Act 1988. You are free to use it for your
own purposes, including any non-commercial research you are doing and for
the purposes of news reporting. Any other re-use, for example commercial
publication, would require the permission of the copyright holder. Most
documents supplied by this department will have been produced by
government officials and will be Crown Copyright. You can find details on
the arrangements for re-using Crown copyright from [1]The National
Archives.

 

We supply this based on your original request. If this is not what you
wanted or if you feel we have not fully understood your request please do
not hesitate to contact us to clarify your exact requirements. If you have
any queries or concerns or are in any way dissatisfied with the handling
of your request and you wish to make a complaint please contact the
Information Governance Team on 01685 725000 or [2][Merthyr Tydfil Council request email]. If
you are not satisfied with the outcome of your complaint please contact
the Councils Complaints Team on 01685 725000 or
[3][email address], alternatively you may wish to submit a
complaint using the Councils [4]online complaints form. You can find out
more about the Act from the Information Commissioner at:

 

Information Commissioner’s Office (Wales)

2^nd Floor

Churchill House

Churchill Way

Cardiff

CF10 2HH

 

Tel: 0330 414 6421 

Email: [5][email address]

Website: [6]www.ico.org.uk

Responses to completed requests for information are published online
within our disclosure log. Our disclosure log is located on our external
website ([7]www.merthyr.gov.uk). Please click [8]HERE to view our
disclosure log.

 

Yours faithfully

 

Swyddog Datgelu Data a Chofnodion/Data Disclosure and Records Officer

Tîm Llywodraethu Gwybodaeth/Information Governance Team

Cyngor Bwrdeistref Sirol Merthyr Tudful/Merthyr Tydfil County Borough
Council

 

Canolfan Dinesig/Civic Centre

Stryd Y Castell/Castle Street

Merthyr Tudful/Merthyr Tydfil

CF47 8AN/CF47 8AN

Ffon/Tel: 01685 725000

E-bost/E-mail: [9][Merthyr Tydfil Council request email]

 

Croesawn ni ohebu yn y Gymraeg/We welcome correspondence in Welsh.

 

Croesawn ohebu yn Gymraeg a fydd hyn ddim yn arwain at oedi.

Mae'r e-bost hwn ac unrhyw ffeiliau a drosglwyddir gydag ef yn gyfrinachol
ac wedi'u bwriadu ar gyfer pwy bynnag y cyfeirir ef ato neu atynt. Mae
cynnwys yr e-bost hwn cynrychioli barn y sawl a enwir uchod, felly nid
ydyw'n dilyn ei fod yn cynrychioli barn Cyngor Bwrdeistref Sirol Merthyr
Tudful.

Darllenwch ein [10]hysbysiadau preifatrwydd i ddarganfod mwy am sut rydym
yn defnyddio eich gwybodaeth bersonol.

Cyngor Bwrdeistref Sirol Merthyr Tudful
Canolfan Dinesig
Stryd Y Castell
Merthyr Tudful
CF47 8AN

Teleffon: 01685 725000

We welcome correspondence in Welsh and this will not lead to a delay.

This e-mail and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they are
addressed. The contents of this e-mail represent the views of the
individual(s) named above and do not necessarily represent the views of
Merthyr Tydfil County Borough Council.

Please read our [11]privacy notices to find out more about how we use your
personal information.

Merthyr Tydfil County Borough Council
Civic Centre
Castle Street
Merthyr Tydfil
CF47 8AN

Telephone: 01685 725000

[12]http://www.merthyr.gov.uk

References

Visible links
1. http://www.nationalarchives.gov.uk/
2. mailto:[Merthyr Tydfil Council request email]
3. mailto:[email address]
4. https://eform.merthyr.gov.uk/default.asp...
5. mailto:[email address]
6. http://www.ico.org.uk/
7. http://www.merthyr.gov.uk/
8. http://www.merthyr.gov.uk/council/data-p...
9. mailto:[Merthyr Tydfil Council request email]
10. https://www.merthyr.gov.uk/council/data-...
11. https://www.merthyr.gov.uk/council/data-...
12. http://www.merthyr.gov.uk/

Dear FOI (Freedom of Information),

You have provided me with some information relating to the period 20-21.

This does not cover the period between 2012 and 2016 when I know there were a number of issues of concern about the HR SLA.

I require the information as requested for this period.

Yours sincerely,

Geoff Jones