Complaints: recorded contact/address details

The request was successful.

Dear British Broadcasting Corporation,

A while ago now it became compulsory to enter name, address and other contact details when submitting a complaint through the BBC web site, even for complaints where no response was required. Previously this information had only been requested for those complaints that required a response, and then, if I remember correctly, only an email address was requested.

Can I ask, please:
1) Why is this information collected for ALL complaints?
2) Why was this requirement changed?
3) Why do the BBC need to know the corresponder's exact address?
4) Once collected, what happens to this information? What is it used for?

Yours faithfully,

Mr A Willmore

FOI Enquiries, British Broadcasting Corporation

1 Attachment

Dear A Willmore,


Thank you for your request for information under the Freedom of
Information Act 2000, as detailed in your email below. Your request was
received on 20 June 2022.  We will deal with your request as promptly as
possible, and at the latest within 20 working days. If you have any
queries about your request, please contact us at the address below.


The reference number for your request is RFI20220722.


Kind regards,


Information Rights


BBC Freedom of Information

BC2 A4, Broadcast Centre

201 Wood Lane

London W12 7TP



Email: [2][email address]




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Peter Martin left an annotation ()

Most interested in this.

The BBC complaints system is notorious, and has at last been called into question by OFCOM.

I have a particular reason to await the feedback, as a long time ago I appealed a 2 year ban raising concerns on BBC complaints practice, and The BBC DPA breached ICO rules to do wave it off.

An already unaccountable body gaining even greater means to access critics’ data seems retrograde.

A Willmore left an annotation ()

Today I have noticed that an email verification is now needed when submitting a complaint, whether a reply was requested or not.

FOI Enquiries, British Broadcasting Corporation

2 Attachments

Dear Mr A Willmore,


Please find attached our response to your request for information,
reference RFI20220722.


Yours sincerely,


Information Rights, BBC Legal

BC2A4, Broadcast Centre
201 Wood Lane, London W12 7TP



A Willmore left an annotation ()

Another new stage seems to have been added: email verification.