Complaints Received relating to Loddon Council

SUBJECT: PLEASE READ: acknowledgement / response to your request

Thank you for your request. We have to respond to Freedom of Information
Act (FOIA) requests within 20 working days and as soon as is reasonably
practicable. You will therefore hear back from us as soon as possible.

However, please note that if your request relates to the following, this
email acts as a response to your request and you will not receive further
correspondence from us.

Information relating to Norfolk County Council:

If your request relates to any of the following, you should refer your
request to Norfolk County Council
[1]https://www.norfolk.gov.uk/what-we-do-an...,
as they are responsible for these services:

·      Roads and Transport – potholes, road safety

·      Education and Learning - schools

·      Care, support and health – adult social care, blue badges

·      Children and Families – adoption

·      Libraries, local history and archives

·      Trading Standards

Information that is published on our website:

If your request relates to the following information, I should advise that
this information is exempt under Section 21 (1) of the Freedom of
Information Act 2000, as the information is reasonably accessible via our
website:
[2]https://www.southnorfolkandbroadland.gov...

·      Council Budgets - refer to our Budget Books
·      Contracts - refer to the Council’s Contract Register
·      Business Rates - refer to details about all Business Rate
accounts
·      Staff - refer to the Senior Structure Chart
·      Money spent - refer to data relating to spending over £250
·      Public Health Funerals Refer to Public Funerals page

In accordance with the FOIA this email acts as a Refusal Notice.  In terms
of the exemption, you have a right of appeal against our decision.  In the
first instance this appeal must be internal, and you can email
[3][email address]  to request a review.

Please do not reply to this message - replies to this message are routed
to an unmonitored mailbox.

References

Visible links
1. https://www.norfolk.gov.uk/what-we-do-an...
2. https://www.southnorfolkandbroadland.gov...
3. mailto:[email address]

Dear Sir/Madam

Thank you for your request for information. Before we are able to respond in full, we require a name in order for the request to be valid. I would be grateful if you could supply this by return of email.

Yours faithfully

Tracy Brady
Civic Officer
t 01508 535321 e [email address]

This email and any attachments are intended for the addressee only and may be confidential. If they come to you in error you must take no action based on them, nor must you copy or show them to anyone. Please advise the sender by replying to this email immediately and then delete the original from your computer. Unless this email relates to Broadland District Council or South Norfolk Council business it will be regarded by the council as personal and will not be authorised by or sent on behalf of the councils. The sender will have sole responsibility for any legal actions or disputes that may arise. We have taken steps to ensure that this email and any attachments are free from known viruses but in keeping with good computing practice, you should ensure they are virus free. Emails sent from and received by members and employees of Broadland District Council and South Norfolk Council may be monitored.

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SUBJECT: PLEASE READ: acknowledgement / response to your request

Thank you for your request. We have to respond to Freedom of Information
Act (FOIA) requests within 20 working days and as soon as is reasonably
practicable. You will therefore hear back from us as soon as possible.

However, please note that if your request relates to the following, this
email acts as a response to your request and you will not receive further
correspondence from us.

Information relating to Norfolk County Council:

If your request relates to any of the following, you should refer your
request to Norfolk County Council
[1]https://www.norfolk.gov.uk/what-we-do-an...,
as they are responsible for these services:

• Roads and Transport – potholes, road safety
• Education and Learning - schools
• Care, support and health – adult social care, blue badges
• Children and Families – adoption
• Libraries, local history and archives
• Trading Standards

Information that is published on our website:

If your request relates to the following information, I should advise that
this information is exempt under Section 21 (1) of the Freedom of
Information Act 2000, as the information is reasonably accessible via our
website:
[2]https://www.southnorfolkandbroadland.gov...
 

·     Business Rates - refer to details about all Business Rate
accounts
·     Contracts - refer to the Council’s Contract Register
·     Council Budgets - refer to our Budget Books
·     Licenced HMO Properties - refer to the HMO section
·     Money spent - refer to data relating to spending over
£250
·     Public Health Funerals Refer to Public Funerals page
·     Staff - refer to the Senior Structure Chart

In accordance with the FOIA this email acts as a Refusal Notice.  In terms
of the exemption, you have a right of appeal against our decision.  In the
first instance this appeal must be internal, and you can email
[3][South Norfolk District Council request email] to request a review.

Please do not reply to this message - replies to this message are routed
to an unmonitored mailbox.

References

Visible links
1. https://www.norfolk.gov.uk/what-we-do-an...
2. https://www.southnorfolkandbroadland.gov...
3. mailto:[South Norfolk District Council request email]

Many thanks for your reply Zac. We will start to investigate and respond to you within the 20-working day deadline.

Kind regards.
Tracy

Tracy Brady
Civic Officer
t 01508 535321 e [email address]

This email and any attachments are intended for the addressee only and may be confidential. If they come to you in error you must take no action based on them, nor must you copy or show them to anyone. Please advise the sender by replying to this email immediately and then delete the original from your computer. Unless this email relates to Broadland District Council or South Norfolk Council business it will be regarded by the council as personal and will not be authorised by or sent on behalf of the councils. The sender will have sole responsibility for any legal actions or disputes that may arise. We have taken steps to ensure that this email and any attachments are free from known viruses but in keeping with good computing practice, you should ensure they are virus free. Emails sent from and received by members and employees of Broadland District Council and South Norfolk Council may be monitored.

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Dear Zac

I refer to your Freedom of Information request to which I am now in a
position to respond on behalf of South Norfolk Council. My response is
outlined below, however please note that the District Council does not
deal with complaints about parish council staff - these are handled by the
parish councils themselves as the employ staff directly, therefore the
answers to questions.

1. The number of complaints received in total about Loddon Council n/a -
we do not receive complaints about councils in general, only individual
councillors and their conduct

2. The number of complaints against staff members employed by Loddon
Council n/a - the District Council does not deal with complaints about
parish council staff - these are handled by the parish councils themselves
as they employ staff directly

3. The number of Complaints received against serving Councillors on Loddon
Council – no such formal complaints have been received

4. The total number of complaints upheld in relation to complaints against
Staff Members of Loddon Council n/a

5. The total number of complaints upheld in relation to complaints against
Councillors serving on Loddon Council – n/a

8. The total number of recommendations made to Loddon Council in response
to complaints received n/a

9 how many complaints received by serving councillors against staff
employed by Loddon Council n/a

10 How many complaints received by serving councillors against other
serving councillors - no such formal complaints have been received

11 how many complaints were upheld in relation to points 9 and 10 – n/a

12 how many complaints have been received from ex councillors against
serving councillors or staff members of Loddon Council  - no such formal
complaints have been received. See above comments re. staff members.

I hope this is of assistance and is sufficient to meet your requirements,
but if, for whatever reason you wish to get back to me, please feel free
to do so. In particular if you are unhappy with the information provided
or how your request was handled please let me know and I will explain how
you can request an internal review of our decision. 

Please quote SFOI 23-380  in any further correspondence concerning this
request.

Regards

Emma

Emma Goddard

Senior Governance Officer

t  01508 533943  e [email address]  

This email and any attachments are intended for the addressee only and may
be confidential. If they come to you in error you must take no action
based on them, nor must you copy or show them to anyone. Please advise the
sender by replying to this email immediately and then delete the original
from your computer. Unless this email relates to Broadland District
Council or South Norfolk Council business it will be regarded by the
council as personal and will not be authorised by or sent on behalf of the
councils. The sender will have sole responsibility for any legal actions
or disputes that may arise. We have taken steps to ensure that this email
and any attachments are free from known viruses but in keeping with good
computing practice, you should ensure they are virus free. Emails sent
from and received by members and employees of Broadland District Council
and South Norfolk Council may be monitored. 

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