Complaints relating to freedom passes

The request was successful.

Dear Tower Hamlets Borough Council,

I would be grateuful if you can tell me how many complaints have there been since the year 2008 in relation to the issue of freedom passes? How many meetings have been held to deal with those complaints?

Yours faithfully,

Abdul Hai

Jane L Jones, Tower Hamlets Borough Council

Dear Sir/Madam

FREEDOM OF INFORMATION ACT 2000

Thank you for your email.

Your request is being considered and if the information is held you will
receive the information requested within the statutory timescale of 20
working days as defined by the Freedom of Information Act 2000, subject to
the information not being exempt.

If the time taken to meet your request is likely to exceed 18 hours, we
will contact you and ask you amend your request to bring it below this
time limit. We will assist you with suggestions of how this might be
achieved.

I may also contact you if the request needs to be clarified; this is to
ensure that we provide you with the information you require.

Please note that some information you have requested may not be provided
to you; this will only be information that can be withheld by law. In
most cases the reasons will be explained to you along with your copy of
any information that can be released to you.

Yours faithfully,

Jane Jones

Information Governance Administrative Officer

Legal Services

6th Floor

Mulberry Place

London E14 2BG

0207 364 4736

[1][email address]

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Dear Jane L Jones,

According to what do they know I have not had a reply in the stated time that I was supposed to get a reply. I would be grateful if you can reply promptly.

Yours sincerely,

Abdul Hai

Jane L Jones, Tower Hamlets Borough Council

Dear Mr Hai

Freedom of Information Act 2000 - IGT_FOI_07_3200 - Complaints relating
to freedom passes

Your request for information referred to me on 13th July 2010 has been
considered under the requirements of the Freedom of Information Act and
the information is below. I apologise for the delay in providing you
with this response.

Q: How many complaints have there been since the year 2008 in
relation to the issue of freedom passes?

A: 7

Q: How many meetings have been held to deal with those complaints?

A: None

I hope the above information has been of assistance to you.

If you have any queries please get in touch with me to discuss them. You
might like to know that the Council's website www.towerhamlets.gov.uk
contains a section on the Freedom of Information Act that lists other
publications readily available from the Council under its Publication
Scheme.

Please do not hesitate to contact me should you require any further
information or advice.

Yours sincerely,

Pearl Wright

Project & Facilitations Officer

Most of the information we provide in response to Freedom of Information
Act 2000 request will be subject to copyright protection. In most cases
the copyright will be owned by the London Borough of Tower Hamlets. The
copyright in other information may be owned by another person or
organization as indicated in the information itself.

You are free to use any information supplied for your own use, including
for non-commercial research purposes. The information may also be used for
the purposes of news reporting. However, any other type of re-use, for
example, publishing the information or issuing copies to the public will
require the permission of the copyright holder.

If you are unhappy with this response or wish to complain about any aspect
of the handling of this request please write to:

Corporate Complaints Unit

Tower Hamlets Town Hall

Mulberry Place

5 Clove Crescent,

London, E14 BIG

If you are subsequently not satisfied with the Council's response to your
complaint you have a right to appeal to the independent Information
Commissioner at:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

Telephone: 01625 545700

www.informationcomissioner.gov.uk

Further information about the operation of the act is available from the
Council's website www.towerhamlets.gov.uk and the information leaflet in
public reception areas in Council buildings.

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