Complaints regarding abuse of patients detained under the Mental Health (Scotland) Act

elizabeth thomson made this Freedom of Information request to Highland NHS Board as part of a batch sent to 14 authorities

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

elizabeth thomson

Dear Information officer,

I am writing to request information under the Freedom of Information ( Scotland) Act 2002. In order to assist you, I am outlining my query as specifically as possible.

I would like to know:

The number of complaints made to your organisation either by patients; or on their behalf about the maltreatment of patients detained under the Mental Health (Scotland) Act since January 2014. Specifically regarding:

- Perceived physical abuse by staff, whether carers, nurses or doctors;
- Perceived psychological or emotional abuse by any of the above;
- The number of investigations opened during the above time period by the health board or any external agency of which you are aware as a result of receiving a complaint.

I would prefer to receive the information in the format you hold it. An exported file such as .xls or .csv from a database would be ideal. If providing this information is not possible then please explain why you cannot supply it.

If my request is denied in whole or part, I ask that you justify all deletions by reference to specific exemptions of the act.

If I can be of further assistance, please phone me on 07963524744 or email me at [email address] . Under section 16 of the act information officers have a duty to advise and assist the requester. As part of this duty I respectfully ask that if you anticipate any problems in responding to this request that you notify me immediately by telephone. I would prefer to receive all information and correspondence electronically.

Best wishes,

Elizabeth Thomson.

FOIRequestsHighland (NHS HIGHLAND),

Thank you for your FOI request.


Your request has been passed to a member of the FOI team and a reference
number for your request will be issued to you in the near future.

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FOIRequestsHighland (NHS HIGHLAND),

Dear Ms Thomson,

Thank you for your FOI request.

I will seek the information you request and respond in due course. This will be within the 20 working days target specified by the Freedom of Information (Scotland) Act 2002.

Please note if you have any further queries regarding this FOI please email at [NHS Highland request email] quoting the above reference.

Yours sincerely


Anna McInally
Freedom Of Information Administrator
NHS Highland
Assynt House, Beechwood Park, Inverness, IV2 3BW

Ext 4927

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1 Attachment

Dear Ms Thomson


Please find attached our response to your recent Freedom of Information


If you have further queries regarding this please email
[1][NHS Highland request email] quoting the above reference.



Anna McInally

Freedom of Information Administrator


On behalf of


Ruth Daly

Board Secretary


NHS Highland

Assynt House

Beechwood Park




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