Thank you for contacting the Information Commissioner’s Office. We confirm
that we have received your correspondence.

If you have made a request for information held by the ICO we will contact
you as soon as possible if we need any further information to enable us to
answer your request. If we don't need any further information we will
respond to you within our published, and statutory, service levels. For
more information please visit [1]http://ico.org.uk/about_us/how_we_comply

. 

If you have raised a new information rights concern - we aim to send you
an initial response and case reference number within 30 days.

If you are concerned about the way an organisation is handling your
personal information, we will not usually look into it unless you have
raised it with the organisation first. For more information please see our
webpage ‘raising a concern with an organisation’ (go to our homepage and
follow the link ‘for the public’). You can also call the number below.

If you have requested advice - we aim to respond within 14 days.

If your correspondence relates to an existing case - we will add it to
your case and consider it on allocation to a case officer.

Copied correspondence - we do not respond to correspondence that has been
copied to us.

For more information about our services, please see our webpage ‘Service
standards and what to expect' (go to our homepage and follow the links for
‘Report a concern’ and ‘Service standards and what to expect'). You can
also call the number below.

If there is anything you would like to discuss with us, please call our
helpline on 0303 123 1113.

Yours sincerely

The Information Commissioner’s Office

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Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk

References

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2. http://www.ico.org.uk/tools_and_resource...
3. http://www.twitter.com/ICOnews

8th June 2016

Case Reference Number IRQ0629513

Dear Mr Thomas

Thank you for your correspondence of 14 May 2016 which contained a request
for information to the Information Commissioner's Office (ICO). We handled
your request in line with your rights under section 1 of the Freedom of
Information Act ( FOIA) and our response is below.
 
Your request
 
“Requesting the total number of complaints, the number of complaints
resolved and the number of complaints unresolved made to the ICO regarding
delay or noncompliance of the University Of Southampton (a UK university)
to responding to requests made under the Freedom of Information Act 2000.
 
If possible please provide the numbers of complaints resolved under these
headings
1) resolved via decision notice
2) resolved informally
3) unresolved
Please supply the aforementioned information via a PDF”
 
Our response
 
Please see attached pdf document and an explanation of the data provided
below. We have extracted this data from our electronic casework management
system to enable us to respond to your request. We predominantly use this
system to track and progress individual cases. We don’t use this data in
isolation to decide whether regulatory action is appropriate in any
particular case, but we might use it to help identify potential trends or
to see the size and progress of our caseload. The data provided reflects
the data on the date it was extracted and can be subject to change over
time.
 
Some cases may have more than one outcome, for example where we are given
additional evidence which requires us to reopen a case and revise our
view. However, all outcomes are recorded as related activities on a single
case. You will see that where this has occurred, the duplicate case
reference numbers are shown grouped together and in date order so that you
can identify which is the final outcome. I have also attached a pdf
document containing a list and brief description of the case outcomes we
use as this may be helpful.
 
The information provided covers the period from 1 April 2014 to 14 May
2016 (the date of your request). We only hold complete case records for a
period of 2 years from the date of the last activity on the case. This is
in line with our retention and disposal schedules.
 
I understand that by unresolved you mean cases that are currently open. I
can confirm that we currently have no open FOIA complaint cases about the
University of Southampton.
 
Finally you will see that two of the cases resulted in decision notices
being issued. These are available to view on our website using the
following link
[1]http://search.ico.org.uk/ico/search/deci...
 
We hope our response is of assistance.
 
Yours sincerely
 
Iman Elmehdawy
Information Access Service Manager
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF
T. 01625 545 556 
 
Next steps
 
If you are dissatisfied with the response you have received and wish to
request a review of our decision or make a complaint about how your
request has been handled you should write to the Information Access team
at the address below or e-mail [2][ICO request email].

Your request for internal review should be submitted to us within 40
working days of receipt by you of this response. Any such request received
after this time will only be considered at the discretion of the
Commissioner.
 
If having exhausted the review process you are not content that your
request or review has been dealt with correctly, you have a further right
of appeal to this office in our capacity as the statutory complaint
handler under the legislation.  To make such an application, please visit
the ‘Concerns’ section of our website to make a Freedom of Information Act
or Environmental Information Regulations complaint online.
 
A copy of our review procedure is available here
[3]https://ico.org.uk/media/about-the-ico/p...

show quoted sections

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF
Contact us: 0303 123 1113, www.ico.org.uk, livechat and twitter @ICOnews

References

Visible links
1. http://search.ico.org.uk/ico/search/deci...
2. mailto:[ICO request email]
3. https://ico.org.uk/media/about-the-ico/p...