Dear British Broadcasting Corporation,
A while ago now it became compulsory to enter name, address and other contact details when submitting a complaint through the BBC web site, even for complaints where no response was required. Previously this information had only been requested for those complaints that required a response, and then, if I remember correctly, only an email address was requested.
Can I ask, please:
1) Why is this information collected for ALL complaints?
2) Why was this requirement changed?
3) Why do the BBC need to know the corresponder's exact address?
4) Once collected, what happens to this information? What is it used for?
Mr A Willmore
Dear A Willmore,
Thank you for your request for information under the Freedom of
Information Act 2000, as detailed in your email below. Your request was
received on 20 June 2022. We will deal with your request as promptly as
possible, and at the latest within 20 working days. If you have any
queries about your request, please contact us at the address below.
The reference number for your request is RFI20220722.
BBC Freedom of Information
BC2 A4, Broadcast Centre
201 Wood Lane
London W12 7TP
Email: [email address]
Dear Mr A Willmore,
Please find attached our response to your request for information,
Information Rights, BBC Legal
BC2A4, Broadcast Centre
201 Wood Lane, London W12 7TP
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